Customer Service Representative (Salinas)

Customer Service Representative (Bilingual – Insurance Sales Agent) Location: 341 Main Street Salinas, Ca. 93901 Employment Type: Full-Time Compensation: Competitive hourly rate + performance incentives Language Requirement: Bilingual (English/Spanish preferred) About the Role: Are you a driven, goal-oriented professional looking to build a long-term career in the insurance industry? We are seeking a Customer Service Representative who brings energy, ambition, and professionalism to every interaction. This role is designed for individuals who thrive in fast-paced environments and are eager to grow into a licensed insurance sales position. Key Responsibilities: • Deliver exceptional customer service through in-person, phone, and digital interactions • Manage customer inquiries with accuracy and urgency • Support day-to-day operations including policy changes, billing questions, and claims assistance • Uphold compliance and confidentiality standards • Maintain accurate records and documentation in our agency management system • Collaborate with team members and management to meet performance benchmarks • Participate in ongoing training and coaching for personal and professional development • Assist with marketing and outreach initiatives to drive business growth Ideal Candidate Profile: • Ambitious with a desire to grow within the insurance industry • A self-starter who takes initiative and thrives with minimal supervision • Bilingual (Spanish strongly preferred) • Coachable and receptive to feedback • Goal-oriented and motivated by performance metrics • Strong communicator — both written and verbal • Fast learner who can adapt to changing processes and systems • Computer literate — comfortable using CRM systems, email platforms, and digital tools • Good listener with strong empathy and interpersonal skills Preferred Qualifications: • Licensed in Personal lines Auto, Property Casualty or Life and Health Insurance • Previous experience in customer service, retail, or office environments • Interest in obtaining a property & casualty or life & health insurance license (training support available) • High school diploma or equivalent; college coursework or degree preferred Why Join Us? • Opportunity for promotion into licensed insurance sales • Supportive, values-driven team culture • Ongoing professional development and mentorship • Potential for bonuses and career advancement Ready to take the next step? If you’re motivated, bilingual, and looking for more than just a job, apply today and start your journey toward a rewarding insurance career.