IT Tech (Tampa)

This is not a remote job. We do not accept applications through this website. Please visit our website for online application, job description and more details about benefits. https://www.coastccu.org/community/careers/ This is an Exempt position. Job Summary Under minimal supervision serves as operating lead for network systems and network communications. Designs, installs, and manages networking and communication solutions. Proactively locates and corrects potential areas of trouble. Configures and manages Cisco ASA and Palo Alto firewalls, SD-WAN architecture and routing, IDS/IPS, and network security systems. Assists the team in ensuring member services are operational 24x7 and supports organization strategic goals and objectives. Essential Functions • Architects, designs, implements, and supports credit union network infrastructure including switches, routers, firewalls, IDS/IPS, SD-WAN, wireless, telephony, vendor circuits, and other communication systems. • Architects, designs, implements, and supports credit union network to ensure high availability of systems including Citrix, Microsoft Windows Server, Email, Virtual Servers (HyperV), Web Filtering, and Database Systems. Designs and implements solutions which operate efficiently, generate a minimum of support calls, and result in few or no emergency actions after deployment. • Architects and directs the implementation of remote service solutions including cloud-based D/R systems, cellular backups, VPNs, remote access for staff, vendor communication, Internet, and site-to-site connections. Provides escalated support for the Systems Administrator as needed. • Implements security networking topologies and features such as VLAN separation, access lists, IPSEC VPN tunnels, AAA authentication, and network load balancing. • Documents and educates Information Systems and Information Security staff on network system operation and support. Maintains detailed documentation of network data flow diagrams, network topologies, and procedures to assist with exams, audits, and network operations and support. • As needed, assists the I.S. team with support issues and escalated problems. • Serves as an escalation resource for the Service Desk, Information Security team, and System Administrators. • Proactively identifies areas needing improvements in disaster recovery / business continuity and implements changes as directed. • Analyzes network performance and recommends improvements in communications and security, and implements as needed. • Supports the Information Security and System Administration teams in continuous security improvement and vulnerability management. • Ensures all new information systems conform to security policy and utilize security best practices. • Monitors and stays current on technical developments in the networking, Internet, communication, and telephony software space. Regularly identifies and recommends new technologies appropriate for the credit union. • Audits network and communication systems and software for license compliance, security readiness, and vulnerability concerns as directed by management. • Identifies cost savings and efficiency improvement opportunities and presents recommendations to management. • Attends out-of-area training and seminars (requiring overnight stays) as appropriate. • Able to work flexible hours, including nights, weekends, and holidays as assigned. • Performs other duties as assigned. Required Knowledge, Skills, and Abilities • Extensive knowledge of key networking protocols including TCP/IP and UDP, and routing protocols such as BGP and OSPF. • Extensive knowledge of Cisco ASA and Palo Alto firewalls and routing. • Extensive knowledge of SD-WAN and VLAN environments. • Understands and accurately responds to complex verbal and written communications with clear and accurate verbal and written responses. • Communicates and works effectively and collaboratively with other teams across all levels of the credit union. Explains technology clearly. • Operates, maintains and troubleshoots a variety of security hardware and software. • Reads and comprehends technology and security manuals, instructions, correspondence, and online documentation in support of current and new technology. • Creates and edits technical documentation, providing clearly understandable and grammatically accurate information for employees. Reviews existing documentation to ensure accuracy and ensure it is understandable by non-IS employees. • Exercises mathematical and conceptual abilities in the development of cost/benefits analysis and other projects requiring abstract reasoning and judgment. • Demonstrates a willingness and enthusiasm for learning and self-development. Education and Experience • Requires a four-year college degree in Computer Science, Computer or Systems Engineering, Information Systems, or similar computer field, or equivalent experience. • Requires at least one Palo Alto Networks Specialist certification. • Requires knowledge and demonstrated experience in Networking Systems, such as Cisco, Palo Alto Networks, Fiber/MPLS/T1, VPN systems, Firewall Administration, Routers, Switches, and SD-WAN. • Minimum of 5 years experience architecting, designing, and implementing network solutions such as Cisco switches and routers, VPNs, Cisco ASA and Palo Alto firewalls, IDS/IPS, and SD-WAN. • Experience with complex Windows environments including Windows Server, Windows Domains, multi-segment LANs, distributed server environments, and virtual servers, is desirable. • Minimum of 10 years total experience implementing, upgrading, and maintaining network and computer systems in a high-availability environment. • Financial services experience is desirable. Additional Requirements • Incumbent must be bondable. Physical Requirements This is a moderately sedentary office classification although standing and walking between work areas is required. Individual(s) in this class must possess the mobility to work in a standard office setting and use standard office equipment, including a computer; visual acuity to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator at a reasonable speed, and to operate standard office equipment. Person(s) in this classification occasionally bends, stoops, kneels, reaches, climbs, and walks; and pushes and pulls drawers open and closed to retrieve and file information. Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds regularly, and up to 50 pounds occasionally. Works in an office environment with moderate noise levels.

Job Summary: This role is on-site and responsible for supporting the organization’s computer systems, hardware and software and helping end users with technical issues submitted through the help desk. Duties and responsibilities: • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, phones, and other equipment (e.g., printers) and systems. . Install and configure Digital Watchdog security systems • Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC’s. • Diagnose, tracks, resolves, and documents problems and resolutions. • Onboards new employees, issues equipment, and assists with workstation set-ups. Provisions system access and sets permission for employees based on department and position. • Supports end user training related to spam filtering. • Offboards employees; retrieves equipment, removes licenses and access from IT systems and business applications upon separation. • Uses internal and external knowledge bases and resources to research issues independently, escalate issues outside the technician’s level of knowledge and experience (including most server and networking issues, as appropriate) • Advises, trains, and assists users on how best to utilize systems. • Coordinates with outside IT consultants regarding systems and issues needing resolution. Qualifications: . Knowledge of Digital Watchdog security systems • Knowledge of iOS, Apple iPads, Square software and POS networks. • Knowledge of Windows 10/11 systems, Microsoft 365, email, and printers. • Ability to provide quality customer service and teamwork while managing multiple tasks and projects under competing deadlines. • Strong senses of discretion, urgency and confidentiality. • Knowledge of iOS, Apple iPads, Square software and POS networks. • Ability to monitor and edit website, as needed. • A knowledge of security systems, with substantial number of IP cameras and related network is a plus. • May be required to assist in the evening and/or weekends and travel occasionally. Will be required to work overtime hours at 4th of July and New Year’s Eve.

HotBed Technologies, Inc. is currently in search of experienced AV Engineers, data/voice cabling Installers, Project Managers, Purchasing reps, Pre-Sales engineers, Account Managers and installation subcontractors for our projects in the Northern VA, MD and the DC area. Installer positions available for working either as a full-time employees or by the hour, during normal working hours for ongoing projects we are involved in. AV Engineers should have hands on experience running AV cable, terminating connectors, mounting TV's and Projectors, installing speakers, mics, amps, mixers, control systems, programming, etc.. LV Installers: Experience with cabling projects for Cat6, fiber, coax cable required. Experience running and terminating Cat6 cable a requirement. Experience with punching down patch panels, jacks and testing also required. Should be able to operate a Hilti Gun for j-hooks and bundle consolidation and use a Fluke Tester. Fiber experience a plus. Full-time Installer positions will involve work during normal hours and at times after hours and on weekends. Must have your own basic tools and transportation. PT Installer weekly workload could be 20 to 40 hours to start with the goal of making this a full-time position over time. (Subcontracting companies also considered) PM's / Quoting: Experience overseeing crews that will be pulling cables, punching down patch panels, terminating jacks and Fluke testing is required. Experience ordering cable and equipment for these projects from distributors is also required. The ability to use MS Excel and MS Word for quote preparation is required. Ability to put together cabling as-builts and marked floorplans for quotes is also required. This supervisory position is a hands-on role for full-time employment. Sales - Seeking experienced account managers that have been selling AV, LV Cabling, Datacenter solutions, circuits, managed services, IT, and/or Hosted Voice, to commercial accounts. Pre-Sales Engineers should have experience conducting sales calls, designing AV and LV Systems, creating proposals in Excel, creating system diagrams is a plus, but not required. All: Experience with CCTV and Access Control Systems a plus. We are also in search of Account Managers with sales experience in the Commercial Low Voltage and Audio Visual space. Our office is in McLean, VA with 99% of the work in the DC metro area. If you are interested, please email info@hotbedtech.com with your required salary or hourly rate, resume and availability. Please see our website at www.hotbedtech.com for more information on our company.

Hiring Satellite Techs of all skill levels. Entire state of Maine No Experience? WE WILL TRAIN YOU. Have experience?? Great!! We would like to talk to you!! Pre-Employment screening will be required. Please Call, 945-223-8949 Monday- Friday 8:30 a.m.- 4:30 p.m. Must have Truck, Van or SUV, Tools and a Ladder. Relatable Experience: Satellite Installs- Preferable DirecTV or Viasat- If not that is fine also Cable Wiring customer service electrical skills satellite repair Networking, Set Up and Repair, you will also gain exp working with hand tools, power tools etc. Successful Candidates or trainees will possess the following skills and attributes: Self-Motivated Have the ability to work alone as well as in a team effort A strong work ethic Attention to detail Quick learner good troubleshooting skills Be able to retain knowledge Excellent customer service skills. A desire to put in a full day's work using both skill and efficiency Honesty, Integrity and Safety Responsibilities Include: Performing Installations from start to finish of DirecTV systems, troubleshooting, simple problem-solving skills and proper documentation of all paperwork. Good customer service skills and a willingness to exceed expectations could eventually lead into more professional opportunities.

NOW HIRING Satellite Techs and Providing training to Non Experienced Techs! ENTIRE STATE OF MAINE!!! No Experience? We Will train as well Pre-employment screening required. Please Call, 945-223-8949 Monday- Friday 8:30 a.m.- 4:30 p.m. or to apply. Must have Truck, Van or SUV, Tools and a Ladder. Relatable Experience: Satellite Installs- Preferable DirecTV or Viasat- If not that is fine also Cable Wiring customer service electrical skills satellite repair Networking, Set Up and Repair, you will also gain exp working with hand tools, power tools etc. Successful Candidates or trainees will possess the following skills and attributes: Self-Motivated Have the ability to work alone as well as in a team effort A strong work ethic Attention to detail Quick learner good troubleshooting skills Be able to retain knowledge Excellent customer service skills. A desire to put in a full day's work using both skill and efficiency Honesty, Integrity and Safety Responsibilities Include: Performing Installations from start to finish of DirecTV systems, troubleshooting, simple problem-solving skills and proper documentation of all paperwork. Good customer service skills and a willingness to exceed expectations could eventually lead into more professional opportunities.

NOW HIRING Satellite Techs and Providing training to Non Experienced Techs! ENTIRE STATE OF MAINE!!! No Experience? We Will train as well Pre-employment screening required. Please Call, 945-223-8949 Monday- Friday 8:30 a.m.- 4:30 p.m. or to apply. Must have Truck, Van or SUV, Tools and a Ladder. Relatable Experience: Satellite Installs- Preferable DirecTV or Viasat- If not that is fine also Cable Wiring customer service electrical skills satellite repair Networking, Set Up and Repair, you will also gain exp working with hand tools, power tools etc. Successful Candidates or trainees will possess the following skills and attributes: Self-Motivated Have the ability to work alone as well as in a team effort A strong work ethic Attention to detail Quick learner good troubleshooting skills Be able to retain knowledge Excellent customer service skills. A desire to put in a full day's work using both skill and efficiency Honesty, Integrity and Safety Responsibilities Include: Performing Installations from start to finish of DirecTV systems, troubleshooting, simple problem-solving skills and proper documentation of all paperwork. Good customer service skills and a willingness to exceed expectations could eventually lead into more professional opportunities.