Ecommerce assistant Full job description We are seeking an E-Commerce Coordinator to help grow and maintain our rapidly expanding online business. This newly created role offers an exciting opportunity to make a meaningful impact on the future of our brand. Reporting directly to the Parts Manager, this individual will be responsible for the daily strategy and operations of our digital channels. This includes managing product setup, driving omni-channel initiatives, optimizing merchandising, and collaborating closely with the Parts team to ensure a seamless, elevated customer experience. Key responsibilities include leading operations across all online platforms mainly Company Parts website and Ebay store, overseeing performance marketing strategy and budget, optimizing inventory, and managing logistics, returns, and customer service. The role requires a data-driven, detail-oriented approach and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is resourceful, proactive, and thrives in a collaborative setting. They are comfortable working across departments, wearing many hats, and balancing strategic initiatives with day-to-day execution—all while keeping the customer experience at the forefront. Key Responsibilities: Website Optimization & Product Management • Execute new product setup on all sites ensuring seamless, accurate and timely postings. • Manage the full product catalog across the parts website and marketplaces: extract product data from inventory, create photos via professional photo tool (will be provided), post and quality-check all imagery, descriptions, and pricing. • Conduct weekly product audits to ensure descriptions, photography, inventory, and all information meet company standards. • Oversee general site maintenance, including navigation, homepage updates, , About, FAQ, and Customer Service pages for Parts website and eBay store. • Identify and troubleshoot site bugs, while working with IT team to implement new features and optimizations. • Write engaging, accurate product copy Merchandising & Analytics • Monitor sales/returns data on a daily, weekly, and monthly basis to identify trends and inform site strategy. • Track and analyze return rates by channel and category; develop initiatives to improve product performance and reduce returns. Inventory Management • Partner with Parts dept staff on replenishment order flow across digital and marketplace channels. • Stay up to date on deliveries, replenishments, and order timelines to ensure accurate product representation online. • Collaborate with Parts dept Manager to align inventory availability with promotional goals. Operations, Logistics & Customer Care • Control Customer Care strategy ensuring alignment with company policies and identifying areas for process improvements. • Monitor stock, order flow, orders, and returns across digital/marketplace channels; act as key stakeholder in resolving integration issues. Marketplace & Partnership Growth • Identify and evaluate new marketplaces and partnership opportunities to expand the company’s digital footprint. • Secure organic or paid marketing support from partner platforms. • Ensure smooth operational flow optimizing the customer experience. Reporting • Deliver weekly performance reports, highlighting opportunities and areas of concern for senior management. • Provide insights and recommendations on website performance, inventory, and customer experience improvements. Qualifications: • 2-4 years of experience in E-Commerce, Digital Marketing, Planning, or related fields. • Bachelor’s degree preferred. • Proficiency with website management, eBay and other e-markets, MS Office, Excel (photography experience a plus). • Strong attention to detail with a process-oriented mindset. • Excellent analytical, organizational, and problem-solving skills. • Strong written communication skills for product copy and reporting. • Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities simultaneously. • A proactive, hands-on attitude with a passion for continuous improvement. Salary commensurate with experience (negotiable) PLEASE EMAIL RESUME WITH WORK HISTORY