IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

Part time - 20 hours biweekly | Mornings Provide first-level IT support for both hardware and software issues to staff across various departments. Troubleshoot and resolve technical problems, ensuring minimal disruption to operations. Set up and configure new workstations, laptops, and peripherals for employees. Maintain an inventory of IT equipment and assist with procurement as needed. Manage user accounts, permissions, and access rights within the company's systems. Collaborate with other IT team members on system upgrades, migrations, and implementations. Document technical processes and maintain a knowledge base for common issues and resolutions. Train end-users on new technologies and provide ongoing support. Assist in maintaining cybersecurity measures and best practices for data protection. Support and maintain functional control of the company's enterprise resource planning (ERP) systems. Report system updates, incidents, and improvements to the IT Manager Requirements 2+ years of experience in IT support or a similar role. Strong knowledge of Windows and Mac operating systems, as well as common software applications. Experience with networking concepts and troubleshooting. Ability to communicate technical information clearly and effectively, both verbally and in writing. Strong problem-solving skills and customer service orientation. Familiarity with ERP systems is a plus.

Negotiable Salary

664 Noe St, San Francisco, CA 94114, USA

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

$100,000-120,000

Futurex

Senior Cloud Support Engineer

Bulverde, TX, USA

Position Overview: We are seeking a Senior Cloud Support Engineer to join our dynamic team. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments. The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems. If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you. Key Responsibilities: Technical Troubleshooting and Support: Provide advanced troubleshooting and technical support for customer cloud environments. Analyze and resolve issues involving networking, system configurations, and application integrations. Serve as an escalation point for complex technical issues. Customer Engagement: Collaborate with customers to understand their technical environments and tailor solutions to meet their needs. Guide customers in best practices for deploying and managing cloud-based systems. System Analysis and Documentation: Diagnose performance issues in distributed environments. Document problem resolution processes, technical insights, and knowledge base articles. Collaboration: Work closely with engineering, product, and operations teams to address root causes of recurring issues. Contribute to the design and implementation of support tools and processes. Security Expertise: Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems. Ensure compliance with security standards and protocols. Requirements Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 5+ years of experience in technical support or cloud engineering roles. Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP). Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs. Hands-on experience with Linux/Unix systems. Excellent problem-solving and communication skills. Preferred: Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems. CCNA certification or equivalent networking expertise. Familiarity with IT security frameworks and best practices. Experience with scripting languages (Python, Bash) and automation tools. Benefits Health, dental, vision, life, and short/long-term disability insurance Paid vacation, holidays, and sick leave Competitive compensation and opportunities for advancement Retirement plan with employer contribution match Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals One of San Antonio’s “Best Places to Work” for nine consecutive years This job is at our Bulverde, TX office

Negotiable Salary

IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

664 Noe St, San Francisco, CA 94114, USA

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

$100,000-120,000

Field Tech – Point of Sale | Networking | Menu Programming | On-Call

412 Clapboardtree St, Westwood, MA 02090, USA

We are looking for a hands-on, reliable Field Technician to support our growing portfolio of POS clients across Massachusetts and surrounding areas. You will be responsible for on-site installations, troubleshooting, menu programming, and networking support for restaurant and retail environments. Ideal candidates have prior experience with point of sale systems (preferably SkyTab), are familiar with low-voltage wiring and networking basics, and can work flexible hours—including emergency on-call support when needed and are OK traveling to different sites with a days notice. Responsibilities: Install and configure POS systems, terminals, kitchen display systems, access points, and related peripherals Program and update menus (on-site and remotely) based on client-provided specs Provide remote and on-site troubleshooting for POS software, hardware, and network issues Terminate RJ45 ends and run Cat5e/Cat6 cabling cleanly through commercial spaces Mount and install access points, routers, switches, and network equipment Conduct pre-installation site surveys and post-install quality checks Travel to multiple client locations across MA and occasionally other New England areas Maintain clear communication with team and merchants before, during, and after each deployment Be available for emergency support requests outside normal hours, including evenings and weekends (as needed) Requirements: Minimum 3 years of hands-on experience with POS systems, IT support, or network installation Familiarity with POS products is strongly preferred Proficiency in basic networking concepts: static IPs, DHCP, port forwarding, SSIDs Ability to identify and resolve technical issues independently Skilled in crimping and testing RJ45 Ethernet cables Experience with mounting and positioning wireless access points Strong attention to detail and organizational skills Excellent customer service and communication abilities Reliable transportation and valid driver’s license (mileage reimbursed) Must be able to lift up to 40 lbs and work in commercial kitchens and retail spaces Additional Info: This role requires flexibility in hours and a willingness to be on call During non-installation windows, technician will assist with remote support, menu configurations, and back-end POS setup Tools and materials provided as needed To Apply: Email your resume and a brief paragraph about your experience with POS systems or IT/networking. Highlight any similar experience, or tell us about a time you solved a tricky install or support issue.

Negotiable Salary

IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

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