MSP L3 Remote Desktop Support Technician (SF bay area: city of san francisco)

Our company, a leading provider of payment processing solutions for local businesses, is seeking a motivated and enthusiastic IT Support Specialist to join our growing team. This is an excellent entry-level position for someone with a strong foundation in IT who is eager to learn the ins and outs of the payment processing industry. Pay Range: $18/hr+ (DOE) With opportunities for growth once you prove yourself. Your Role: In this role, you will be the first point of contact for our valued merchants, providing them with top-notch technical support and ensuring their payment systems are running smoothly. Your responsibilities will include: Troubleshooting and resolving a variety of technical issues related to point-of-sale (POS) systems, online payment gateways, and payment terminals. Assisting merchants with hardware and software installation and configuration. Responding to merchant inquiries via phone and email with a professional and courteous demeanor. Documenting, tracking, and managing support tickets to ensure timely resolution. Guiding merchants through solutions for transaction failures, connectivity issues, and other payment-related problems. Escalating complex issues to senior technical staff when necessary. What We're Looking For: A solid understanding of and confidence with computer systems, networks, and various operating systems. Excellent problem-solving and troubleshooting skills. Exceptional phone etiquette and strong communication skills are a must. A valid driver's license and reliable vehicle are required for occasional on-site client visits (gas will be compensated). A patient and professional demeanor with a customer-focused attitude. The ability to work independently and as part of a team. Experience with basic web programming (HTML, CSS, JS) is a plus Why Join Us? This is more than just a job; it's a chance to join a tight-knit team and build a career in the rapidly evolving fintech sector. You will gain invaluable hands-on experience with the latest payment technologies and have the unique opportunity to interact with and support local business owners in our community. We offer: A foot in the door to the payments industry: Learn about payment security, compliance standards like PCI-DSS, and the technologies that power modern commerce. Opportunities for growth: We are committed to the professional development of our team members. A dynamic work environment: You'll never be bored in the fast-paced world of payments. Negotiable on-call schedule with overtime pay On the job training, we are ready to support you through a difficult learning curve Opportunity to help shape design and shape company workflows If you are a motivated individual with a can-do attitude and a desire to learn, we encourage you to apply. Please submit your resume and a brief cover letter outlining your interest in the position.

The Workday Cutover Lead will have a proven track record of implementing cloud SaaS ERP projects for large, complex initiatives. The Cutover Lead will lead a large, cross-functional project team and provide an organizational view of project/program dependencies, stakeholder, and risk impacts. The lead will have effective communication skills, organizational awareness, and ability to manage critical dependencies and impacts. Local candidates strongly preferred . Out of state candidates will be accepted for a 100% remote work schedule.  What You Need for this Position • Technical Project Management experience • Operations Management • Change Management • Release Management • Project Management Tools Primary Duties and Responsibilities • Lead and manage the NextGen Workday cutover planning and execution activities. • Collaborate with Program Teams, Technical teams, and implementer resources to build out a detailed project cutover schedule to include tasks for     all areas (technical (reports, integration, security) and functional (HCM, Payroll, Finance and Procurement) and OCM ( Communications, Change     Mgmt, Training). • Field questions and escalations regarding cutover activities and work with the cutover team to close open items. • Manage cutover tasks, risks, issues, and project timelines to assure progress towards cutover completion • Work with the appropriate system owners, business and technical subject-matter-experts, and workstreams to assure cutover and system                  remediation processes, deliverables, and milestones are developed and completed. • Provide comprehensive reporting of cutover activities, challenges and risks. In coordination wit project team develop risk mitigation approaches to    ensure on time go live • Prepare and deliver metric reporting demonstrating progress against planned activities • Escalate items that would impact go live date • Lead and participate in the cutover planning, cutover plan review, capture of cutover activity timeframes/durations, mock cutover, and cutover            execution activities. Essential Skills  •  Prior experience as a Workday implementation program manager (must have managed multiple Workday components)  •  Bachelor’s degree or equivalent •  0 years of IT experience •  5 years of Workday SaaS ERP experience  •  10 years of prior project management experience •  Excellent written and oral communication skills  •  Prior experience with state or other public sector clients •  Excellent organizational skills and a leader in the change process •  Ability to collaborate and drive execution at all levels within a business area •  Ability to communicate in written and verbal formats to various situations and audiences •  Expertise in documentation, presentation tools, and project management tools •  Excellent skills in critical thinking and analysis •  Ability to establish strong working relationships across IT, business lines and external stakeholders •  Group facilitation skills, negotiation and ability to influence and drive decisions •  Possess understanding of cloud infrastructure architecture and able to clearly guide and articulate needs to successfully onboard and manage         new organization

IT Support Technician I Skyline IT Services, based in San Diego, CA, has been delivering a full range of Information Technology solutions to small and mid-sized businesses nationwide since 1999. Our services include IT consulting, managed IT services, helpdesk support, and comprehensive IT assistance. While we are fully staffed, we continue to grow and take pride in our strong company culture—one that prioritizes employee development and promotes a healthy work-life balance. Our firm offers competitive wages plus bonuses, educational incentives, health and dental insurance, PTO, and a very enjoyable, friendly work environment. We are currently looking for an Entry Level IT Support Technician to work from our downtown San Diego office as an addition to our growing IT service team. Ideal candidate will have no less than 1 year of desktop support and a solid foundation and experience troubleshooting and maintaining personal computers. Candidate must be familiar with Microsoft platforms and applications, Apple OS, and have a working knowledge of common PC and network hardware. Candidate needs to be a “people person” and able to communicate with business owners and non-technical users. Candidate must also be detail oriented. Entry Level Technician is responsible for: - Queue management, field and assign incoming service request - Troubleshoot common PC hardware issues - Assist procurement department in creating quotes for equipment - Assemble computers using components and loading software - Work in team environment and be able to take direction - Provide remote help desk support to our clients - Record and track all customer requests and interactions in CRMS - Diagnose and collect relevant data for troubleshooting - Document solutions / maintain documentation Requirements: A+ or Network+ Certification Driver’s license Reliable transportation

We are seeking a strategic and execution-focused Product Manager to lead the development and optimization of patient support service offerings for pharmaceutical and biotech clients. These programs may include field-based nurse support, reimbursement assistance, specialty pharmacy coordination, patient education initiatives, digital patient engagement tools (apps, portals, etc.), and support systems.   You will be responsible for improving patient access, adherence, and satisfaction, while aligning with brand strategy and regulatory requirements. This includes defining program requirements, collaborating with operations and clinical teams, and ensuring measurable outcomes for both patients and clients. Product Strategy & Roadmap Define and execute the product roadmap for PSP-related features and services. Align product initiatives with client needs, regulatory requirements, and market trends in patient engagement and access. Customer & Market Insight Partner with commercial teams and clients to understand PSP workflows, pain points, and success metrics. Conduct competitive analysis and market research to inform product positioning and differentiation. Cross-Functional Collaboration Work closely with engineering, design, data science, and compliance teams to deliver scalable, secure, and user-friendly solutions. Collaborate with legal and regulatory experts to ensure product features meet HIPAA, GDPR, and industry-specific compliance standards. Lifecycle Management Own the end-to-end product lifecycle from ideation through launch and optimization. Monitor product performance, user adoption, and client satisfaction to inform continuous improvement. Client Engagement Support client onboarding and implementation by translating business needs into product configurations and enhancements. Serve as a product SME in client meetings, workshops, and advisory boards. Product Development Support Proven experience working in Agile/Scrum environments, with a strong grasp of sprint planning, backlog grooming, and iterative delivery. Skilled in writing clear, actionable user stories and acceptance criteria that translate complex business needs into technical requirements. Experience using product management tools such as Jira, Confluence, Aha!, or Product board to manage roadmaps, backlogs, and stakeholder communication. Performs other related duties as assigned by management. Requirements Bachelor’s degree in life sciences, business, data analytics, or related field. 5+ years of product management experience in B2B SaaS or tech-enabled service. Experience in life sciences, healthcare, or patient services preferred. Familiarity with PSP workflows including hub services, copay programs, prior authorization, and nurse support. Strong understanding of data privacy, compliance, and interoperability standards (e.g., HIPAA, HL7, FHIR). Excellent communication, stakeholder management, and analytical skills. Bachelor’s degree in life sciences, business, or related field; advanced degree a plus.     COMPETENCIES: Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

We are seeking a knowledgeable and personable Technical Lighting Support & Customer Service Specialist to join our growing team. The ideal candidate will possess at least two years of hands-on, technical experience in the commercial and architectural lighting industry and resolve customer issues in a thoughtful, solution-oriented manner. Key Responsibilities: • Troubleshoot and resolve technical lighting issues for customers and internal teams via phone, video call, and email. • Provide expert guidance on product compatibility, installation, and functionality. • Collaborate with sales and operations teams to support complex lighting projects • Respond promptly and professionally to customer inquiries, both technical and service-related. • Assist in de-escalating and resolving customer complaints with empathy and efficiency. • Ability to interpret and communicate changes to quotes, submittals, and bill of materials. • Review large/complex orders for accuracy and quality assurance. • Support product support team with updating and correcting technical specifications. • Serve as liaison between customer service team and sales agents. • Maintain accurate records of service requests and technical resolutions. • Contribute to improving technical documentation and internal support processes. Qualifications: • 5+ years of technical experience preferred in the indoor and outdoor commercial or architectural lighting industry and strong knowledge of LED lighting (Static White, Color Tuning & RGBW) and control systems (IoT, Bluetooth Mesh, WiFi, RF, DMX, etc.). At least 2 years of technical experience is required. • Bachelor’s or Associate’s Degree in architecture, interior design, electrical engineering, business administration, communications, or related field preferred. High school diploma or equivalent required. • Highly proficient in lighting design concepts and specifications, with the ability to read and interpret lighting plans, layouts, and spec sheets. • Proficiency with CRM such as Odoo, Salesforce, SAP, NetSuite, etc. and ticketing systems such as Zendesk, Freshdesk, etc. • Excellent communication skills with a customer-first mindset. • Proven ability to remain calm and effective when handling challenging customer situations • Comfortable working independently and collaboratively in a fast-paced environment. • Experience with governmental agencies/contracting processes helpful. • Working knowledge of collaborative communication tools including Slack. • Lighting Certified (NCQLP) or LEED or WELL building knowledge is a plus. We Offer: • Competitive salary with a range for the position is $50,000 - $75,000. Final compensation will be determined based on experience, education, location, and internal equity. In addition to base pay, this position may be eligible for bonuses or other forms of compensation. • A collaborative, supportive team environment • Opportunities for growth in a rapidly evolving industry • Health, dental, and vision insurance • 401(k) matching • Paid time off and holidays • Remote work flexibility If you’re a detail-oriented problem solver with a passion for great customer service and an interest in lighting and design, we’d love to hear from you. Apply today and partner with Alcon Lighting to deliver high-performance, energy efficient, U.S. sourced and produced architectural LED lighting to extraordinary spaces. To Apply: Please submit your resume and include a short paragraph explaining why you believe you’re a good fit for this position. Applications without both will not be considered.

SciTec has been awarded multiple government contracts and is growing our creative Team! SciTec, Inc. is a dynamic small business with the mission to deliver advanced sensor data processing technologies and scientific instrumentation capabilities in support of National Security and Defense. We support customers throughout the Department of Defense and U.S. Government in building innovative new tools to deliver unique world-class data exploitation capabilities. Important Notice: SciTec exclusively works on U.S. government contracts that require U.S. citizenship for all employees. SciTec cannot sponsor or assume sponsorship of employee work visas of any type. Further, U.S. citizenship is a requirement to obtain and keep a security clearance. Applicants that do not meet these requirements will not be considered. SciTec has an immediate opportunity for a talented RedHat Openshift Engineer to join our team in Boulder, CO. Successful applicants will bring deep experience with designing, deploying, and managing RedHat Openshift deployments in on-prem, hybrid, and cloud environments, a strong collaborative spirit, experience successfully mentoring junior team members, superior problem solving skills, and a clear focus on supporting customer needs. Responsibilities Design and implement RedHat Openshift deployments to meet customer requirements Automate deployments form the infrastructure level to the platform level Configure and install software, servers, routers and other network devices Resolve issues tiers of support have escalated by troubleshooting deployed, cloud, and local deployments Mentor team members on technical issues Communicate with users to design and field optimal solutions Maintain complete technical documentation Other duties as assigned Requirements At least two years of professional experience building and maintaining Kubernetes environments with Redhat Openshift Container Platform version 4+ At least three years of professional experience using Linux operating systems Strong understanding of Ansible playbooks Strong understanding of Infrastructure as Code (IaC) solutions The ability to obtain and maintain a DoD security clearance Ability to obtain and maintain a DoD security clearance Detail oriented Good verbal and written communication skills Candidates meeting the following criteria will be preferred: Strong development experience using Docker, docker-compose, and/or Kubernetes Experience deploying and maintaining CI/CD solutions for DevSecOps such as gitlab-ci and Jenkins Experience developing ansible playbooks for process automation Experience hardening Redhat Enterprise Linux Systems using DISA SCAP and STIGViewer A Bachelor's degree in computer science, engineering, information technology or related field or equivalent experience Experience with VMWare compute, storage, and network configurations Dell server, switch and SAN configuration and maintenance experience Ability to script with bash, python, or perl An active DoD security clearance *Resumes, Cover Letters, and Applications which are generated by AI will not be considered for employment. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Benefits SciTec offers a highly competitive salary and benefits package, including: Employee Stock Ownership Plan (ESOP) 3% Fully Vested Company 401K Contribution (no employee contribution required) 100% company paid HSA Medical insurance, with a choice of 2 buy-up options 80% company paid Dental insurance 100% company paid Vision insurance 100% company paid Life insurance 100% company paid Long-term Disability insurance Short-term Disability insurance Annual Profit-Sharing Plan Discretionary Performance Bonus Paid Parental Leave Generous Paid Time Off, including Holiday, Vacation, and Sick Pay Flexible Work Hours The pay range for this position is $93,000- $143,000 / year. SciTec considers several factors when extending an offer of employment, including but not limited to the role and associated responsibilities, a candidate's work experience, education/training, and key skills. This is not a guarantee of compensation. #nd123 SciTec is proud to be an Equal Opportunity employer. VET/Disabled.