DISPACHER/SERVICE COORDINATOR (Staten Island)

DISPACHER/SERVICE COORDINATOR About Us: We are dedicated to providing top-notch HVAC services. With a commitment to quality and customer satisfaction, we pride ourselves on delivering solutions for each of our customers. We are seeking a detail-oriented and motivated Dispatcher/Coordinator to join our dynamic team. Job Overview: As a Dispatcher/Coordinator, you will play a crucial role in coordinating and managing daily operations. You will be responsible for dispatching service technicians, handling customer inquiries, and performing various administrative tasks to ensure smooth and efficient operations. Key Responsibilities: •Dispatching: Coordinate and schedule service calls for technicians, ensuring timely and efficient service. Customer Service: Handle inbound and outbound calls, addressing customer inquiries, scheduling appointments, and resolving issues with professionalism and empathy. •Administrative Tasks: Manage office paperwork, data entry, and maintain accurate records of service calls and customer interactions. •Communication: Act as a liaison between customers and service technicians, providing updates and ensuring clear communication. •Office Support: Assist with general office duties, including filing, managing office supplies, and supporting other team members as needed. Qualifications: •Experience: Previous experience in dispatching, customer service, or administrative roles is preferred. •Skills: Strong organizational skills, excellent communication abilities, and proficiency in office software (e.g., MS Office Suite, CRM systems). •Attention to Detail: Ability to handle multiple tasks efficiently while maintaining accuracy. •Problem-Solving: Proactive in resolving issues and adapting to changing priorities. •Team Player: Collaborative mindset with a positive attitude and strong work ethic. Why Join Us? •Impactful Work: Contribute to a company that plays a vital role in ensuring the best HVAC service for our community. •Supportive Environment: Work in a friendly and supportive team environment with opportunities for growth and development. •Competitive Compensation: Receive a competitive salary and benefits package. How to Apply: If you are a dedicated individual with a passion for providing exceptional service and looking to be part of a growing company, we would love to hear from you. Please submit and email your resume and a cover letter detailing your qualifications and experience with the subject line “Dispatcher/Administrative Coordinator Application - [Your Name].”