GxP Lab Computing Analyst

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

POSITION SUMMARY: The Database Technician supports Tribal participation in major infrastructure projects by overseeing database management, project coordination, and financial tracking under the supervision of the Project Manager. This role ensures accurate data integration for regulatory compliance, environmental review, and engineering assessments while maintaining financial records, procurement oversight, and logistical support. DUTIES AND RESPONSIBILITIES The successful candidate will: • Maintain GIS databases, environmental records, and regulatory documentation while ensuring the accuracy, security, and accessibility of project-related data. • Provide administrative support for final presentations and compiling and submitting reports to federal, state, and Tribal partners. • Track cultural resource impact assessments to support preservation efforts. • Work alongside the Project Manager to ensure alignment between field operations and administrative workflows. • Coordinate daily database operations with the Tribal Civil Engineer and Natural Resources Department Director. • Provide logistical support to engineering review teams, environmental monitors, and cultural resource specialists. • Assist in processing timesheets, staffing requests, and equipment mobilization as part of the Tribal team’s participation in the project. • Monitor funding allocations, ensuring Tribal participation remains cost-effective and compliant. • Prepare financial summaries and expenditure reports for leadership review. • Assist with grant administration, procurement approvals, and budget forecasting for preconstruction and construction phases. • Maintain contract agreements and financial records aligned with DOT & PF and Tribal financial requirements. • Ensure all regulatory filings, permits, and compliance documentation are properly maintained. • Assist Tribal Civil Engineer and Project Manager in reviewing engineering plans, geotechnical data, and cultural resource findings. • Contribute to weekly and bi-weekly Tribal team meetings, assisting in progress tracking and interagency coordination. JOB SPECIFICATIONS: • Ability to collect data, establish facts, define problems, and draw valid conclusions. • Provide outstanding customer service to external and internal customers. • Demonstrated proficiency with Microsoft Project, Primavera P6, GIS-based data processing, and cloud database systems for regulatory documentation. • Strong knowledge of budget forecasting, grant administration, and procurement tracking for large scale infrastructure projects. • Ability to work well and with a high degree of accuracy in a busy office environment with frequent interruptions and changing priorities. • Excellent verbal and written communication skills. • Strong technical and organizational skills. • Demonstrated ability to manage multiple projects, priorities, and relationships. • Ability to work independently and interdependently in a positive and productive manner. • Ability to make decisions and exercise good judgement. • Ability to work outdoors in various weather conditions. • Maintain confidentiality and securing sensitive information. • Willingness to learn new skills and be a team player. MINIMUM REQUIREMENTS: • Bachelor’s degree in Business Administration, Information Systems, Project Management, or related field. • Five (5) + years of experience in database management, project oversight, and financial tracking; Or any equivalent combination of experience and training which provides the required knowledge, skill, and abilities. • Ability to manage high-volume data processing and secure documentation protocols. • Must have a valid driver’s license and good driving record. • Clean state and federal background check. CONDITIONS OF EMPLOYMENT: • Knowledge and experience of Knik Tribe’s Service Area and Knik Tribe’s Programs. • Adequate understanding of all Microsoft Office Applications. • Capable of basic maintenance for general office equipment and multi-line phone systems. • Must pass a criminal background check and be free of barrier crimes. • Clean driving record. • Knowledge and application of professional and ethical conduct as guided by Knik Tribal Council Personnel Manual Section 8.1. ADDITIONAL INFORMATION: NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by Knik Tribe Native Preference Policy 6.120, Knik Tribe maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household member of Native families, which includes foster or traditionally adopted Native children. DETAILS OF EMPLOYMENT: • Location : 1800 N Laurel Dr, Palmer, AK 99645 and project site • Supervisor: Project Manager • Schedule: Monday – Friday. 8:00 a.m. – 5:00 p.m. Full-time (40 hrs/week), three-year position. • Salary: $31.41 per hour. Plus full benefits: Federal Employee Health Benefits (FEHB) medical, dental, vision, life insurance, paid leave and holidays, and retirement plan with matching contributions. To Apply: Submit Resume to: Human Resources at hr@kniktribe.org For more information or to download the job description visit www.kniktribe.org/careers

At Interactive Strategies, our developers are the glue that unite great design with solid technology. We're looking for candidates who understand that front-end development is about more than technical skills, but creativity and attention to detail. We involve our developers in all aspects of our projects – therefore we’re seeking self-starters and passionate thinkers who can provide valuable ideas up-front and ensure that design concepts can be implemented effectively. We don’t use bloated frameworks like Bootstrap and pride ourselves on delivering lean, sleek web experiences. Attention to user experience, quality assurance, and accessibility is important. *This job is open to remote. QUALITIES YOU BRING TO THE TABLE: While we value your front-end development skills, your ability to thrive in our environment is equally as important. We're looking for a candidate with the following characteristics: Someone with the ability to always think one step ahead, catching problems before they happen Excellent communication skills and easy to work with Ability to apply critical, creative thinking and problem-solving to technology issues Curiosity to learn about new web technologies and approaches A team player who enjoys collaborating with others Well-organized and able to work under deadlines and multiple projects A highly motivated self-starter Requirements As a Front-End Developer at Interactive Strategies, we care most about the passion and talent you bring to the table. With that being said, requirements for this role include: Demonstrated knowledge of standards-compliant, responsive HTML & CSS Demonstrated knowledge of both vanilla Javascript and Javascript frameworks (specifically, React and/or Next.js) Strong understanding of usability across various device types and major web browsers Strong understanding of best practices for accessibility and WCAG 2 compliance (minimally AA) Experience with CSS preprocessors (SCSS, Sass, Less) and task-runners like Gulp Experience using Figma and Adobe Creative Suite for retrieving developer specifications and graphic assets A great eye for design accuracy, design consistency, and good instincts for how to improvise if a specific design is not provided NOTE: To be considered for this position, you must include samples of work showcasing your skill set. Please provide AT LEAST ONE of the following: a link to your portfolio website or PDF in your resume or cover letter a list of 3–5 website examples, along with a URL and a brief, specific description of your contributions for each a link to your GitHub, with clear direction to specific repos you would like us to review, along with a brief, specific description of your contributions for each Not required, but highly desired, knowledge includes any of the following: Design experience Git for version control Package managers (Yarn, npm, Composer) Build tools/task runners (Gulp, Webpack, Vite) Basic working knowledge of CMSes like Drupal, WordPress, and/or Sitecore Back-end or full-stack development experience (e.g., data architecture, PHP/MySQL) Experience with data fetching and working with external APIs Benefits We have a simple motto when it comes to company culture, "Everyone deserves to come to work and be happy." This means a few things: (1) we care as much about quality as we do about budgets, (2) we find the strengths in each employee and nurture them, (3) we encourage a culture that values innovation and creative freedom, and (4) we want you to have fun while you’re at the office. We may be an agency, but we understand that you have a life outside of work. We allow our employees creative freedom. We treat them with respect. We value their opinions. In that spirit, we offer the following benefits: Company-sponsored health, vision and dental insurance Pre-tax Flexible Spending Account (FSA) Profit sharing 4 weeks of vacation/sick time from day one; 5+ weeks at year 3 Company-paid short-term and long-term disability Company-paid life and AD&D insurance 11 paid holidays 401k with company match New business referral bonus Professional development opportunities Flexible work schedule Pre-tax DC Metro SmartBenefits Salary range: $75,000–$114,375 annually, commensurate with experience A little about us We're a well-respected interactive agency in downtown Washington, DC, known for deep strategic thinking. We strive to cultivate a collaborative, innovative environment where people feel valued, respected, and free to push creative boundaries—all while finding balance between work, home, and life outside the office. Interactive Strategies is a certified LGBTBE business and equal opportunity employer that values workplace diversity. We believe that diverse voices and viewpoints are critical to producing great work and helping our clients represent themselves effectively.

Job Summary: Highly motivated individual with a minimum of 3 years’ experience in a high-volume prepress environment for Web Offset and Digital presses. Essential Job Functions: • Preflight/edit/troubleshoot customer files to ensure they conform to a job’s specification. • Process/trap files in Kodak Prinergy. • Provide detailed analysis of potential problems and/or showstoppers to Account Management. • Impose files for proof and/or press using Kodak Preps. • Output (RIP) files for correct proof and/or plate manufacturing. • Perform quality assurance throughout the prepress production cycle. • Performs other duties and special tasks when assigned. Qualifications: • Understanding of current Prepress and Print Industry standards and expectations. • Knowledge of Mac and applied software • Fundamental knowledge of ripping and trapping of files. • Demonstrate ability to read and comprehend written instructions. • Excellent interpersonal, problem solving and troubleshooting skills with a keen attention to detail. • Good communication, organizational and time management skills. • Adobe Creative Cloud; Acrobat, InDesign, Illustrator, Photoshop. • Enfocus PitStop Pro • QuarkXPress • Kodak Prinergy Connect (Workshop) • Preps Imposition software Physical Demands: • The physical demands are typical for an office setting. Must be able to lift up to 20 pounds. Apply here: https://recruiting.paylocity.com/recruiting/jobs/Apply/3634285/Publication-Printers-Corporation/Mac-Operator

ABOUT CAMINO PARTNERS Camino Partners is a values led investment platform focused on enhancing consumers' lives. Knowing that where values guide, value grows, we partner with pioneering leaders to build enduring enterprise value forged with entrepreneurialism, open communication and integrity. Our leadership team steered every stage of KIND's growth from concept to multi-billion-dollar platform and now, our team of accomplished investors and strategic operators is putting that experience to work. Our bespoke approach to partnership allows us to be trusted thought partners along the business growth journey, helping companies solve meaningful consumer problems while charting a pathway to scalable and sustainable growth. Camino Partners also supports Daniel’s philanthropic organizations, The Lubetzky Family Foundation (LFF) and Builders Network. Both organizations are dedicated to finding creative solutions to society’s greatest challenges. They seek not only to build more empathetic, reflective and just communities fueled by the spirit of social entrepreneurship, but they work to overcome toxic social and political division by working to build bridges across lines of difference.   THE ROLE: INFORMATION TECHNOLOGY SUPPORT ANALYST The Information Technology Support Analyst provides essential technical support and troubleshooting for all hardware, software, and network-related issues for Camino Partners, LFF and Builders Network. This role ensures the smooth and efficient operation of all IT systems in this multi-organization environment, encompassing multiple Microsoft tenants and key applications like SmartSuite and Dynamics 365, with a focus on personalized service and attention to detail. This individual will report directly to the Director of Information Technology. KEY RESPONSIBILITIES User Support: Provide prompt and professional technical support to all team members via phone, email, chat, or in-person for computer hardware, software, network connectivity, and other IT-related issues. Microsoft Tenant Administration: Assist with the administration of multiple Microsoft tenants, including user account management, license assignment, and basic troubleshooting of Microsoft 365 services like Outlook, SharePoint, OneDrive and Teams. Troubleshooting & Problem Resolution: Diagnose and resolve a wide range of technical problems, from basic inquiries to more complex issues, escalating to the Director of IT when necessary. Jira Service Management: Utilize Jira Service Management to log, track, and manage all support requests and incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Documentation & Knowledge Management: Create and maintain comprehensive documentation in Confluence, including IT procedures, troubleshooting guides, FAQs, and user manuals, to support efficient problem resolution and knowledge sharing within the team. CRM Project Assistance (SmartSuite & Dynamics 365): Provide first-line support for SmartSuite and Microsoft Dynamics 365 CRM applications, addressing user queries and troubleshooting minor issues. Assist with user onboarding and training for SmartSuite and Dynamics 365, ensuring seamless adoption. Contribute to CRM data maintenance and cleanup activities as directed by the Director of IT. Support the implementation and enhancement of CRM workflows within both SmartSuite and Dynamics 365 environments. Collaborate with the Director of IT and other stakeholders to identify user needs and recommend improvements within the CRM systems. System Maintenance: Assist with installation, configuration, and maintenance of hardware, software, and peripherals, including workstations, printers, and mobile devices. Onboarding/Offboarding: Facilitate the onboarding process for new team members by setting up workstations, accounts (across relevant Microsoft tenants and CRM systems), and providing initial IT orientation. Manage the systems offboarding and laptop return for all team members who resign or are terminated.  Security: Adhere to and promote IT security policies and best practices within the family office environment, ensuring compliance across all Microsoft tenants and business applications. Collaboration: Work closely with the Director of IT on projects, system improvements, and strategic IT initiatives to enhance the overall IT environment. Projects: Research and implement technical products and services that will improve organizational efficiency and capabilities.  Requirements QUALIFICATIONS AND SKILLS Education: Associate's or Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience. Experience: 2-5 years of experience in an IT support or help desk role, preferably in a small IT team environment with exposure to multi-tenant and CRM environments. Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems. Familiarity with Microsoft Office Suite, Google Workspace, and common business applications. Experience with multiple Microsoft tenants and their administration. Experience using Jira Service Management or similar for ticketing and incident tracking. Proficiency in creating and maintaining technical documentation, preferably in Confluence. Basic understanding of SmartSuite, Microsoft Dynamics 365, and similar platforms. Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Experience with remote support tools and methodologies. Knowledge of Active Directory/Entra ID for user account management across different tenants. Soft Skills: Exceptional communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users. Strong problem-solving and analytical abilities. Ability to research technical topics and locate appropriate solutions. Customer-centric approach with patience and empathy. Strong organizational skills and attention to detail. Ability to work independently and as part of a small team. Proactive and adaptable mindset, eager to learn new technologies and security best practices related to multi-tenant environments and CRM systems. Benefits WHAT CAMINO PARTNERS OFFERS: ·       Competitive annual base compensation ($65,000-$75,000) ·       Annual bonus potential and participation in our Long-Term Incentive Plan. ·       21 Days of Paid Time Off (pro-rated in the first year of service). ·       Hybrid work policy (3 days in office) and casual dress code. ·       Excellent health, dental & vision insurance with the employee portions of basic plans covered by Camino Partners at 100%. ·       Retirement savings program with company match. ·       Charitable gift matching program. ·       This role offers a unique opportunity to provide hands-on IT support in a close-knit professional environment, working closely with the Director of IT to maintain and improve the organization’s technology infrastructure. EEO STATEMENT At Camino Partners, we are committed to an equitable workplace where diversity in all its forms is championed. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal history, consistent with legal requirements. If you require a specifical accommodation, please let us know.

SUMMARY: Provides technical support to the university community. Resolves moderately complex technical problems (tier 1 and some tier 2), and may provide functional direction to student employees, as needed. JOB DUTIES/RESPONSIBILITIES: Provide phone support in the Help Desk call center. Analyze computer problems; gather customer specific needs; process workflow with clear explanation of problems and resolution. Create workflow / call tickets for phone support, walk in traffic, and emails to the Help Desk. Support live chat communications. As needed, direct workflow / service requests to proper technicians or other departments within Information Services with agreed service levels Provide support for the walk up Help Desk; assist with computer service issues and provide support for mobile devices Committee assignments as assigned Other tasks as assigned WORKING CONDITIONS/PHYSICAL EFFORT: Lift and carry computer equipment, including CPUs, monitors, small printers, scanners, and other peripherals QUALIFICATIONS: Microsoft Office Software Suite previous experience Hardware support for dual core computers and newer Operating System previous experience Familiarity desired with both PC and Mac platforms for hardware and software Ability to work directly, face to face, or over the phone, with customer Ability to analyze moderately complex computer problems Ability to communicate effectively, both orally and in writing Strong organizational skills EDUCATION & EXPERIENCE: Customer Service-related experience preferred High School Diploma required Some college or professional technology education desired WORK HOURS: Full-Time; Non-Exempt position Monday-Friday 10:30AM-7:30PM, but may work a varied schedule, including adjusted shifts as needed. Weekend work during back-to-school period, and rotating weekends (Saturday/Sunday 10:00AM-4:00PM) SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)