IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

Description The IT Support Specialist's role is to ensure proper network and computer operations so that staff members can accomplish organizational tasks and agents can use the company’s network to conduct their business.   Given the high level of direct interaction with staff and agents requiring technical support, a strong customer service background is essential for success in this role. In this role, your duties will include network management, training our users in cyber security, manage and configure Microsoft 365 services, manage door access systems, manage the security Software, manage the Voice over IP platform, ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.  Responsibilities ·       Consulting with IT manager and other departments as required. ·       Provide support to all staff members via phone, remote connection or in person. ·       Provide support to all agents to ensure email connectivity, internet and printer access. ·       Visit all offices to provide support as needed. ·       Setup Audio and Video equipment for meetings and in conference rooms. ·       Troubleshoot email delivery issues. ·       Configure, manage and troubleshoot our cloud VOIP system. ·       Manage and configure Microsoft 365 services including SharePoint, Microsoft Teams and OneDrive. ·       Manage and keep up to date our asset management tool. ·       Manage and configure door access systems and cloud base alarm systems. ·       Setup, configure and troubleshoot desktop and laptops running Windows or Mac OS Operating systems. ·       Setup, configure and troubleshoot personal and office printers. ·       Setup emails on email clients and mobile devices ·       Record, track and document solutions for future problems ·       Manage the company's directory service platform. ·       Create and manage users and groups on other web services Including the company's directory. service platform, the antivirus platform, the asset management platform, the MDM platform, the SSO platform, the printer cloud platform, etc. ·       Backup and archive mailboxes and other data as required. ·       Configure, Manage and troubleshoot office networks. ·       Configure and upgrade printer’s cloud software ·       Configure and manage the MDM platform ·       Configure and manage the SSO platform ·       Configure and manage the ticketing system ·       Configure and manage email spam filter platform ·       Deploy training and phishing campaigns using our cyber security training platform. ·       Manage the antivirus platform and ensure all hosts are up to date. ·       Training end-users on hardware functionality and software programs. ·       Monitoring hardware, software, and system performance metrics. ·       Updating computer software, as well as, upgrading hardware and systems. ·       Keeping track of technological advancements and trends in IT. ·       Be available to provide support after hours and on weekends, as needed. ·       Perform other assignments as needed. ·       Asist Help Desk Specialist with daily operations as needed. ·       Perform other assignments as needed Requirements ·       1 year of experience as an IT support specialist. ·       Extensive knowledge of computer hardware, software, and networks. ·       Knowledgeable of Microsoft 365 services. ·       Knowledgeable of Zoom phone systems, Meraki systems, Falcon CrowdStrike platform, Fresh Service platform and Okta admin site ·       Experience in documenting processes and monitoring performance metrics. ·       Extensive application support experience. ·       Ability to conduct research into a wide range of computing issues as required. ·       Ability to absorb and retain information quickly. ·       Ability to present ideas in user-friendly language. ·       Highly self-motivated and directed. ·       Exceptional customer service orientation.     Job Type & Conditions   · Full time · Sitting for extended periods of time. · Driving using your personal vehicle to different offices · Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. · Lifting and transporting of moderately heavy objects, such as computers and peripherals. Benefits -          Medical, Dental, and Vision. -          401k -          A generous PTO and Holiday calendar. -          Start-up office environment. -          Growth potential. -          Training and development Job Type: Full-time MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer; participates in E-Verify and conducts background checks.

If you’ve built your own computer and are the go-to person for family and friends’ tech related questions, have a drive to solve problems and figure out creative solutions by using all of the resources available to you, and know how to communicate effectively with all types of people and work in a professional office environment, then come work with us! If you have the talent we’ll give you the training and experience that will prepare you for work in any technology company, by teaching you the core foundations of system administration, enterprise networking, and software design, development, and support. We also have existing relationships with many local colleges and universities. We offer a flexible work schedule, where you'll need to be available for emergencies and phones calls between 8am - 5pm M-F, and checking emails throughout the day. Once you're up to speed we'll also add you to our on-call rotation for rare outages. We'll work with you to teach you all of the technical skills you'll need, and we have over 200 hours of training videos and documentation and an open-door policy for support and further education. The most important skills you'll need for this job are a hunger for learning, a positive attitude when problems arise, the ability to effectively manage multiple priorities, and the ability to communicate compassionately with users. This position is located in Santa Cruz, Ca, with additional occasional (once a month) remote on-site work in Silicon Valley. We're a small IT consulting firm, providing managed services and support for a wide range of applications, operating systems, end-users, and businesses across the United States. We are a fully-remote organization and pride ourselves on our laid-back, friendly work environment. We work hard to build reliable, highly-available systems so that work tasks remain during work hours, and we have an on-call rotation for the rare cases of catastrophic outages. We monitor and test backups monthly to ensure emergencies can be resolved quickly, and we ensure our systems can be deployed to multiple cloud providers to ensure a provider outage does not result in an emergency. Come build and support interesting projects with us! Requirements: ‣ Reliable transportation (1-2 days a week on-site work in Santa Cruz, occasional work in Silicon Valley) ‣ Ability to lift 50lbs (rarely) ‣ Fluency in verbal and written English ‣ Outstanding customer service skills ‣ Self-motivated ‣ Thirst for knowledge

Are you a tech-savvy problem solver with a passion for excellent customer service? We want YOU! 🌟 Position: 1099 Contract Satellite Installer Location: Nationwide - Work anywhere in the USA What You’ll Do: 🌐 Install satellite internet systems at customer locations 🛰️ Mount satellite dishes on roofs or other suitable spots 🔧 Run cables and connect equipment for perfect signal reception 📡 Configure and program satellite receivers 🛠️ Test and troubleshoot to ensure everything’s working smoothly 💬 Provide top-notch customer service and answer questions 📚 Educate customers on using their new satellite systems What You Need: 💡 Strong knowledge of telecom systems and equipment 🔌 Experience with fiber splicing and low voltage cabling 🛠️ Skilled with hand tools and network installation (Cisco routers a plus!) 🧩 Excellent problem-solving skills 🗣️ Great communication abilities 🤝 Ability to work independently or as part of a team 🛠️ Previous experience as a service technician is a bonus Perks: 💵 Competitive pay per completed installation 🆓 All necessary training provided 🚀 Opportunities for career growth in a dynamic industry Ready to elevate connectivity across the nation? Apply now and become a part of our stellar team! 🌟 Go here to apply: starlinkinstallationpros [dotcom] /installers Requirements Ladder capable of 3 stories Tools for facilitating a starlink install Ability to climb on roofs Carry your own liability insurance Be authorized to work in the United States Benefits 1099 contract work. No taxes taken out. You keep 100% of what you make. You run your own small business and take advantage of all the benefits that come with that.

We are seeking a Customer Service / I.T. Support employee to support our clients and their computer systems. Work will be performed principally at our retail repair shop and occasionally at customer locations. Field service appointments are conducted at a variety of small business locations throughout Santa Cruz County and may include work at clients’ homes as well. You will be expected to interact with customers and provide general assistance as needed to in-house staff. Your primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include: • Provide support to clients on-site or remotely • Work with Windows operating systems • Troubleshoot, repair, and maintain clients’ computers • Install patches, hotfixes, and updates to OS, antivirus, and security software • Assess systems, identify and recommend solutions. All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include: • Troubleshooting network printers, routers, switches • Familiarity with Mac OS X • Familiarity with server operating systems • Support for basic network connectivity issues – wired and wireless Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Hours are 6-hour shifts, 3-4 days per week, and will include Saturdays from 10AM until 4PM. Weekday flexibility and reliable transportation is a must. Apply online at https://www.friendlycomputing.com/apply-now.html

Join Our Dynamic IT and Graphics Team! This job is located in University Park Florida zip code 34201 region (Sarasota/Bradenton) We are currently looking for a talented AI Integration Specialist to assume a crucial role in our fast-paced IT environment. As a valuable connection between our front-end team and core infrastructure developers, you will be at the forefront of integrating multitasking AI agents and utilizing prompt engineering to further enhance our technological capabilities. Key Responsibilities: Design and implement autonomous AI agents to optimize our operational infrastructure. Collaborate with our development team to deploy AI tools that automate and innovate design processes. Work alongside IT infrastructure developers to ensure seamless integration of AI technologies with existing systems. Stay abreast of the latest advancements in AI and machine learning to drive continuous innovation within the department. Provide AI-related insights and guidance to cross-functional teams to support the strategic goals of the organization. How to Apply: Ready to push the boundaries of software development and make a significant impact? We're eager to hear from you. Please send your resume, and a link to your portfolio or GitHub profile showcasing your work. Requirements Proven experience in developing and deploying AI and machine learning solutions, particularly in the context of infrastructure optimization and process automation. Proficiency in Python programming and experience with popular AI and ML libraries such as TensorFlow, PyTorch, and the Transformers library by Hugging Face. Strong understanding of natural language processing (NLP) concepts and techniques, including tokenization, embedding, language models, and transformer architectures. Skilled in training and fine-tuning language models on specific datasets to customize chat agent responses. Experience with data preprocessing and cleaning techniques to improve model training and inference performance. Familiarity with RESTful APIs for integrating software components and connecting agents with management interfaces or external data sources. Knowledge of webhooks and real-time communication protocols like WebSocket for enabling live updates and notifications within the management interface. Proficiency in version control tools like Git for code management and collaboration. Experience with containerization technologies like Docker for deploying and scaling chat agents across different environments. Familiarity with cloud platforms such as AWS, Google Cloud, or Azure, particularly in the context of AI and machine learning model deployment. Strong collaboration and communication skills, with the ability to work effectively in cross-functional teams. Passion for staying updated with the latest advancements in AI and machine learning to drive continuous innovation. Excellent problem-solving skills and the ability to provide AI-related insights and guidance to support the organization's strategic goals. Portfolio and Projects: Please include a link to your portfolio or GitHub profile showcasing relevant AI and NLP projects, particularly those focused on infrastructure optimization and process automation. Highlight any open-source contributions or research papers related to AI and machine learning. Benefits We offer highly competitive compensation and opportunity for growth. If you are passionate about AI and its potential, apply today to help us shape the future of our technological landscape!

MSP L3 Remote Desktop Support Technician Location: 100% Remote Direct Hire / FTE 3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician Salary: $75k per year Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate Effective resolution of escalation tickets - Root Cause Analysis Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components. Good Knowledge of RMM tools - Datto and Huntress Familiar with ConnectWise, RMM Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred Strong documentation skills and providing exceptional service to clients If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you. Best, All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.