QA Analyst (Release Management) - Washington, DC - Rate Open

LINK TO JOB POSTING DOC: https://docs.google.com/document/d/e/2PACX-1vQ2eHIedyLv8bdqmUhvMZsKTb3L-xmmdMtxrG8yd28yhQSX29Q5QA3IbN5befY-zpqFu3rGsq22VIiy/pub -------------------------------------------------------------- CENTRAL OHIO SERVICE & SYSTEMS SPECIALIST – JOB DESCRIPTION POSITION OVERVIEW: We are seeking a highly motivated and experienced Central Ohio Service & Strategy Specialist to serve as BOTH the strategic/organizational leader and on-site project/service leader for the Central Ohio region. This role is the primary standard-bearer for both strategy and on-site delivery, combining leadership responsibilities with hands-on execution. The position requires extensive experience in both leadership/strategy and operational/technical domains. KEY FOCUS AREAS: Develop and execute strategy for client service and internal process improvement Lead and execute projects from scoping to completion Oversee and deliver on-site technology and client-facing service Organize meetings, set agendas, and follow up on action items Design, document, and implement systems and processes Manage internal and external communications, escalations, and planning NECESSARY SOFTWARE KNOWLEDGE: Ticketing & IT Service Management (ConnectWise, ServiceNow, SuperOps, etc.) Documentation & Collaboration (Confluence, SharePoint, Google Workspace, Office 365) Remote Support (TeamViewer, LogMeIn, AnyDesk, Microsoft RDP) Cybersecurity Tools, endpoint protection, MFA, CMMC 2.0 practices a plus Networking & Monitoring (PRTG, SolarWinds, Ubiquiti, Meraki) CRM & Communication (Salesforce, HubSpot, Slack, Teams, Zoom) LOCATION REQUIREMENT: Must be located in Central Ohio Regular on-site client visits throughout Central Ohio; home-based role with travel CORE RESPONSIBILITIES: Design, implement, and maintain operational systems and standardized workflows Develop and document business processes; create process automation where applicable Establish and track metrics/KPIs; lead process improvement (Kaizen, ‘5 Whys’, PSDA, etc.) Initiate regular client updates; create communication schedules and alerts Organize, lead, document, and follow up on meetings and action items Collaborate on escalations; ensure thorough documentation and process follow-through Own project deliverables and tracking from start to finish Provide hands-on technical support during on-site visits (network cabling, equipment moves up to 50+ lbs, etc.) REQUIRED QUALIFICATIONS: Must be based in Central Ohio 5+ years in both leadership/strategy AND operational/technical roles (not entry level) Demonstrated abilities in strategic planning, team leadership, and hands-on delivery Strong understanding of IT systems and business processes Excellent written and verbal communication Able to manage multiple projects, work independently and directly with clients DESIRED QUALIFICATIONS: Experience with process improvement methodologies and project management Technical certifications relevant to IT service delivery Familiarity with automation tools, AI, and operational challenges KEY SUCCESS INDICATORS: Operational systems implemented and maintained successfully Consistent proactive, effective communication Clear meeting outcomes and documentation Reliable completion of projects within timelines High client satisfaction and process ownership OUR COMPANY CULTURE: We lead with kindness, act with honesty, and are committed to always giving our best. Our team thrives on curiosity, creative solutions, and a constant drive to improve – for our clients and each other. COMPENSATION & BENEFITS: $27–$40/hr, part-time (approx. 20-30 hrs/week, 9 a.m. to noon core hours, flexibility required) Full medical, vision, dental 401(k) with 4% company contribution Mileage reimbursement at $0.30/mile for on-site work Growth opportunity in a dynamic, supportive environment HOW TO APPLY: Click link at top to see application info.

Aravo was founded to bring order to the complex, chaotic world of enterprise Third Party Risk Management. We deliver the market-leading enterprise SaaS solution for managing third-party risk and compliance, helping Global 2000 companies protect their brand, build customer trust, and drive principled performance. Our notable and growing customer base includes the biggest and most respected brands in the world including Google, Microsoft, Salesforce, Deloitte, Ford, GE, Pfizer, State Farm, Fidelity, British Petroleum, Nike, P&G, Unilever, eBay, Ericsson, Intuit and many others. Working for Aravo is working with purpose. Our team takes pride in delivering excellent products that really make a difference and we enjoy providing exceptional service to our clients. We’re intelligent, collaborative and solutions driven. We know what we do helps serve a greater purpose by providing solutions that help eradicate corruption and social injustice from the world’s supply chains and third-party networks. We feel really good about that. The Role: The Senior Consultant will join our Professional Services team to assist in implementation and services projects for Aravo customers. You will be responsible for the technical implementation delivery of third party risk management systems for enterprise clients, which involves configuring the Aravo platform, creating training documentation, and testing software. Strong communication is critical for this role, as you will need to communicate client enhancement and support requests to the product team and advocate for timely updates. Main Responsibilities: Conduct and lead portions of the implementation delivery both internally and with the customer directly Work as a team member on all aspects of Aravo delivery including but not limited to: Participate in on-site requirements gathering sessions Translate client requirements into Aravo configuration requirements Configure Aravo Solutions Document configuration Train users Create training documentation Assist with UAT Clearly communicate client use cases and requirements to other teams within Aravo such as support, QA, product management and engineering Provide feedback / suggestions on internal process Provide updates to project leads on the status of deliverables vs. schedule Work in an agile environment where you will place heavy focus on best practice approaches and delivery of scope - both are critical to succeed in this role Coordinate with international resources to ensure product deadlines are met Communicate client enhancement and support requests to product team and advocate for timely updates Working under a project manager or director, take ownership of a small project or component of a larger project. Examples of components of a larger project might include but are not limited to: Collection, documentation and configuration of a client’s Aravo workflow needs including documentation and communication to Product Management of any product gaps. Creation of UAT scripts, leading on-site client UAT and management of UAT issues list. Creation of custom buyer training materials such as quick reference guides and training labs, set up of database for training and leading on-site customer training. Use of project templates and tools appropriately and effectively Work autonomously to achieve desired outcomes of a project Requirements 3+ years of professional experience working as a team member for software delivery implementations 1+ years of professional experience independently leading small software delivery implementations or leading components of larger deliveries 2+ years of professional experience with procurement software or within a vertical industry applicable to Aravo’s client acquisition strategy Proven ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan Bachelor's degree preferred Skills: Deep understanding of a software delivery life cycle and more than one type of delivery methodology Deep understanding of delivery challenges that are specific to a SAAS delivery environment Proven ability to leverage other team members to accomplish tasks Excellent communication and customer-facing presentation skills Aptitude for providing support in constructing relationships within customer base to provide opportunity for expansion and growth Team player that is motivated and takes the initiative to deliver Must be organized and have the ability to multi-task in a fast paced environment Experience with Third Party Risk Management within a vertical industry applicable to Aravo’s client acquisition strategy preferred Ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan. Capable of working autonomously to desired outcomes of a project Must be organized and able to multi-task in a fast paced environment Benefits 100% Employer Paid Medical Insurance options for the Employee and Family Paid Maternity and Paternity Leave Life and AD&D Insurance Long-Term Disability Insurance 401K with Company Matching Equity Participation 4 Weeks of Vacation Fully Stocked Kitchens Company-Sponsored Charitable Day of Giving Events ......and many more! Aravo Solutions Inc. is registered as an employer in many, but not all, states. If an applicant is not in or able to work from a state where Aravo Solutions Inc. is registered, they may not be eligible for employment. The eligible states include: FL, GA, MA, MO, NC, NH, NJ, NV, OR, PA, SC, TN, TX, AND WA.

We are an e-waste and battery recycling company that provides sustainable waste solutions to business and government agencies in California. We are looking for one person to add to our team. Proficient in IT Technology: Hard drive Wiping Software - Research device prices Electronic Refurbishing, Reselling Knowledge with selling platforms such as: Offer-up Craigslist Facebook marketplace Highly motivated There are 4 major aspects to this position: Mechanical Disassembly, Sorting, Packing, Equipment Operation. If you have the following experience, please apply: Computer/Technical Skills, IT Support 2-3 years experience Warehouse Mechanical / Hand tools Packing, sorting, material handling Clean background Clean drug screen Applicants with exceptional organization skills & previous experience working with computers and/or electronics will be given priority. Wage Ranges From : $41,200 to $60,500 DOE : (Wages + average quarterly bonus) WE ARE COMMITTED TO PROVIDING: Challenging and fast paced work environment Full-time Employment Opportunity for Advancement Medical, Dental, Vision benefits Paid Vacation Paid Holidays Simple IRA NO PHONE CALLS - APPLY IN PERSON AND BRING YOUR RESUME Modern Waste Solutions: 3921 Pell Circle, Sacramento, CA 95838

About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences. We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality.  ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role As the Head of Product Implementation you will work in a global team and report to the Senior Director of Product Implementation. Ideally you’ll be based in the Dallas area, however we are also open for you to be based remotely in the US. You will be focused on implementation work in North America and manage a small team of implementation specialists for the region. Within the region you will be accountable for end-to-end planning and execution for client onboarding across our product range. This will include working with, and managing delivery by, teams across the business (e.g. commercial, marketing, product, engineering, success, support, finance, etc), channel partners and integration partners. This is a ‘hands on’ role, you will directly engage with clients, configure products, deliver training and solve problems. Your KPIs will focus on speed, efficiency, repeatability, scalability of and client satisfaction with product implementation. Core Responsibilities Lead multiple concurrent client implementations, from initial sales handoff through to product configuration, launch, post-implementation review and transition to BAU (client success & client support) Partner with commercial teams to shape implementation scope during pre-sales process Allocate implementation workload across the team (including yourself) Develop implementation plans by tailoring playbooks to the unique needs of each implementation Manage client relationships, align expectations, gather information and run regular client meetings Configure products and QA configuration to ensure it functions as expected  Coordinate and manage deliverables from across the business (commercial, marketing, product, engineering, success, support, finance, etc) in alignment with the implementation plan and other priorities across the business Manage integration partners and suppliers to ensure delivery to overall timelines Collaborate closely with channel partners and ensure successful delivery for both the partner and end-client Work closely with product and engineering to define operational processes for new products/features and surface client requirements for roadmap consideration Monitor and review work output of your team Act as a senior escalation point for complex client implementations and problem resolution. Ensure clients achieve time-to-value quickly and ensure that the JustPark business is well positioned to retain clients, realise revenues and drive revenue expansion  Continuous Improvement Increase the efficiency and scalability of the implementation team  Iterate and improve implementation processes, playbooks, templates, etc  Identify and act on opportunities to increase automation and self-service in implementation Facilitate retrospectives, pre/post-mortems, lessons learnt, RCA, etc processes and ensure that agreed improvements are implemented Team leadership & development Manage a remote team Set and achieve ambitious targets  Develop and retain top talent Mentor and support team members  Requirements 5+ years experience in a customer/client success, customer/client onboarding, technical account management or professional services for SaaS products, including 2+ years in a leadership role  Proven track record delivering complex implementations with channel and/or integration partners Demonstrated ability to develop and improve on processes with measurable increases in speed, efficiency and quality Strategic awareness and commercial acumen Strong communication, interpersonal and client management skills Bonus Skills Experience in start-up and/or scale-up businesses Experience working with teams and/or clients across multiple time zones Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions Background in parking technology, mobility, event management or venue operations Qualifications in project management (eg PMP, PSM/CSM, etc) Experience in administration of sales, support and/or customer/client success tools (e.g. Salesforce, Zendesk, Planhat, Jira or similar) Benefits Investment in YOU and your wellbeing: competitive healthcare package & other wellness offerings! Simplifying journeys so you can breathe easier: a range of travel related benefits for you to take advantage of such such as parking credit and much more! Recharge your batteries: lunches, snacks, drinks & other sustenance provided for you in the office & a generous holiday policy We look out for your family: enhanced parental leave offerings and childcare benefits Look after the pennies!: 401k/pension offerings & referral schemes to continue growing our team Success is best when it's shared!: regular social activities and opportunities to spend time with your colleagues outside of work on us! Our Hiring Process  We value transparency and speed of execution (and you should too!) Application Review - Review of your application against requirements. Outcome within 3 business days First-interview - 30-minute virtual video interview via Google Meet with the People Team to tell you more about JustPark and the role and learn more about your experience. Outcome within 2 business days Second-interview - 30-minute virtual video interview via Google Meet with the Hiring Manager. Outcome within 2 business days Final-interview - 1 hour virtual panel interview & task presentation. We’ll ask you to come prepared with a task to present to the team. At this stage you’ll meet your wider team and manager and cover final interview-type questions around the role. Outcome within 5 business days In practice due to your availability and ours we expect the process to take ~3 weeks from the first interview.

We're part of a direct sales company looking for individuals that want to build their own businesses utilizing our products "Product Divisions You Can Choose From " * Health and Home * Animal * Lawncare * Agriculture * Vehicle * Roofing Build your business with a low start up cost Txt us to set up a call to see if this is a good fit for you

Inspiroz is seeking a driven, detail-oriented part-time School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following:  Technical support and problem resolution  Take the lead in resolving technical issues that require on-site support.  Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.  Conduct thorough troubleshooting to identify the root cause of problems.  Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.  Act as the liaison between on-site operations and the remote IT support team in India.  Communicate technical issues and requirements to the remote team accurately and clearly.  Provide detailed information and documentation to facilitate remote troubleshooting and support.  Works closely with the remote service desk team to resolve technical issues.  Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.   Customer support and service  Communicates updates, challenges, and tasks to the client in a clear and timely manner.  Listens actively to client concerns and addresses them appropriately.  Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.  Assists clients in aligning technology solutions with their specific goals and requirements.  Ensures client satisfaction by following up on issue resolution and providing necessary support.  Takes personal interest in the quality of work and meeting customer needs.  Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.  Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’  Time Entry and Ticket Management  Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.  Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.  Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.  Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.  Requirements Knowledge of:  Windows Systems  Mac Systems  Active Directory  Networking equipment and concepts  Hardware repairs and installations  Skills  Excellent customer service skills  Excellent hands-on technical support skills  Excellent verbal and written communication skills  Abilities  Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.  Ability to adapt to changing situations, be flexible in approach, and effectively multitask.  Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.  Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.  Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.  Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.  Benefits What Our Ideal Candidate Will Receive:  A company focused on maintaining a great company culture  An opportunity to make a difference in the company and to be rewarded for doing so  A company that is always looking to improve while adhering to our core principles.  An opportunity for career growth within the organization  Competitive compensation package with variable pay potential and benefits  We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”