Customer Service + Office Support (NE Portland)

Mickelberry Gardens Customer Service + Office Support Hours: 20-25 Hours Per Week, at our facility in Northeast Portland Work location: 12450 NE Marx Portland, Oregon 97230 Rate of Pay: $20-$23 per hour, DOE Working days are Monday-Friday, and the schedule for this position is flexible with work happening between the hours of 8am-4pm. Mickelberry Gardens is a Portland-based dietary supplement company. We manufacture a line of products based around honey, beeswax, bee pollen, propolis, and medicinal herbs. Environmental sustainability, sourcing ingredients from local producers, and being a great place to work are core company values. We pride ourselves in quality and expect excellence from our staff. We currently have a staff of 10, along with 2 working owners. We operate in a laid-back and friendly environment, and we work hard to meet our goals. This is an in-person job. The workspace is spacious and filled with light and plants! We’re looking for someone with customer service and administrative skills to join our team. Excellent communication skills, customer service experience, and Excel savvy are important for this position. Some Quickbooks and Shopify experience are also a plus. As a growing small business, the day-to-day workflow in this position is varied and the Office Administrator plays an important role in keeping everything operating smoothly. The Office Administrator works closely with the owner and shipping department. Teamwork and collaboration across departments is important. We’re hoping to hire someone ASAP! Job Description and Duties: Provide Excellent Customer Service: Respond to customer inquiries via email and telephone, with friendly and helpful rapport. Assist in-person customers with their local pick-up orders. Generate invoices from orders that in from our wholesale customers via phone and email. Print invoices and pass off to shipping department for fulfillment. Generate and print case labels for larger orders and provide these labels to Shipping staff, using Excel. Assist with filing and other general office duties as needed. Participate in staff meetings. Benefits Offered: **We offer paid sick time and vacation time. Sick time begins accruing at the start of work, and vacation time begins accruing after 6 months of employment. **We pay through a 30 minute lunch break, and provide snacks, tea, and coffee to enjoy while you're at work. **$40 per month (retail value) in Mickelberry Gardens products provided to use and share with family and friends. **$5.00 daily reimbursement available for commuting via bus or bike We would like to see a current resume, and a letter of interest. The letter of interest is our chance to get to know you a little better and understand why you feel your skillset makes you an ideal candidate for the job. Mickelberry Gardens is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other federal, state or local protected class. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. We are committed to cultivating and preserving a culture of inclusion and connectedness, and we are able to grow and learn better together with a diverse team of employees. We encourage candidates local to the Portland area to apply. Mickelberry Gardens has the goal of hiring people who live close to our place of work. This ensures that tax dollars are invested back into the local economy, reduces the environmental impact of commuting, fosters community involvement, and preserves local employment opportunities.