Mountain View Help Desk & IT Support Job Listings

Network Operation Center Lead (palo alto)63860983740419120

Craigslist

Network Operation Center Lead (palo alto)

Must have experience working as a Network Operations Center Tech. Can lead a team of 5 people. Must have ticketing sysstem experience. Must know Office 365 administration. Must have Active Directory skills, MFA Software experience MDM software experience Must know Amazon Web Service Must know Azure Entrra skills EDR Sofware Skills Must have excellent writing and communications skills. Must be able to create and maintain documentation.

733 Schembri Ln, East Palo Alto, CA 94303, USA

$70,000/year

IT Support Specialist and On-Site Technician (scotts valley)63845940216577121

Craigslist

IT Support Specialist and On-Site Technician (scotts valley)

Exceedio is a managed services provider located in Scotts Valley with a client roster that includes non-profit organizations, community clinics, government agencies, and local businesses. We are a close-knit team that strives to provide our clients with the best service in the industry by managing all system components and advocating for our end-users. Our clients are doing important work both regionally and globally, and we want to make sure that nothing stands in their way. What We Are Looking For We are expanding our support desk and on-site team and want to find people who love talking to customers, are eager to make IT problems disappear, and are fun to work with. We are an inclusive community and encourage applicants of all identities and backgrounds. Recent college graduates are also encouraged to apply. What You Will Do Supporting customers through email, phone and remote access systems Support the customers using those devices both remotely and on-site Monitor systems Maintain knowledge base Stay up to date with industry standards and best practices Qualifications for the Job Incredible customer service and time management skills Excellent troubleshooting skills Experience working on a team Desktop management experience for Windows systems Mobile Device management experience for Android and Apple Experience with O365 and cloud services Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to: regularly sit or stand for extended periods of time; regularly use a telephone, keyboard, and monitor; occasionally lift and/or move up to 25 pounds. Compensation Competitive wages based on experience: $41,600.00 to $56,160.00 /year Full medical Child dental 401k with 4% match How to Apply Please send a resume to resumes@exceedio.com. For more information about our company, please check out our website.

581 Hacienda Dr, Scotts Valley, CA 95066, USA

$41,600-56,160/year

Support Tech (oakland lake merritt / grand)63666030182403122

Craigslist

Support Tech (oakland lake merritt / grand)

We’re expanding! We’re a small tech company looking for someone with a strong customer service background who is looking to break into the more hands-on side of IT. This is a unique opportunity to utilize your client relationship skills while quickly growing your tech knowledge base. The only limits are what tech you want to learn and how fast you learn – and we’ll cover the costs for numerous books, trainings, and certifications to help you develop. Ideally, we’d like you to already have some of the tech skills below, but don’t hold back if you’re interested in this position and are able to take on the technical challenges. We seriously value communication skills, organization, maturity, and the drive to learn. You will be part of an IT team that shares responsibility for help desk support, systems admin work, and network admin work. Here’s the relevant info: Our Company In business for 30+ years. Our clients are primarily nonprofits and local small businesses, and we pride ourselves on providing affordable support to these types of organizations. We’re small at 9 people. Our clients range from 5-250 person organizations. We value diversity. We do have an office (with all sorts of tech goodies). The director works there every day and everyone else is pretty much remote, going on site to client offices as needed and coming into our office as desired/needed. Salary and Benefits $45-60k depending on experience, with the intent of this role and salary being able to grow with you and us. Health care through Kaiser with the choice of 3 plans. We pay 50% or up to $200 of the employee costs, whichever is greater. Remainder can be paid by the employee pre-tax. Vision through Choice Builder: VSP Platinum – We pay 100% of the premium. Dental through Choice Builder: Delta Dental Platinum – We pay 100% of the premium. 401K after one year 3% employer non-elective contribution plus whatever you elect to defer (comes out pre-tax). Yes, that means you get 3% whether you contribute yourself or not. Travel/Mileage reimbursement. Employer-paid training and certifications. Work with genuinely nice people who care about our impact more than our bottom line. Eat for free (when you’re in the office) with our stocked kitchen: sandwich goodies (including vegan options), peanut butter, frozen veggies, potatoes, chili, fruit, chips, selzer, bagels, cereal, coffee, tea, dairy and non-dairy. Currently we have one of those casual “take as much time as you need, but please don’t abuse it” PTO policies. We mean it, and we have a history of supporting people through needed leave and PTO. Leadership/Sr. Techs do the majority of after-hours and holiday on-call so you don’t have to. (Even once your tech skills are developed, you can expect to only be asked to cover one or two days a month.) About you You care. You want to be part of a different kind of company that values people as more than just replaceable assets and cares about supporting the work our clients do. You are honest, open minded, and respectful of people different than yourself. You want to grow your technical skills and keep up with the changing tech market landscape (automation, cloud services, etc.) Ideal Skills Strong customer service experience Strong desire and ability to learn Strong emotional intelligence Technical experience with supporting: Microsoft Windows OSX Microsoft 365 Configuration and Administration Google Workspace Configuration and Administration Networking fundamentals including DNS, DHCP, Subnets, and Wireless AWS or Azure Scripting with any of the tools Development with any of the tools Backup and Imaging tools Requirements Authorization to work in the US Ability to transport yourself to our office and to client sites when necessary. Ability to communicate ideas clearly and professionally – perfect grammar/spelling not required. Ability to learn new technology and concepts quickly. Able to follow the “How to Apply” section directions perfectly. Willing to deal with time tracking in our ticketing system – seriously, this is the hardest and least fun part of the job, but we can’t get rid of it any time soon. Live locally. We can’t currently support paying for moves, but people planning to move already are encouraged to apply. How to Apply We weigh the cover letter and tech skills challenge heavier than your resume, but be expected to be able to speak to anything you put on your resume. We’re looking for honesty, desire to work with us, and desire to work in this field. Email a PDF copy of your resume to itjobs@techsperience.org. Your email’s Subject line should be “Who is Gladys West?” Compose your email as a cover letter and make sure to include the following: What you see as the most critical IT issue for a non-profit organization or small business. Describe a problem you encountered with a computer or network system and the steps you took to resolve it. Next steps If you followed the directions and are able to communicate your ability through the cover letter: A screening call focused on customer service and communication skills A technical skills challenge that you can complete at home or in our office Online interview/chat with members of our team Technical skills challenge – This will give you a chance to show that you understand directions, can learn new technical skills, and that you have the ability to research and learn how to “do the thing”. We see this as more important than if you already have experience with a particular technology or are able to answer quiz questions from memory.

519 Mandana Blvd, Oakland, CA 94610, USA

$45,000-60,000/year

PC and Apple Desktop Laptop ITAD Technician in Hayward (hayward / castro valley)63660476840961123

Craigslist

PC and Apple Desktop Laptop ITAD Technician in Hayward (hayward / castro valley)

Company Overview Corporate eWaste Solutions a certified electronics recycler and IT Asset Disposition (ITAD) Company with a Social Impact Focus. CEWS maintains industry certifications and safety standards to ensure all electronics are managed properly and in an environmentally conscious manner. (R2v3, ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:200) We are looking to hire a passionate PC and Apple Desktop Laptop ITAD Technician to take our IT Asset Disposition (ITAD) services business line to the next level. If you are self-driven, talented, hungry, and passionate to help the environment then give us a call. Responsibilities: • Sort, process, consolidate, triage, organize, route, palletize, and package both incoming and outgoing asset materials • Quickly diagnose, identify issues, and capture computer hardware or relevant devices information • Follow strict data sanitization and destruction procedures when processing data-bearing assets • Label, log, and document on all assets moving in and out in the area • Inventory products at designated area, organize, and maintain shelf life • Meet or exceed monthly goals and understand the nuanced requirements, deadlines and due dates between each order’s requirement • Ensure a safe and secure working environment • Manage and organize workstation, equipment, staging area and parts area • Research on product value • Handle goods and equipment properly to avoid damage or breakage • Maintain clean and safe housekeeping in and around warehouse • Assist in job training to new staff, participants, volunteers, and clients • Other duties as assigned Qualifications: • AS degree or 2 years of related jobs experiences working in a warehouse environment • Familiarity with a wide variety computer hardware components and operating systems • Understand the up-to-date computer hardware components verse older generations • Push or pull heavy objects into position using pallet jacks or other moving carts • Must be able to lift 50 lbs. on a regular basis • Ability to stand for long periods of time • Ability to prioritize in a constantly changing workload • Strong written and verbal communication skills • Server and Networking equipment experience a plus • Microsoft, A+, N+ certifications a plus This position reports to ITAD Supervisor Email: jobs@cews.com your resume and ensure to include [HAYWARD] in your email title

27537 Huntwood Ave, Hayward, CA 94544, USA

$18-24/hour

On-Site IT Support Technician (Part-Time, 2 Days/Week) (oakland downtown)63616649490051124

Craigslist

On-Site IT Support Technician (Part-Time, 2 Days/Week) (oakland downtown)

About Us We are a Managed Service Provider (MSP) specializing in IT solutions for architectural firms. Our clients rely on us to support complex IT environments that include Autodesk products (AutoCAD, Revit, Bluebeam, SketchUp), Adobe Creative Suite, and Microsoft 365. We focus on delivering excellent technical support and outstanding customer service. We are currently looking for an experienced On-Site IT Support Technician to provide hands-on support for our clients on a part-time basis (two full days per week, 8 hours each day). Position Summary This role is perfect for an experienced IT professional (3–5 years) who enjoys working in a client-facing environment. The position involves on-site support, troubleshooting technical issues, assisting with network and system administration tasks, and providing excellent communication with end-users. You must be organized, proactive, and confident in handling both hardware and software issues. Key Responsibilities Provide on-site technical support for desktops, laptops, and peripherals. Troubleshoot and resolve issues related to: Autodesk (AutoCAD, Revit, Bluebeam, SketchUp) Adobe Creative Suite (Photoshop, Illustrator, InDesign) Microsoft 365 (Outlook, Teams, OneNote) Assist with basic networking and connectivity troubleshooting (switches, routers, firewalls). Support Windows environments, including domain login issues and printer setups. Perform hardware diagnostics and replacements (RAM, hard drives, etc.). Document work and updates in Zoho Desk and IT Glue. Communicate clearly with clients regarding progress and resolutions. Requirements 3–5 years of IT support experience (MSP experience strongly preferred). Hands-on experience with: Autodesk software (AutoCAD, Revit) and plugins (e.g., pyRevit). Adobe Creative Suite and Microsoft 365 troubleshooting. Windows desktop environments and basic domain administration. Basic knowledge of network troubleshooting (firewalls, switches, VPNs). Familiarity with MSP tools: Zoho Desk, IT Glue, ClickUp, Resource Guru (or similar). Excellent English communication skills (written and spoken) for client interaction and documentation. Strong problem-solving ability with logic and common sense. Reliable transportation to travel to client sites. Preferred Qualifications Experience working with architectural firms or design software environments. CompTIA certifications (A+, Network+, Security+) or equivalent experience. Familiarity with ITIL processes. Schedule & Pay 2 full days per week (8 hours per day) – flexible scheduling available. Pay: (based on experience). How to Apply Please reply to this post to apply. Include your resume and a short cover email explaining why you’re a great fit for this role.

1109 Linden St, Oakland, CA 94607, USA

Negotiable Salary

Entry-Level IT Support Technician (san mateo)63611826186755125

Craigslist

Entry-Level IT Support Technician (san mateo)

Entry-Level IT Support Technician Pay: $30 – $40 per hour (depending on skills and experience) About Us: We’re a growing Managed Service Provider (MSP), which means we help local businesses with all things IT — from troubleshooting to keeping their networks running smoothly. As we grow, we’re looking for people who want to grow with us. You’ll get hands-on experience, learn directly from experienced IT pros, and have plenty of opportunities to build your career. The business is headquartered in the North Bay, but clients are all over the Bay Area About the Job: We want someone who enjoys working with technology and has a natural knack for problem-solving. You don’t need a long resume of IT jobs — what matters most is your technical aptitude and willingness to learn. If you like figuring out how computers and networks work, this could be a great fit. What You’ll Do: Provide basic IT support (computers, software, networking). Troubleshoot and fix technical issues. Set up and configure equipment. Travel to client sites as needed (a valid driver’s license and reliable transportation required). Support our team and clients with everyday IT needs. What We’re Looking For: Strong technical aptitude (most important). Basic understanding of IT and networking concepts. Curiosity and eagerness to learn new skills. Good communication and teamwork. Must have a valid driver’s license and be comfortable driving to client locations. Nice to Have (but not required): CompTIA A+, Network+, or similar certifications. Hands-on experience building or fixing computers. What We Offer: $30 – $40/hour based on skills and experience. Fully paid health insurance, dental, and vision. On-the-job training and mentorship. A supportive, team-focused environment with room to grow. 9/2/25 update. If this posting is up, the job is still available. If you do not attach a resume, I'm going to delete your response. I want a resume.

1005 Alameda de las Pulgas, San Mateo, CA 94402, USA

$30-40/hour

Desktop Support Tech I/II --- Temporary for 1 - 2 weeks (san jose downtown)63476999453313126

Craigslist

Desktop Support Tech I/II --- Temporary for 1 - 2 weeks (san jose downtown)

Desktop Support Technician level I/II (temporary) needed for approximately 1 – 2 weeks. The work is to begin on or around September 8, 2025 and would include visiting various sites for our client, in and near San Jose, CA. There would also be 1 office in San Leandro, CA area for a 1 day visit. Mileage will be reimbursed at the federal rate. We are seeking a Desktop Support Technician on a temporary basis (for approximately 1 – 2 weeks) to complete Windows 11 upgrades and perform reimaging on laptops and desktops. This would include setting up users and some end user training as needed as well as possibly replacing hard drives. The hours would primarily be Monday – Friday but occasional evening and/or weekend work might be required as well. The candidates selected must have pervious Desktop Support experience in a business environment including: upgrading desktops and laptops to Windows 11, reimaging and end user training. This is an onsite position, and the person selected MUST have reliable personal transportation, be punctual and dependable with excellent professional customer service skills. They must also have a clean state and federal background check. This temporary position (for approximately 1 – 2 weeks) would begin on or about September 8th and the hourly pay rate is $25 – $27 per hour. Candidates who meet the above criteria should attach a resume along with their current availability and desired hourly pay rate.

1945 Drumhead Ct, San Jose, CA 95131, USA

$25-27/hour

IT Support Level 1 - Computer wizard? Like talking to people? Join us! (Santa Cruz)63470500136323127

Craigslist

IT Support Level 1 - Computer wizard? Like talking to people? Join us! (Santa Cruz)

IT Support Specialist (Level 1) — Santa Cruz–based, Human-ISM LLC Do you enjoy solving problems and making technology painless for people—and already have real-world help desk experience? Join a small, friendly managed services team supporting businesses across the U.S. What you’ll do: Own the front line: Triage, work, and close Level-1 tickets; update users and document steps within SLAs. Deliver great user experiences: Support Windows/macOS, common peripherals, printers, and conferencing gear. SaaS & identity basics: Provision/deprovision users, mailboxes, and groups in Microsoft 365 and/or Google Workspace; assist with MFA/SSO enrollments. Endpoint care: Deploy and troubleshoot RMM agents, EDR/AV, patching, and basic backup checks. Networking fundamentals: Diagnose LAN/Wi-Fi issues, DHCP/DNS problems, basic VPN client connectivity. Build & deploy: Image/setup new workstations, migrate profiles, and perform light data transfers. Document & improve: Create/maintain KB articles and suggest process improvements; escalate to L2/L3 when appropriate. Participate in reliability: Join a light on-call rotation for rare after-hours incidents once you’re up to speed. What you bring: Experience: 1–3 years in a help desk/service desk or MSP environment handling end-user support. Customer focus: Clear, compassionate communication with technical and non-technical users alike. Technical foundation: Windows 10/11 and macOS support Microsoft 365 or Google Workspace admin basics (accounts, groups, mail flow) Core networking (IP, DNS, DHCP, basic VPN) Familiarity with ticketing systems and remote support/RMM tools Mindset: Organized, self-motivated, able to juggle priorities and follow through. Nice-to-have certs (not required): CompTIA A+ / Network+, Microsoft MD-102, Google IT Support, or Apple ACSP. Logistics: Reliable transportation; ability to lift up to 50 lbs on occasion. Schedule & location Core hours: Monday–Friday, 8:00 a.m.–5:00 p.m. PT (responsive to calls/emergencies during these hours; check email throughout the day). On-site: 1–2 days/week in Santa Cruz, CA, plus occasional (about monthly) visits to Silicon Valley client sites. Remote-friendly: We operate as a fully remote organization outside of scheduled on-site work. Why you’ll like working here Real learning, real impact: 200+ hours of internal training videos/documentation, open-door mentorship, and exposure to system administration, enterprise networking, and software support. Practical reliability culture: We build resilient, well-monitored systems, test backups monthly, and architect for high availability—so “emergencies” stay rare. Small team, big variety: Support diverse users, apps, and environments while enjoying a laid-back, collaborative culture. About us We’re a small IT consulting firm providing managed services for businesses nationwide. We value thoughtful engineering, strong communication, and doing right by our clients. Requirements (quick list) Reliable transportation for Santa Cruz/Silicon Valley on-site work Ability to lift 50 lbs (rarely) Fluency in spoken and written English Outstanding customer service skills Self-motivated with a strong desire to learn How to apply Send your resume (and a short note on a tricky issue you recently solved and how) to [your recruiting email].

1287 Brommer St, Santa Cruz, CA 95062, USA

$20-25/hour

ITAD Material Handler in Hayward (hayward / castro valley)63581845151875128

Craigslist

ITAD Material Handler in Hayward (hayward / castro valley)

Company Overview Corporate eWaste Solutions a certified electronics recycler and IT Asset Disposition (ITAD) Company with a Social Impact Focus. CEWS maintains industry certifications and safety standards to ensure all electronics are managed properly and in an environmentally conscious manner. (R2v3, ISO 9001:2015, ISO 14001:2015, and OHSAS 18001:200) We are looking to hire a passionate ITAD Material Handler to take our IT Asset Disposition (ITAD) services business line to the next level. If you are self-driven, talented, hungry, and passionate to help the environment then give us a call. Responsibilities: • Sort, process, consolidate, triage, organize, route, palletize, and package both incoming and outgoing asset materials • Capture computer hardware or relevant devices information • Follow strict data sanitization and destruction procedures when processing data-bearing assets • Label, log, and document on all assets moving in and out in the area • Inventory products at designated area, organize, and maintain shelf life • Meet or exceed monthly goals and understand the nuanced requirements, deadlines and due dates between each order’s requirement • Ensure a safe and secure working environment • Manage and organize workstation, equipment, staging area and parts area • Handle goods and equipment properly to avoid damage or breakage • Maintain clean and safe housekeeping in and around warehouse • Other duties as assigned Qualifications: • 2+ years of related jobs experiences working in a warehouse environment • Basic knowledge of computer hardware components verse older generations • Push or pull heavy objects into position using pallet jacks or other moving carts • Must be able to lift 50 lbs. on a regular basis • Ability to stand for long periods of time • Ability to prioritize in a constantly changing workload • Strong written and verbal communication skills • Strong interpersonal skills and knowledge to excel as part of a team This position reports to ITAD Supervisor Email: jobs@cews.com and ensure to include [HAYWARD] in your email title

27537 Huntwood Ave, Hayward, CA 94544, USA

$18-22/hour

Senior Technical Support Engineer - Tow Club (San Mateo)63579120683267129

Craigslist

Senior Technical Support Engineer - Tow Club (San Mateo)

# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.

133 N Grant St, San Mateo, CA 94401, USA

$100,000-140,000/year