Front Desk Associate (Issaquah)

Position Summary The Front Desk Associate is the first point of contact for families visiting Nick’s Magnificent. This role provides a warm, welcoming experience to guests while efficiently handling check-ins, ticketing, party reservations, and retail or café transactions. The ideal candidate is energetic, detail-oriented, and passionate about delivering outstanding customer service in a fast-paced, family-friendly environment. Key Responsibilities: Greet every guest with a friendly, professional demeanor and ensure an exceptional first impression Handle check-in/check-out, wristband issuance, and waiver confirmations for children and adults Answer phone calls, emails, and in-person inquiries about admission, memberships, events, and birthday party packages Process ticket sales, membership purchases, gift cards, and merchandise transactions using the POS system Maintain front desk cleanliness, organize marketing materials, and ensure safety protocols are followed Coordinate with party hosts and kitchen staff to ensure smooth transitions between party bookings Resolve guest concerns promptly and escalate issues when necessary Assist with opening/closing duties and daily till counts Qualifications: Previous customer service or front desk experience preferred (hospitality, recreation, retail, or childcare environment a plus) Strong communication and problem-solving skills Ability to multitask and stay calm under pressure Comfortable using computers, POS systems, and basic office equipment Must be able to work nights and weekends: Sunday–Thursday shifts ending as late as 8:00 PM Friday–Saturday shifts ending as late as 9:30 PM Must possess or be able to obtain a valid Washington State Food Handler’s Card Must possess or be able to obtain a Washington State MAST (Mandatory Alcohol Server Training) Permit Reliable, punctual, and able to work holidays as needed Physical Requirements Ability to stand for extended periods Light lifting (up to 25 lbs.) for stocking and event setup Compensation & Benefits $20–$27 per hour, depending on experience Staff discounts on food, beverages, and merchandise Insurance available after 90 days of employment Profit sharing as part of the compensation package Opportunity for advancement within a growing company