Browse
···
Log in / Register

WordPress Support Engineer

Negotiable Salary

Rocket.net

Jupiter, FL, USA

Favourites
Share

Description

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled. Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them. Responsibilities Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write KBs and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. Assist our customers with migrating their WordPress site’s to Rocket.net. Provide critical assistance when it comes to pointing DNS to Rocket.net. Provide customers with a “WOW!” experience. Requirements 2+ years experience with WordPress. Excellent written and verbal communication skills (English). You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Benefits So what are the advantages of working with a pretty amazing tech company? Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position. Flexible Vacation. Never get denied a vacation request ever again. Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

Source:  workable View original post

Location
Jupiter, FL, USA
Show map

workable

You may also like

Workable
Integration Project Manager
Company Profile At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success. Overview We are seeking an experienced Integration Project Manager. This role is responsible for managing integrations across a large enterprise organization. This requires tactical execution, planning, coordination, and managing the successful delivery of multiple deliverables. This role will collaborate with many cross functional stakeholders and provide analysis and reporting. This position is based in the Stamford, CT area and requires in office/on site support weekly. Candidates should live in the region to commute daily or travel weekly within the Northeast USA region to be on site 3-4 days per week. No Visa sponsorship is offered for this role. This is a long term consulting engagement. Duties & Responsibilities Manage integration activities across several functions on behalf of the PMO or organization. Develop project planning for each workstream, along with weekly/monthly status reporting. Daily, hands-on project management activities throughout the program life cycle for all work streams. Document project deliverables utilizing PMI, PMP methodology. Plan and monitor the progress of complex programs and multiple work streams. Integrate business policies and governance processes into planning and accountability for project roadmaps. Establish risk management, escalation paths, and take corrective measurements to keep projects on track. Build and manage budgets, actuals and forecast for the merger integration program. Schedule, facilitate and lead related project meetings. Create and manage stakeholders’ communication at all levels of the organization. Identify and report program KPIs to assess impact. Coordinate, manage and monitor the workflow of cross-functional teams. Provide and perform quality assurance checks on project artifacts and deliverables. Own overall integrated project plan and support cross-functional resources, ensuring on-time delivery, meeting of budgetary demands, and achievement of business goal. Consistently exercise informed judgment and discretion in matters of significance. Requirements Desired Skills & Experience  Candidates must have proven experience in project management gained through managing large and complex projects. Candidates must have the following: Minimum 5 years strong project/program management experience managing multiple work streams. Consulting experience with integration activities across several functional areas is desired and should include any of the following: operations, product, engineering, finance/acctg or human resources exposure. Industry exposure in telecommunications, broadband or cable industry is required knowledge for this role. Ability to be on site several days per week or travel to be on site in the Northeast. Strong experience with Excel, PowerPoint and Smartsheet are required. Proven knowledge of project management methodology such as Agile, scrum. Strong leadership, stakeholder, and management skills, including executive presence. Good knowledge of resource allocation procedures. Excellent oral and written communications skills to stakeholders including the ability to influence and negotiate. Ability to think critically and process information quickly, presenting a succinct and insightful format for executives. Strong analytical, documentation and reporting skills are desired.   Education/Certifications Bachelor’s degree in Business, Engineering, IT, or similar PMP certification is desired MBA is a plus Compensation Sand Cherry Associates based in Denver, CO is required by state law to include a reasonable estimate of the compensation range for this role. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long term consulting engagement, with an hourly range of $80-90/hour on 1099 or adjusted commensurate salary on W2. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.   Benefits Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.
Stamford, CT, USA
$80-90/day
Craigslist
Computer Production Technician (Vista, California)
Computer Production Technician Location: Vista, California (On-site, US Site Team) Employment Type: Hourly, Full-Time About Protectli Protectli designs, builds, and supports small form factor computers and network appliances trusted by customers worldwide. At our US site, we assemble and ship products with a focus on quality, reliability, and customer satisfaction. Our team values collaboration, adaptability, and attention to detail in a hands-on environment. Role Overview We are seeking a Computer Production Technician to join our US site team. This role is primarily focused on assembling, testing, and shipping Protectli products while supporting day-to-day operations. While production is the main responsibility, candidates with customer service, technical support, or sales experience may have opportunities to assist with customer inquiries or troubleshooting as business needs arise. Protectli values team members who bring a variety of skills and interests, and growth opportunities are available based on performance and fit. This role reports directly to the US Site Operations Manager or Production Technician Lead. Key Responsibilities Assemble, test, and troubleshoot Protectli computers and network appliances. Follow established procedures for production, shipping, and returns. Maintain accurate records of builds, shipments, and inventory transactions. Ensure quality control and escalate issues when needed. Support cross-functional site operations, adapting to changing priorities. Contribute to a clean, safe, and organized work environment. Participate in problem-solving and suggest improvements to processes. Support customer inquiries (sales or support) as needed, with training provided. Adapt to shifting priorities while maintaining high quality standards. Requirements Strong attention to detail; ability to follow procedural steps precisely. Basic knowledge of computer hardware (RAM, CPU, storage, networking, etc.). Basic computer skills (Google Workspace, MS Office, or similar). Strong communication and teamwork abilities. Detail-oriented, adaptable, and willing to learn new skills. Ability to lift up to 40 lbs. and stand for extended periods. Authorized to work in the United States. Availability to work on site in Vista, California Monday through Friday from 8 AM to 5 PM. Flexibility to work overtime hours or off-hours as needed with proper compensation. Preferred Qualities Prior experience in electronics assembly, production, or logistics. Experience in customer service, sales, or technical support. Ability to explain technical concepts in simple terms. Interest in IT, networking, or open-source systems. Ability to work independently with minimal supervision. Compensation & Benefits Hourly pay commensurate with experience between $20 - $25 per hour. Growth potential within the US site team (e.g., lead, combined roles, or specialized functions depending on fit and company needs). Eligible for full-time benefits package upon meeting employment requirements: Paid holidays and sick time Medical, dental, vision, and life insurance 401(k) with company match Opportunity to convert to salary and receive paid vacation Company perks including: Company-sponsored lunches 3 days per week Education & professional development reimbursement programs Sabbatical program after 5 years of continuous full time employment Why Join Protectli? As a Production Technician, you’ll gain hands-on experience with computer hardware while also having the chance to develop customer-facing skills. Whether your strengths are technical, organizational, or interpersonal, Protectli offers opportunities to grow with a company that values initiative and versatility.
1531 Golfcrest Pl, Vista, CA 92081, USA
$20-25/hour
Workable
EAM Project Manager - Transportation
EAM Project Manager - Transportation Location: New York, NY (Hybrid – 2 days on-site per week) Schedule: Monday–Friday, 9 AM–5 PM Compensation: $55–$85/hour (1099) Term: 12+ month contract Description We are seeking an experienced and highly skilled EAM Project Manager to lead a major rail and transit client engagement in the New York area. The successful candidate will manage the full lifecycle of an Enterprise Asset Management (EAM) system implementation with a strong focus on Hexagon EAM. This role requires a balance of technical oversight, stakeholder engagement, and governance expertise to ensure successful delivery, integration, and compliance. Key Responsibilities Project Leadership & Delivery Manage the full lifecycle of the EAM system implementation project (Hexagon EAM). Lead stakeholder engagement across diverse cross-functional teams. Develop and maintain project plans, risk registers, and change logs. Technical Oversight Ensure successful integration with GIS and work management systems. Oversee data migration, validation, and system configuration. Support testing, training, and go-live activities. Compliance & Governance Ensure adherence to regulatory frameworks (e.g., FRA, FTA, ISO 55000). Maintain accurate documentation for audits, traceability, and benefit realization. Facilitate governance board reviews and provide updates to steering committees. Requirements Minimum Qualifications Bachelor’s degree in Engineering, Business, or Information Systems. 10+ years of project management experience in asset-intensive industries. Proven expertise with EAM systems (Hexagon, Maximo, or similar) and infrastructure lifecycle planning. Strong analytical, documentation, and stakeholder management skills. Demonstrated leadership ability in complex environments. Eligible to work in the U.S. and pass a background check. Preferred Qualifications PMP or equivalent project management certification. Previous experience in rail, utilities, or public infrastructure sectors. Benefits Long-term opportunity (12+ months). Hybrid schedule: Monday–Friday, 9 AM–5 PM, with 2 days per week on-site. Compensation (1099): $55–$85 per hour (based on experience).
New York, NY, USA
$55-85/day
Craigslist
Passport Online - Customer Service (Pacoima)
Job Title: Online Passport Customer Service Representative Location: Sun Valley (In Office) Employment Type: Full-Time ⸻ About the Role We are seeking detail-oriented and customer-focused Online Passport Customer Service Representatives to assist applicants with their passport-related inquiries. This position involves providing guidance through the application process, answering questions about required documentation, troubleshooting online submission issues, and ensuring a smooth customer experience. ⸻ Key Responsibilities • Respond to customer inquiries via email, chat, and phone in a professional and timely manner • Form filling and printing shipping labels • Verify customer information and guide applicants on required documents • Troubleshoot basic technical issues customers may encounter on the portal • Escalate complex cases to the appropriate department when necessary • Maintain accurate records of customer interactions • Deliver excellent service while upholding confidentiality and security standards ⸻ Qualifications • Prior experience in customer service, call center • Strong written and verbal communication skills • Ability to work independently and manage multiple inquiries at once • Basic technical troubleshooting ability (navigating websites, guiding customers through online forms) • Strong attention to detail and organizational skills Plus • Typing speed - 40wpm+ • Photoshop ⸻ Benefits • Competitive hourly pay $18-25 • Flexible scheduling options (weekday and weekend shifts available) • Paid training and ongoing support ⸻ How to Apply Please submit your resume
11779 Sheldon St, Sun Valley, CA 91352, USA
$18-25/hour
Workable
TeleOps Operator
Location: Las Vegas, NV Expected pay amount: $25.00 USD Per Hour Schedule: Multiple shifts/schedules available Assignment length: 6 month rolling contract (no end date) Job description JHCareers is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system. As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure. Various Shifts Available: Hours: 10:00 AM - 6:30 PM OR 5:30 PM - 2:00 AM Days: Multiple Shifts Available As a TeleOps Operator, you'll: Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation. Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines. Assist in gathering performance metrics and reporting observations to improve system functionality. Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface. Follow company protocols and regulatory requirements to maintain high operational standards. Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates who are local to the Las Vegas, NV area. Requirements Requirements Excellent driving history and no criminal history 2+ years of experience in operations, technical support, software testing, or a similar field Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles. Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications: Experience with QA testing or working in the autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic understanding of data analysis to help build out and analyze metrics Strong familiarity with video game-style controls or simulation software. Benefits Benefits: Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package
Las Vegas, NV, USA
$25/hour
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.