Shift Lead (Charley's Cheesesteak)

Key Responsibilities: Team Leadership: Supervise crew during shifts Train and mentor team members Motivate staff to meet service and cleanliness standards Customer Experience: Ensure guests have a great experience every time Resolve customer issues in a friendly and efficient manner Operations: Manage opening and closing duties Monitor food prep and cleanliness Ensure compliance with food safety and sanitation guidelines Cash Handling: Operate the cash register and handle transactions accurately Perform shift cash reconciliations Requirements: Experience: 1+ year in a food service or retail environment (leadership experience is a plus) Skills: Strong communication and leadership skills Ability to stay calm under pressure and lead by example Other: Must be able to work nights, weekends, and holidays Ability to lift 30–50 lbs and stand for long periods