Customer Service Manager - Technology (Sterling)

Do you enjoy: • Leading? • Developing staff? • Implementing and improving processes? • Recruiting, training and evaluating staff members? • Staying up-to-date with your industry? • Collaboration and communication with other departments? • Coaching on technologies you’re an expert in? If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies. Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for IT Support Manager with a specialization in Linux. Visit our Success Stories Interested? Apply here Typical hours are Monday-Friday between 8 AM - 5 PM What You Need for this Position: • Bachelor’s degree in related field is preferred • 7 + years experience within information technology • 7 + years of staff management experience • Experience in handling customer/client escalations • Excellent interpersonal, management and leadership skills • Experience with internal and external conflict resolution • Past performance recommending strategies, policies, and procedures • Strong people skills • Patience, compassion and empathy • Time managements skills • Effective and Strong written and verbal communications skills • Able to lead by example • Must be a “hands on” supervisor, who can communicate with managements and clients • Ability to perform other related responsibilities as assigned • Self-learners thrive at our company You are an Ideal Candidate if you have these Qualities: • Have passion for customer satisfaction • Have led teams in customer facing roles • Have significant experience with Linux (Ubuntu preferred) and BASH scripting • Experience with embedded systems • Fundamental knowledge of HTML / PHP / MYSQL / JAVA or any other languages • Critical thinking • Creative thinking • Above all, have the desire to lead, learn the culture, grow and develop the team Why is Mvix such an exciting place to work? • Our clients range in size from small to Fortune 100 • We serve 11 industries - no day is the same! • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge • We work as a team but promote the individual • Company events on a frequent basis • Can you take the monthly pool, air hockey, or trivia trophy? Benefits include: • generous PTO, sick leave and holidays • medical coverage • company-sponsored travel • ongoing certification opportunities • competitive 401k match • flexible hours (no weekend/overnight shifts) • gym membership reimbursement • company-funded professional development • life insurance • short-term disability insurance Schedule: • 8 Hour Shift • Day Shift • This is an In office Role Did we mention we are a pet-friendly environment? Still interested? visit our Careers Page to apply. Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!