Call Center Specialist. Roofworx Inc. (daly city)

Job Description: Call Center Specialst. Roofworx Inc. Are you tired of working for a company where you feel unheard and unmotivated? If you’re ready for new opportunities and want to grow with a motivated, fast-growing team, now is the perfect time to join Roofworx! About Us At Roofworx, we bring over 15 years of expertise in delivering high-quality roofing solutions. Our commitment to innovation, customer satisfaction, and professional growth makes us a leader in the roofing industry. Join a fast-growing team that embraces cutting-edge tools and provides opportunities for career advancement. Why Join Roofworx? Career Growth: Join a dynamic, fast-growing team with clear paths for advancement. Innovative Technologies: We leverage tools like drone inspections and digital project tracking to stay ahead. Progressive Payroll System: Grow your earnings as the company expands. Professional Development: We invest in your success with training and certification opportunities. Position Overview We are seeking a motivated and experienced Call Center Specialist to be a part of our customer contact team. The ideal candidate will oversee daily operations, ensure outstanding customer experiences, and support the sales process by managing inbound and outbound customer interactions. This role is essential in driving the success of our sales representatives by ensuring leads are properly qualified and customer inquiries are resolved efficiently. Key Responsibilities Communicate with leads in an efficient and professional manner to foster strong customer relationships. Reach out to customers to schedule appointments and coordinate with the sales team. Work with the CRM schedule calendar to ensure appointments and follow-ups are managed effectively. Coordinate Sales Representatives’ schedules to optimize their efficiency and support sales goals. Analyze call center metrics, prepare performance reports, and identify areas for improvement. Work with lead generation platforms to manage and qualify incoming leads. Track lead conversions and ensure timely follow-ups to maximize sales opportunities. Align call center strategies with overall sales goals to drive revenue growth. Manage and oversee the performance and activities of bookers to ensure effective scheduling and lead management. Qualifications 2+ years of call center management experience, preferably in a sales-driven environment. Strong leadership and coaching skills, with a proven ability to motivate a team. Exceptional organizational and multitasking abilities, with a focus on meeting deadlines. Proficiency in call center software, CRM platforms, and data analysis tools. Excellent communication skills, both written and verbal. Experience in lead generation or the roofing/construction industry is a plus. What We Offer: Competitive salary 20$ per hour with performance-based bonuses. Opportunity for career advancement within a growing company. Access to cutting-edge technology and professional development resources. A collaborative and innovative work environment. Join Roofworx and help shape the future of roofing solutions! If you’re a results-driven leader who thrives in a fast-paced environment, we want to hear from you.