Operations Coordinator (RTP)

Operations Coordinator Job Title: Operations Coordinator Location: Research Triangle Park, NC (Hybrid) Hours: up to 20-25 hours per week Pay: $22-$30 p/hr DOE. About Fountainworks: Fountainworks is a North Carolina-based consulting company that is passionate about helping public leaders tackle big challenges in their organizations and communities. Since 2003, we have worked with government, universities, and nonprofit organizations across the nation to achieve their vision and amplify their impact. Fountainworks focuses our services around four main areas: • Strategy—strategic planning services to help organizations vision their future and find confidence in their path • Leadership—leadership training and organizational development aimed at positioning people to work together more effectively • Partnerships—bringing together people and organizations across sectors to build relationships and create meaningful, collective impact • Implementation—design thinking for complex problems and project management, as well as delivery to move our clients forward on the right path At Fountainworks, you’ll be joining a team that values curiosity and creativity. Our consulting work requires us to be nimble and adaptable, which means that no day will ever look the same. If you’re looking for a flexible workplace where you will be empowered to make decisions and generate public impact, this is the place for you. About the Operations Coordinator: We’re seeking a detail-oriented and proactive Operations Coordinator to help keep our internal systems running smoothly and our team well-supported. This role is central to the day-to-day operations of the Fountainworks office, ensuring we deliver a seamless experience both internally and externally. The ideal candidate brings experience in office administration, meeting planning, and customer support, with a strong sense of organization and a can-do attitude. The position will report to the Operations Director and includes the following responsibilities: • Partner with the Operations Director to refine internal systems, streamline processes, and maintain efficient workflows. • Manage administrative functions such as supply tracking, office organization, and general office maintenance. • Support customer relationship management systems by updating records, tracking tasks, and coordinating outreach. • Handle scheduling, logistics, and vendor coordination for internal and client-facing meetings and events. • Prepare and review documents including contracts, proposals, and reports, ensuring accuracy and consistency. • Provide logistical support for projects, such as coordinating timelines, tracking deliverables, and organizing materials. • Maintain and update the company website and LinkedIn with operational announcements, project updates, or staff changes as needed. • Contribute to special projects and administrative initiatives that enhance team performance and office culture. • Uphold and actively support Fountainworks’ core values: Fun & Joy, Love of Learning, Authentic Relationships, Support, and Humility & Confidence. A Strong Candidate Possesses the Following Qualifications or Experiences and Attributes: You do not have to fit all these requirements! If some of these align with you, we encourage you to apply. We value team members with strong experience and determination to learn. • At least 3 years of experience in office administration, operations coordination, executive support, or a related field. • Proven ability to manage logistics for meetings and events, including scheduling, vendor coordination, and material preparation. • Experience maintaining internal systems and processes to support smooth daily operations. • Strong working knowledge of administrative and productivity tools such as Microsoft Office, SharePoint and Teams. • Detail-oriented and dependable, with excellent organizational and time management skills. • Clear and professional written and verbal communication skills, especially for internal coordination and client correspondence. • Flexible, resourceful, and responsive to shifting needs and priorities. • Strong problem-solving abilities with a proactive, solutions-oriented mindset. • Comfortable updating websites, organizing digital files, and maintaining CRM or task management systems. • A team player who thrives in a collaborative environment and enjoys supporting colleagues and clients alike. • A sense of curiosity and a love of learning—someone who’s always looking for ways to improve processes and contribute to the team. • Familiarity with basic data entry or reporting from systems like project/task trackers or CRMs is a plus. • Bonus: Some experience with graphic design or managing professional social media accounts (e.g., LinkedIn). This structure of this position allows the role to support both day-to-day operations and occasionally project-specific initiatives, ensuring flexibility and adaptability. Compensation and Location: The pay for this part-time position (up to 25 hours per week) is $22-$30 per hour. Fountainworks' office is located in the Triangle (Raleigh, Durham, Chapel Hill). This position is hybrid, with some days work from home and regular (one or two half or full days per week) in-person work at Fountainworks' office and client sites is anticipated Why Join Fountainworks? Along with competitive pay, working with Fountainworks has many perks: • A hybrid work-environment, with the flexibility to work remotely or at the office in the Research Triangle, NC • Access to an office with a co-working space, conference rooms, and a dining/retail space • Hard-working and passionate team members who value collaboration and work to create a supportive environment • The ability to work with interesting, diverse clients from across North Carolina and the country • An understanding of and respect for work-life balance To Apply: If you are interested in this position, please email your resume and cover letter to Paige Pait, Operations Director, at paige@fountainworks.com. Applications will be accepted until position is filled, with first review of resumes occurring on August 11th.