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We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up. SPECIFIC TASK DESCRIPTION Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices. Simultaneously use a wide range of MTA’s application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity. Maintain a high level of familiarity with constantly evolving MTA’s products and services to allow for analysis, troubleshooting and sales processes. Support all Field Support Technicians. Refer unresolved service issues to the Business/Field Dispatch Triage team. Provide input for updating the Support Center information and knowledge database. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner. Provide a professional demeanor at all company events. Perform other duties as assigned. Required Qualifications: Must be 18 years or older. Minimum six months of Internet and PC experience with advanced knowledge and understanding of networking and personal computing devices. This includes a strong knowledge in the principles and operations of computer systems and related peripheral equipment. Ability to type 45 words per minute highly desirable. Past System Administration experience strongly desired. Strong analytical and problem-solving skills. Ability to analyze and troubleshoot customer’s problems via, telephone, chat, email or other venues. Ability to maintain knowledge of current industry standards and keep up with new technology. Ability to communicate professionally, accurately, and effectively, both verbally, written, as well as on the telephone. Ability to understand and respond to user questions in an effective and courteous manner. Ability to convey technical procedures and directions in layman’s terms. Ability to multi-task in a high stress working environment while remaining fluid to the demands of our customers and internal agents. Ability to work and excel in a team environment. Advanced knowledge in all currently supported operating systems Android, iOS, Windows, Macintosh, Internet Explorer, Safari, Chrome, various Email clients, and connection programs. Advanced knowledge in personal computer operations, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office, Word, Excel, Access, PowerPoint, etc.). Advanced knowledge of Internet threats such as worms, virus’s, hacks, Trojans, hijackers that could affect our customer’s ability to utilize our product effectively. Strong understanding of how DNS, POP3, IMAP and SMTP function along with other various networking protocols and ports. Advanced knowledge of network LAN, WAN and Wi-Fi based technologies. Understanding of, sensitivity to and respect for the diverse economic, cultural and ethnic backgrounds of the company’s customer base. Must be able to pass Abilities assessment within 90 days of hire. Must obtain MTA and Tech + Certification within 90 days of hire. Must obtain Comp TIA A+ Certification within 1 year of hire. *full (PDF) job description available upon request* Employment Type: Full - Time Compensation Type: Hourly Wage MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://www.mtasolutions.com/careers/&source=Craigslist

POSITION SUMMARY: The Database Technician supports Tribal participation in major infrastructure projects by overseeing database management, project coordination, and financial tracking under the supervision of the Project Manager. This role ensures accurate data integration for regulatory compliance, environmental review, and engineering assessments while maintaining financial records, procurement oversight, and logistical support. DUTIES AND RESPONSIBILITIES: The successful candidate will: • Maintain GIS databases, environmental records, and regulatory documentation while ensuring the accuracy, security, and accessibility of project-related data. • Provide administrative support for final presentations and compiling and submitting reports to federal, state, and Tribal partners. • Track cultural resource impact assessments to support preservation efforts. • Work alongside the Project Manager to ensure alignment between field operations and administrative workflows. • Coordinate daily database operations with the Tribal Civil Engineer and Natural Resources Department Director. • Provide logistical support to engineering review teams, environmental monitors, and cultural resource specialists. • Assist in processing timesheets, staffing requests, and equipment mobilization as part of the Tribal team’s participation in the project. • Monitor funding allocations, ensuring Tribal participation remains cost-effective and compliant. • Prepare financial summaries and expenditure reports for leadership review. • Assist with grant administration, procurement approvals, and budget forecasting for preconstruction and construction phases. • Maintain contract agreements and financial records aligned with DOT & PF and Tribal financial requirements. • Ensure all regulatory filings, permits, and compliance documentation are properly maintained. • Assist Tribal Civil Engineer and Project Manager in reviewing engineering plans, geotechnical data, and cultural resource findings. • Contribute to weekly and bi-weekly Tribal team meetings, assisting in progress tracking and interagency coordination. JOB SPECIFICATIONS: • Ability to collect data, establish facts, define problems, and draw valid conclusions. • Provide outstanding customer service to external and internal customers. • Demonstrated proficiency with Microsoft Project, Primavera P6, GIS-based data processing, and cloud database systems for regulatory documentation. • Strong knowledge of budget forecasting, grant administration, and procurement tracking for large scale infrastructure projects. • Ability to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities. • Excellent verbal and written communication skills. • Strong technical and organizational skills. • Demonstrated ability to manage multiple projects, priorities, and relationships. • Ability to work independently and interdependently in a positive and productive manner. • Ability to make decisions and exercise good judgement. • Ability to work outdoors in various weather conditions. • Maintain confidentiality and securing sensitive information. • Willingness to learn new skills and be a team player. MINIMUM REQUIREMENTS: • Bachelor’s degree in Business Administration, Information Systems, Project Management, or related field. • Five (5) + years of experience in database management, project oversight, and financial tracking; Or any equivalent combination of experience and training which provides the required knowledge, skill, and abilities. • Ability to manage high-volume data processing and secure documentation protocols. • Must have a valid driver’s license and good driving record. • Clean state and federal background check. CONDITIONS OF EMPLOYMENT: • Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs. • Adequate understanding of all Microsoft Office Applications. • Capable of basic maintenance for general office equipment and multi-line phone systems. • Must pass a criminal background check and be free of barrier crimes. • Clean driving record. • Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1. ADDITIONAL INFORMATION: NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by Knik Tribe Native Preference Policy 6.120, Knik Tribe maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household member of Native families, which includes foster or traditionally adopted Native children. DETAILS OF EMPLOYMENT: • Location : 1800 N Laurel Dr, Palmer, AK 99645 and project site • Supervisor: Project Manager • Schedule: Monday – Friday. 8:00 a.m. – 5:00 p.m. Full-time (40 hrs/week), three-year position. • Salary: $31.41 per hour. Plus full benefits: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions. To Apply: Submit Resume to: Human Resources at hr@kniktribe.org For more information or to download the job description visit www.kniktribe.org/careers

We are looking for a hands-on, reliable Field Technician to support our growing portfolio of POS clients across Massachusetts and surrounding areas. You will be responsible for on-site installations, troubleshooting, menu programming, and networking support for restaurant and retail environments. Ideal candidates have prior experience with point of sale systems (preferably SkyTab), are familiar with low-voltage wiring and networking basics, and can work flexible hours—including emergency on-call support when needed and are OK traveling to different sites with a days notice. Responsibilities: Install and configure POS systems, terminals, kitchen display systems, access points, and related peripherals Program and update menus (on-site and remotely) based on client-provided specs Provide remote and on-site troubleshooting for POS software, hardware, and network issues Terminate RJ45 ends and run Cat5e/Cat6 cabling cleanly through commercial spaces Mount and install access points, routers, switches, and network equipment Conduct pre-installation site surveys and post-install quality checks Travel to multiple client locations across MA and occasionally other New England areas Maintain clear communication with team and merchants before, during, and after each deployment Be available for emergency support requests outside normal hours, including evenings and weekends (as needed) Requirements: Minimum 3 years of hands-on experience with POS systems, IT support, or network installation Familiarity with POS products is strongly preferred Proficiency in basic networking concepts: static IPs, DHCP, port forwarding, SSIDs Ability to identify and resolve technical issues independently Skilled in crimping and testing RJ45 Ethernet cables Experience with mounting and positioning wireless access points Strong attention to detail and organizational skills Excellent customer service and communication abilities Reliable transportation and valid driver’s license (mileage reimbursed) Must be able to lift up to 40 lbs and work in commercial kitchens and retail spaces Additional Info: This role requires flexibility in hours and a willingness to be on call During non-installation windows, technician will assist with remote support, menu configurations, and back-end POS setup Tools and materials provided as needed To Apply: Email your resume and a brief paragraph about your experience with POS systems or IT/networking. Highlight any similar experience, or tell us about a time you solved a tricky install or support issue.

We are seeking a Customer Service / I.T. Support employee to support our clients and their computer systems. Work will be performed principally at our retail repair shop and occasionally at customer locations. Field service appointments are conducted at a variety of small business locations throughout Santa Cruz County and may include work at clients’ homes as well. You will be expected to interact with customers and provide general assistance as needed to in-house staff. Your primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include: • Provide support to clients on-site or remotely • Work with Windows operating systems • Troubleshoot, repair, and maintain clients’ computers • Install patches, hotfixes, and updates to OS, antivirus, and security software • Assess systems, identify and recommend solutions. All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include: • Troubleshooting network printers, routers, switches • Familiarity with Mac OS X • Familiarity with server operating systems • Support for basic network connectivity issues – wired and wireless Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Hours are 6-hour shifts, 3-4 days per week, and will include Saturdays from 10AM until 4PM. Weekday flexibility and reliable transportation is a must. Apply online at https://www.friendlycomputing.com/apply-now.html

LOOKING FOR A HIGH END MACHANIC / TECH THAT CAN WORK WITH NO SUPERVISION CAN DO DIAGNOSTIC WORK AND EXECUTE THE JOB HAVE EXPERIENCE IN DIAGNOSTIC EQUIPMENT . WE ARE NOT OPEN TO THE PUBLIC WE ONLY DO DEALER & WARRANTY REPAIR ONLY !!!! THAT MEANS THAT YOU WILL NEVER DEAL WITH THE PUBLIC!!!

IT Coordinator-Full-Time/Onsite We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company's Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers. ROLES & RESPONSIBILITIES · Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office · Managing and maintaining the organization's technological equipment in collaboration with the IT manager and third-party MSP. · Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling. · Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager. · Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely. · Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP. · Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system · Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services. · Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP. · Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP · Participate in webinars for a comprehensive understanding of our Information Systems as needed · Assist the Database Inventory Manager with our multi-lingual catalog: Spanish, Portuguese, Italian, etc. · Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc. · Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules · Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity. · Strong troubleshooting, analytical, and problem-solving skills. · Good interpersonal skills and the ability to work with technical and nontechnical personnel. · Expertise in configuring and managing PCs, Apple iOS and Android devices. · Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint) · Experience with any of the following systems: o POS Systems (Teamwork CHQ) o eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins o Publishing House or other B2B software (Acumen Book) o Cybersecurity platforms (KnowBe4) SKILLS & COMPETENCIES · Attention to detail with high levels of accuracy · Display a high level of initiative and understanding · Excellent communication skills – verbal, listening and written · Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions. · Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information · Knowledge of Spanish & Portuguese is a great asset. PERSONAL CHARACTERISTICS · High degree of integrity and trustworthiness · Display a high degree of respect for self, colleagues, and superiors · Willing to work in a team environment