Low Voltage Cabling Technician – Technology Infrastructure Specialist (boise)

Position Summary We are seeking a skilled and customer-focused IT Support Engineer to provide technical assistance and support for our organization’s IT systems, hardware, and software. The ideal candidate will troubleshoot issues, maintain infrastructure, and ensure smooth daily IT operations while delivering excellent service to internal users. Key Responsibilities Provide first- and second-level technical support for hardware, software, networks, and applications. Diagnose and resolve technical issues via phone, email, remote access, or in person. Install, configure, and maintain computer systems, laptops, printers, mobile devices, and other peripherals. Support and administer user accounts, permissions, and access rights in Active Directory, email, and other systems. Maintain, monitor, and troubleshoot network connectivity, VPNs, Wi-Fi, and server environments. Escalate complex issues to senior IT staff or external vendors when necessary. Ensure proper documentation of issues, resolutions, and system configurations. Assist with IT projects such as system upgrades, software deployments, and security improvements. Enforce IT security protocols and support data backup and disaster recovery processes. Provide end-user training and create knowledge base articles to improve IT self-service. Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 2–4 years of experience in IT support, helpdesk, or systems administration. Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications. Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). Familiarity with IT ticketing systems and remote support tools. Excellent troubleshooting, problem-solving, and multitasking skills. Strong interpersonal and communication skills with a customer-service mindset. Industry certifications such as CompTIA A+, Network+, Microsoft, or ITIL are a plus. Work Environment Full-time role with on-site support responsibilities (hybrid/remote options may be available depending on business needs). Occasional after-hours or weekend work may be required for critical incidents or system maintenance. Job Type: Full-time License/Certification: CompTIA A+ (Required) CompTIA Network+ (Required) ITIL Certification (Preferred) Work Location: In person

Scout’s Network Engineer will lead the design, implementation, and maintenance of the network infrastructure supporting our renewable energy power plants, remote operations center, and corporate office. This role requires technical expertise in multiprotocol networks, multilayer switches, next-generation firewalls, and central management systems.   Our network environment consists of Palo Alto, Fortinet, and Cisco networking devices, with WAN connectivity via IPSec tunnels and SD-WAN solutions. The ideal candidate will leverage automation and monitoring tools to maintain high availability and ensure SLAs are met. They should also be comfortable navigating change management processes and collaborating with cross-functional teams to deliver robust network solutions.  The Network Engineer will report to the Senior Manager, Information Technology and Cybersecurity.   Key Responsibilities  Oversee and maintain enterprise network infrastructure, including Palo Alto, Fortinet, and Cisco devices. Configure and maintain the Azure network infrastructure.  Optimize LAN/WAN architecture, firewall security, and data systems performance for scalability and efficiency.  Implement network monitoring and management systems to achieve high availability and minimal downtime.  Install, configure, and manage firewalls, switches, and other network devices.  Automate routine networking tasks to improve efficiency and reliability.  Apply network security best practices to align with business requirements.  Conduct performance tests, analyze network integrity, and generate reports.  Develop and implement network disaster recovery plans.  Troubleshoot and resolve escalated network support issues.  Maintain comprehensive technical documentation.  Collaborate with business partners to provide network engineering support.  Manage multiple projects, ensuring timely delivery within set deadlines.    Other Responsibilities  SIEM management: Collaborates with IT teams to configure and maintain the SIEM platform to meet security monitoring and incident response requirements. Performs ongoing optimization, performance tuning, and capacity planning for the SIEM environment to ensure efficient log collection, analysis, and alerting    Vulnerability management: Utilizes vulnerability scanning tools to identify and report on security weaknesses. Collaborates with IT teams to communicate vulnerability findings and facilitate the implementation of remediation plans. Ensures the reliability and recoverability of critical systems through the management of backup solutions and the execution of regular disaster recovery testing procedures.  Requirements Required Qualifications  4+ years of enterprise networking experience.  Expertise in network switching and firewall technologies.  Strong experience with WAN solutions and communication protocols.  Proficiency with network monitoring and analysis tools.  Hands-on experience with cloud networking solutions.  Must be authorized to work in the United States without employer sponsorship now or in the future.    Preferred Qualifications  CCNP Certification  Bachelor’s degree in Computer Science, Information Technology, or a related field.  Certifications in Palo Alto, or Cisco (or equivalent training).  Experience with Cisco or SEL or other OT switches.  Strong background in Palo Alto firewall administration.  Proven track record implementing WAN solutions (DIA, MPLS, SD-WAN, etc.).  Familiarity with BGP, EIGRP, and OSPF routing protocols.  Experience with network monitoring tools (e.g., PRTG, SolarWinds).  Hands-on knowledge of Azure cloud networking.  Understanding of NERC-CIP requirements.  Organizational Fit:  Strong project management, process development, and team-building skills. Experience working with cross-functional internal and external technical advisors and stakeholders.  Ability to prioritize and deliver top-quality work product in multiple areas in a fast-paced work environment without direct supervision.  Experience using influence rather than authority to achieve desired outcomes.  Ability to travel up to 20%  Authorized to work in the United States.    Desired Personal / Leadership Characteristics  Ability to inspire confidence and create trust at all levels across an organization.  High emotional IQ – very strong interpersonal skills.    This is an exciting opportunity for an experienced network engineer with leadership capabilities to drive innovation and optimize a mission-critical enterprise infrastructure. If you have a passion for cutting-edge networking technologies, strategic problem-solving, and advancing renewable energy, we encourage you to apply.  Scout Values  Mission-Orientation. High achievers who want to make a difference in this world and contribute to Scout’s stated mission.  Teamwork. Respectful and appreciative colleagues with strong interpersonal skills and a commitment to fostering positive relationships across organizational boundaries to deliver on shared team goals.  Safety. Uncompromising advocates for the health and safety of fellow employees, contractors, customers, and community members.  Integrity. Ethical professionals who do the right thing even when it is difficult.  Initiative. Resourceful self-motivators who thrive in a fast-paced, entrepreneurial environment because of their exceptional leadership, work ethic, and organizational skills.  Intelligence. Problem-solving learners who can make informed decisions quickly and create innovative and pragmatic solutions to challenging problems.  Timeline and Location  Scout aims to fill the Network Engineer position as soon as possible, ideally by July 2025. Our ideal candidate will be able to commute to our Boulder office on a 3/2 hybrid schedule.   Invitation to Women and U.S. Underrepresented Groups  We encourage applications from all demographics and especially those that are traditionally underrepresented in the energy industry. Consistent with our core values, Scout celebrates the diversity of thought and experience that comes from a range of backgrounds including, but not limited to, gender, race, and ethnicity.    Invitation to Veterans  Scout welcomes veterans of the United States Armed Forces to apply for this position. Scout includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty.  Benefits Compensation Target base salary: $75,000-110,000 depending on experience. (Negotiable for the right candidate.) Attractive bonus potential.  Scout offers a full range of benefits, including medical/dental/vision insurance with attractive premiums, 401(k) match, STD, LTD, an Employee Assistance Program, and a range of optional supplemental insurance coverage. 

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