Director of Managed Services (Path to Partner) — Confidential (Valley and greater L.A.)

At True North ITG, Inc. we know IT, and we’re consistently driving innovation to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT operations smarter, streamlined, and ultimately, more successful. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person with an entrepreneurial spirit who exceeds expectations and appreciates a team-centric environment and awesome coworkers, we would love to talk to you! GENERAL SUMMARY: We seek a highly organized and skilled professional to join our team as an IT Service Liaison with Level 1 (L1) technical support knowledge. The ideal candidate will have a strong background in customer service, exceptional communication skills, and a solid understanding of IT systems and troubleshooting. This role requires the ability to prioritize and coordinate service requests while providing basic technical assistance to end-users. As an IT Services Liaison L1, you will play a critical role in ensuring smooth service operations and timely resolution of technical issues. Essential Duties and Responsibilities: 1. Service Coordination: • Develop and maintain technical knowledge of assigned client environments • Perform regular, proactive service implementing best practices and standards • Receive and log incoming service requests, incidents, and inquiries via phone, email, or ticketing system. • Assign and update ticket priority levels per company standards and based on end user feedback. • Communicate and coordinate with end-users, technicians, and other stakeholders to ensure timely resolution of issues. • Travel between sites to coordinate and deploy equipment, set up printers and PC’s, etc. • Maintain accurate and up-to-date records of service requests, progress, and resolution details. • Provide regular status updates to stakeholders and escalate issues as needed. 2. Level 1 Technical Support: ` • Tackle L1 level issues and escalate when the task cannot be completed within agreed upon service levels • Serve as the initial point of contact for end-users seeking technical assistance. • Respond to user inquiries and troubleshoot technical issues, escalating complex problems to appropriate teams if necessary. • Provide basic technical support for hardware, software, some network, and other IT-related problems. • Perform remote troubleshooting and guide end-users through problem-solving steps. • Identify and escalate recurring issues or potential system-wide problems to the appropriate teams. 3. Documentation and Knowledge Management: • Document service desk procedures, troubleshooting steps, and resolutions for future reference. • Improve customer service, perception, and satisfaction. • Contribute to the knowledge base by creating and updating articles and FAQs. • Provide training and guidance to end-users on basic IT-related tasks and best practices. 4. Customer Service and Communication: • Ensure excellent customer service by delivering timely, friendly, and professional support. • Act as a liaison between end-users and technical teams, facilitating effective communication. • Manage user expectations and provide regular updates on the status of service requests. • Maintain a positive and helpful demeanor while addressing user inquiries and concerns. Knowledge, Skills, and/or Abilities Required: • Associates or Bachelors degree; relevant certifications or technical degree is a plus, or relevant work experience. • Proven experience as a Service Liaison or in a similar role. • Solid understanding of IT systems, networks, and hardware/software components. • Proficient in using help desk software and ticketing systems. • Strong customer service and interpersonal skills. • Excellent written and verbal communication skills. • Ability to prioritize, and manage time effectively in a fast pace environment. • Basic knowledge of Active Directory, email systems, and remote desktop support. • Ability to lift 50+ pounds. • Familiarity with ITIL framework and service management best practices. Preferred experience • Experience in a healthcare environment. • Experience working for an MSP.

Hiring: Overseas warehouse hiring 20 package sorters (male or female, no restriction). Requirements: under 55 years old, within 15 minutes driving distance from Ding Fat Square. Pay rate: $17/hour in cash. Working hours: 6:00 AM to 4:00 PM, or 4:00 PM to 2:00 AM. Contact phone: 62689771733 9296267666 WeChat ID: zxm6269771733

Hiring: Garment factory hiring heat transfer printing workers (male or female), $18/hour, 1.5 times overtime pay, work location: Industry City, Los Angeles. Work hours start at 9:00 AM. Worker's permit required. Contact number: 6268005678 9296267666 WeChat ID: zxm6269771733

Who We Are Headquartered in Bakersfield, California, Klein DeNatale Goldner, LLP has served clients throughout California and beyond with the highest standards of excellence for more than seven decades. Our office provides a range of comprehensive legal services, including: complex business transactions and litigation, estate planning and probate matters, agricultural issues, labor and employment matters, water and public agency law, intellectual property, and emerging health care issues. What You'll Bring: • 5+ years of experience in IT support or systems administration. • Strong expertise in Microsoft 365 services (Exchange, SharePoint, Teams, OneDrive). • Proficiency with Microsoft Entra ID (Azure AD) and identity management. • Experience configuring and managing Intune for device and security policies. • Skilled in Windows Server administration (Active Directory, Group Policy, DNS, DHCP). • Solid troubleshooting skills for Windows 11 desktop and network issues (TCP/IP, VPN, firewalls). • Excellent communication, customer service, and problem-solving abilities. • Experience supporting hybrid environments and integrating with on-premises Active Directory. • PowerShell scripting for automation. (Preferred) • Knowledge of hybrid identity solutions like Entra Connect or Cloud Sync. (Preferred) • Relevant Microsoft certifications (MS-900, MS-102, MD-102, SC-300). (Preferred) Why Choose KDG? • A supportive, collaborative, and inclusive work environment. • Commitment to work-life balance. • Ongoing professional development. • Opportunities for advancement and leadership. Compensation, Benefits, and Perks: • The anticipated base salary range for this full-time role is $70,000 to $80,000 per year, with the final offer dependent on factors such as experience, job-related skills, qualifications, and location. • Comprehensive health insurance plan, including medical, dental, and vision coverage for employees and their dependents. • 401(k) plan with a generous company contribution. • Generous paid time off, including vacation days, personal days, sick days, and paid holidays. • Training programs, and continuing education opportunities. • Wellness programs and mental health support. • Employee Assistance Program (EAP). • Employee recognition and rewards program. • Regular social events and team-building activities. • Modern and beautifully designed workspace. • Well-stocked employee breakroom with healthy snacks, grab-and-go meal options, and a premium coffee and espresso bar. How to Apply We're excited to welcome the next IT professional to our exceptional team at KDG. Apply now and help shape the future of our IT department. Please submit your resume to recruiting@kleinlaw.com.

Please apply for entry level sales or repairs or manager level, Including store manager position. Looking for an opportunity to combine your passion for technology, customer service, and leadership? Love Haight Computers, a boutique Apple store in San Francisco, CA, is searching for a skilled and motivated Apple Mac Computer Repair Technician or Repair Manager to join our team. About Us At Love Haight Computers, we’ve been at the forefront of serving creative professionals and tech enthusiasts for years. Here’s what sets us apart: - Multiple-time "Best of the Bay" winner - The West Coast’s first refurbished Mac store - 30,000+ clients served - Proudly supporting artists, musicians, filmmakers, and photographers - Trusted by A-list DJs and partnered with top venues in California We’re not just a repair shop—we’re a community hub for creatives and tech lovers alike. What You’ll Do As a Repair Technician or Manager, you’ll play a vital role in ensuring smooth operations in our repair center while delivering exceptional service to our clients. Your responsibilities will include: Customer Service & Communication Consult with potential repair clients in person, over the phone, and via email. Maintain clear communication with customers throughout the repair process. Review diagnostic results and provide repair quotes with suggestive sales. Repair Workflow Management Manage the intake and pickup of computers for repair. Delegate repairs to technicians and follow up on progress. Update LightSpeed with status changes, pricing, and repair notes. Inventory & Organization Order and manage repair parts, including weekly inventory counts. Organize and maintain the repair center, ensuring a clean and efficient workspace. Track shipments and manage RMAs and product returns. Leadership & Administration Provide diagnostic guidance to other technicians (ACMT). Monitor employee schedules and run payroll reports. Maintain appointment schedules and ensure smooth daily operations. What We’re Looking For We’re seeking a candidate who’s not just skilled but also passionate about technology and helping others. Here’s what you’ll need to thrive in this role: Skills & Qualities A positive, outgoing personality with a strong sense of professionalism. Exceptional customer service and communication skills. Confidence in sales and the ability to make informed decisions. Strong organizational and time management skills. Knowledge of Apple hardware and accessories. Experience & Education 3+ years of experience in technology-based repair. Previous employment with Apple (ACMT certification) is a significant plus. Associate degree in technology, computer science, management, or a related field (Bachelor’s degree preferred). Management experience is highly desirable. Additional Requirements Reliable transportation to maintain punctuality. Ability to follow directions and internal systems. A passion for maintaining a clean, organized workspace. Why Join Us? At Love Haight Computers, we’re more than just a workplace—we’re a family. As a well-established and growing company, we’re looking for someone who’s ready to make a long-term commitment and grow with us. This isn’t just another job; it’s the start of an exciting career. Ready to Apply? We’d love to hear from you! Send us a detailed cover letter explaining why you’re the perfect fit for our team, along with your resume. Compensation: $5k-10K Raise than current position pay. $25-40 per hour, various benefits and perks.

Production & Technical Manager Organization: Jewish Community Center of San Francisco (JCCSF) Salary Range: $89,000 – $93,000 annually Status: Full-time, Exempt, Benefited Hours: 40 hours per week Schedule: Includes evenings and weekends, depending on event schedule Location: San Francisco, CA General Description The Production & Technical Manager oversees all aspects of event and production execution across the Center’s performing arts theatre, AV-equipped meeting rooms, and offsite or virtual venues. This hands-on role provides direct event support, strategic planning, technical leadership, and coordination of staffing, technical design, equipment logistics, and post-event follow-up. The manager ensures the seamless integration of artistic, technical, and operational elements for a wide range of events — from theatre performances to internal meetings, multimedia presentations, and client-based rentals — while maintaining facility standards, safety protocols, and high-quality user experiences. Responsibilities Oversee all technical elements of events, including audio, lighting, video, and staging. Hire, train, and supervise production and technical staff (hourly and overhire). Develop and enforce safety protocols and protect equipment assets. Serve as the primary technical and production liaison for all JCCSF events. Advance production requirements, staffing needs, and technical specifications. Negotiate artist and presenter riders within budget and operational limits. Create and manage production schedules, staffing, and resource calendars. Prepare cost estimates and technical plans for performances and events. Oversee operation and maintenance of AV and theatre systems (lighting, sound, video, rigging, DCP, Dolby Atmos). Provide hands-on AV support for live, virtual, and hybrid events. Troubleshoot technical issues and ensure smooth execution during events. Qualifications Minimum 7 years of event production and technical management experience. Proven ability to manage theatrical and AV-driven events. Strong leadership, organization, and communication skills. In-depth knowledge of professional sound, lighting, and AV systems. Experience with Vectorworks or AutoCAD, QLab, and production scheduling tools. General electrical knowledge and safe power distribution practices. Ability to lift up to 50 lbs and work at extended heights. Working Conditions Primarily on-site at the JCCSF facility with occasional remote planning work. Schedule includes evenings and weekends depending on events. How to Apply To learn more about working at the JCCSF, including staff culture, hiring practices, and benefits, visit our Careers page: https://www.jccsf.org/about/careers/ JCCSF is an equal opportunity employer and values diversity in its workplace.