Mesa Customer Service - Customer Facing Job Listings

Workable

Intake Coordinator

Law Bear is seeking a bilingual, detail-oriented and client-focused Intake Coordinator to join our team. The Intake Coordinator will be the first point of contact for potential clients, gathering essential case details, assessing eligibility, and ensuring seamless communication between clients and attorneys. The ideal candidate will have excellent customer service skills, strong attention to detail, and a basic understanding of legal procedures. Responsibilities Serve as the first point of contact for potential clients via phone, email, and in-person interactions Conduct initial case evaluations by gathering relevant details and assessing whether cases meet the firm's criteria Accurately record client information, case details, and supporting documents in the firm's case management system Coordinate consultations and follow-ups between clients and attorneys Maintain a basic understanding of legal procedures and terminology to properly handle inquiries Ensure that all client information is handled securely and in compliance with legal and ethical guidelines Track potential client inquiries, provide updates, and assist with case-related documentation as needed Required to be in an on-call weekend schedule Requirements High school diploma or equivalent required; associate’s or bachelor’s degree in a related field preferred Prior experience in a legal, customer service, or intake-related role preferred Ability to handle sensitive information with discretion Basic understanding of legal marketing strategies, lead generation, and the client intake process within the legal industry Strong analytical skills with the ability to evaluate data and make strategic decisions based on insights. Must be available to work from 1:00 PM to 10:00 PM, Saturday through Wednesday Bilingual (Spanish and English) required Based in the Phoenix, Arizona area Benefits Starting at $60,000 annual salary Unlimited PTO + 1 Wellness Day per Month 3% Match SIMPLE IRA- day 1 BCBS Health Insurance (including fully employer-funded coverage)- day 1 Potential bonuses in the future

Phoenix, AZ, USA

$60,000/year

Specialty Pharmacy Liaison - Earn up to 1500.00 in sign on Bonus63851507341953121

Workable

Specialty Pharmacy Liaison - Earn up to 1500.00 in sign on Bonus

This role involves ensuring efficient coordination, communication, and collaboration to enhance patient access to therapies. The ideal candidate will possess a deep understanding of reimbursement processes, specialty pharmacy operations, and the healthcare landscape. This candidate will also be an adaptable and flexible individual who can easily pivot and adjust to changing circumstances. Develop and maintain strong relationships with key stakeholders, including specialty pharmacies, and Field Reimbursement Managers. Single point of contact for FRMs and manages all questions received from the FRM Team with the ability to provide updates or problem solve, including maintaining weekly meetings with FRM agents. Asks probing questions of the Specialty Pharmacy to appropriately identify delays in identifying coverage and completing shipments for enrolled patients. Manage questions and inquiries from the Specialty Pharmacies Relays status updates and challenges to Program Specialist as appropriate Provide support as needed in managing cases escalated through program leadership. Will maintain weekly meetings with SP contact and provide daily spreadsheet with most up to date information. Monitor and analyze reimbursement trends to provide actionable insights and recommendations to Leadership teams. Assist in resolving complex reimbursement issues by working closely with Specialty Pharmacies, and Program Specialist. Requirements 2 to 4 years of experience in a client-facing position. 2 to 4 years of experience interacting with healthcare providers regarding health insurance plan requirements. 1 to 2 years of experience in specialty pharmacy with medication assistance, prior authorizations, pharmacy benefits investigation, managed care, claims processing. Experience working with pharmaceutical or biotech companies. 5 years of progressive health care business experience (SPP, hospitals, or insurance). Computer skills including Microsoft Office Suite Benefits Want to learn more about what employee benefits AssistRx offers? Here are some additional benefits that our employees enjoy! Medical, dental, vision, life, & short-term disability insurance Teledoc services for those enrolled in medical insurance Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Legal insurance Why Choose AssistRx: Competitive Compensation: 22.00-25.00 per hour starting pay rate Earn a “Success Bonus” up to $1,500: for qualified employees within your first 5 months of employment. Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Phoenix, AZ, USA

Negotiable Salary

Account Care Educator - Earn up to 1500.00 in sign on Bonuses63851507360515122

Workable

Account Care Educator - Earn up to 1500.00 in sign on Bonuses

This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. Single point of contact for questions and inquiries from the prescriber, patient, and field agent by territory. Identifies applicable programs and facilitates next steps. Holistically communicates the statuses of all patient support activities. Liaison with other program-specific Assist resources to secure outcomes for active patients. Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support. Ensures protection is insured. Performs other related duties as assigned by management. Requirements College degree is preferred or high school diploma or equivalent combination of education and experience. Other skills required: Previous work experience in Medical Reimbursement or Customer Service. Submitting billing data to appropriate insurance providers Processing claims and resolving denial instances Achieving maximum reimbursement for services provided Completing Medicare and Commercial insurance claim submission. Documenting and reporting payment information. Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills. Demonstrated strong written and verbal communication skills with providers, patients and insurance companies. Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics. Problem solving skills. COMPETENCIES: Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: Competitive Compensation: 23.00-27.00 per hour starting pay rate Earn a “Success Bonus” up to $1,500: for qualified employees within your first 5 months of employment. Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

Phoenix, AZ, USA

Negotiable Salary

Customer Service Representative - Earn up to 1500.00 in sign on Bonus63851507429763123

Workable

Customer Service Representative - Earn up to 1500.00 in sign on Bonus

The purpose of the Customer Service Representative (CSR) is to meet or exceed the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources. (Customers may include patients, medical professionals, and family members.) The CSR will be able to function in a multidisciplinary team to provide information about the services that are offered by Patient Services. Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate. Enroll new customers to Patient Services. Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure patient’s needs are being met. Complete various special projects as required Requirements Previous work experience in Specialty Pharmacy or Customer Service Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications and key boarding skills Experience working with people in situations that are high-pressure and time-sensitive (either telephone or face-to-face), and that involve solving problems, making decisions, using excellent judgment and “customer service” skills. This can be obtained through a combination of work experience and post high school education, and need not be obtained in a traditional “customer service” setting Strong ability to multi-task and strong time management skills Ability to function in a high-volume, fast-paced environment Dependable and strong work ethic Ability to accept and implement feedback and coaching Specific type of experience preferred: Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience Experience working in a health care/pharmaceutical industry environment Understanding of challenges associated with patients’ medical condition Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: Competitive Compensation: 19.00-21.00 per hour starting pay rate Earn a “Success Bonus” up to $1,500: for qualified employees within your first 5 months of employment. Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Phoenix, AZ, USA

$19/hour

Insurance Verification Specialist - Earn up to 1500.00 in sign on Bonus63851507450497124

Workable

Insurance Verification Specialist - Earn up to 1500.00 in sign on Bonus

This role works directly with healthcare providers & insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. The Insurance Verification Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This position also provides support for Prior Authorizations (PA) for an assigned caseload and helps navigate the appeals process to access medications. Ensure cases move through the process as required in compliance with company requirements and the organization's defined standards and procedures; in a manner that provides the best level of service and quality Conduct benefit investigations for patients by making outbound phone call to payers to verify patient insurance benefit information, navigate complex reimbursement barriers and seek resources to overcome the barriers Verify patient specific benefits and document specifics including coverage, cost share and access/provider options Identify any coverage restrictions and details on how to expedite patient access Document and initiate prior authorization process and claims appeals Report any reimbursement trends or delays in coverage to management Requirements In-depth understanding and experience with Buy & Bill, Major Medical & Pharmacy Benefit Coverage. 2 to 5 years of benefit investigation involving the analysis and interpretation of insurance coverage 3 to 5 years of experience interacting with healthcare providers in regard to health insurance plan requirements Excellent verbal communication skills and grammar Computer literacy/competence Salesforce system experience preferred Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: Competitive Compensation: 20.00-23.00 per hour starting pay rate Earn a “Success Bonus” up to $1,500: for qualified employees within your first 5 months of employment. Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary. Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications. Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives. Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization. Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry. Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis. Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork. Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Phoenix, AZ, USA

Negotiable Salary

Bartender - Energetic Restaurant and Nightclub in North Phoenix63847064736259125

Workable

Bartender - Energetic Restaurant and Nightclub in North Phoenix

Seeking EXPERIENCED bartenders who are obsessed with providing superior customer experiences. Our bartender will be able to create classic and innovative drinks exceeding customers’ needs and expectations, while also providing friendly, welcoming guest interaction that people will talk about. Bartenders MUST be able to work under pressure and in potentially extremely loud and crowded situations. We are a full nightclub 3 nights a week and you will be required to work in situations where its hard to hear. Bartenders that work during nightlife are also required to wear "Scottsdale style" club-wear. We want you to be EXCITED to work at Lookout, to that end, we believe marketing is everyone's job. Weather that's working on a special project or bringing ideas to the table during team meetings. We want everyone to participate in making Lookout Tavern a great success. All customer facing employees, and especially servers and bartenders will be expected to use their social media reach to share, post, invite, and otherwise grow our customer base. We want you to LOVE your job, so we would expect you to want to share it also. PART TIME Business hours are 11am-2am daily. 9am on Sundays with Early Football Hourly + Tips PAID WEEKLY Team outings Giveaway opportunities About Lookout Tavern Lookout Tavern is a modern social tavern in North Phoenix with a large food menu, huge center bar with 16+ beers on tap and an impressive cocktail menu. Two patios combined with roll-up garage doors create a cohesive inside outside experience. 50 HD TV's for Premium sporting event viewing, over-sized jenga and other social bar games lend to the relaxed atmosphere. A state of the art sound and lighting systems carries and drives the energy throughout the day and into the late-night. Our Nightlife is unmatched in this region of Phoenix with premium bottle service, and a large dance floor on the weekends. 830 E Greenway Pkwy #100 Phoenix, AZ 85022 7th St & Greenway Pkwy http://lookoutaz.com management@lookoutaz.com Responsibilities Prepare alcohol or non-alcohol beverages for bar and restaurant patrons Interact with customers, take orders and serve food and drinks Assess customers’ needs and preferences and make recommendations Mix ingredients to prepare cocktails Check customers’ identification and confirm it meets legal drinking age Restock and replenish bar inventory and supplies Stay guest focused and nurture an excellent guest experience Comply with all food and beverage regulations Requirements Excellent knowledge of mixing, garnishing and serving drinks, or high willingness to learn. Positive attitude and excellent communication skills Ability to keep the bar organized, stocked and clean Use Facebook, Instagram and other social channels to spread the word about Lookout Benefits Team outings, Contests with prizes, FUN energetic environment. Working for an awesome Ownership and management team!

Phoenix, AZ, USA

Negotiable Salary

Customer Service Representative63846766664707126

Workable

Customer Service Representative

Job Overview & Purpose The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments. As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site. Reports to: Customer Service Representative Manager Key Responsibilities & Duties Primary Responsibilities Customer Follow-Up & Engagement – Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience. Order Management & Data Entry – Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently. Phone & Email Support – Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner. On-Site Trade Show Support – Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly. Invoice & Payment Processing – Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes. Production Coordination – Collaborate with other departments to establish production schedules and ensure timely execution of services. Additional Responsibilities Travel & On-Site Service Assistance – Available for paid travel to trade shows, including overnight stays and weekend/extended hours when necessary. Process Improvement & Task Management – Identify opportunities for operational improvements, ensuring workflow efficiency. Administrative & Office Support – Assist with filing, document management, and internal communications. Customer Issue Resolution – Proactively address and resolve exhibitor concerns, escalating issues when necessary. Work Environment & Physical Demands This position is full-time and in-person, requiring regular travel to trade show sites and on-site customer service operations. Travel will be required for event setup, execution, and teardown, and employees must be available for weekend work and extended hours as needed, depending on show schedules. Frequent periods of sitting, standing, walking, and typing. Ability to lift up to 25 lbs.. Periodic bending, reaching, twisting, carrying, pushing, and pulling. Heritage Exposition Services is a DRUG-FREE WORKPLACE and requires pre-employment drug and background screenings. Requirements Required Skills & Qualifications Required: 1-3 years of experience in customer service, hospitality, sales, or event support. Proficiency in: Microsoft Excel (data entry, reporting) Microsoft Outlook (email and scheduling) Microsoft Word (documentation) Google Docs (collaborative processing) Strong mathematical skills for invoicing and order processing (calculating taxes, discounts, percentages). Excellent verbal and written communication skills with a strong customer service mindset. Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment. Ability to work independently and proactively solve problems while maintaining professionalism. Valid driver's license and reliable form of transportation Preferred: Previous experience in the hospitality, event services, or sales industries. Experience handling order processing and exhibitor services for trade shows or large-scale events. Experience with customer relationship management (CRM) systems. At Heritage Exposition Services, we require all team members to uphold our H-Hour Service commitment, ensuring that every client receives the highest quality experience—no exceptions. Our team is dedicated to excellence, responsiveness, and professionalism in every interaction, maintaining the standards that set us apart in the industry. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Paid Time Off (Vacation, Sick & Public Holidays) Training & Development Heritage Exposition Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. All employment decisions are based on qualifications, merit, and business needs.

Phoenix, AZ, USA

Negotiable Salary

Part-Time Customer Service Representative - Phoenix: Scottsdale63499821572611127

Workable

Part-Time Customer Service Representative - Phoenix: Scottsdale

Apply now to join our talent pool! This posting remains open even when we don’t have roles currently available to identify talent for future openings. About Restore Hyper Wellness: Restore Hyper Wellness (“Restore”) is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love. With 200+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners. Pay: $18-20/hr + monthly performance-based bonus potential Status: Part-Time Schedule: 2-3 Days/Week, Saturday - Monday availability Position Summary: With Restore’s continued growth and success, we are excited to hire a Hyper Wellness Representative to be a part of our team in N Scottsdale, AZ. We are looking for positive, energetic individuals with a passion for wellness and helping people! As a Hyper Wellness Representative, you will greet and welcome potential and existing clients to the studio, help clients determine the next steps in their wellness journey, promote membership sales, and help administer some of the services we have to offer. Additionally, you will perform other administrative and hands-on duties to help the General Manager manage the day-to-day operations of your studio, and assist with retention and ensuring current members are receiving the highest level of customer service. What our Hyper Wellness Representatives love about working for Restore: Free and discounted services Monthly bonus potential Comprehensive benefits Paid standard holidays Responsibilities: Conduct studio tours and deliver an exceptional and versatile sales and service experience to all members and guests Educate clients on Restore services, including medical benefits, precautions, and at-home care Meet and exceed all key performance sales indicators for the studio, including membership sales/renewals, and retail sales Onboard new clients–-this involves completion of medical waivers and creating guest profiles in POS system Field incoming calls to schedule appointments and answer general questions Assist in outgoing calls to clients for notification of promotions and events Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach) Ensure a safe and clean studio environment for members and guest Promote enthusiasm for health/wellness and the Restore brand Requirements 1+ years of customer service experience in a similar role 1+ years of sales experience preferred Excellent customer service skills Strong teamwork mentality Exceptional communication skills, both written and verbal Intermediate computer skills Demonstrate initiative and ability to work independently To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned. Benefits Medical, dental, vision, disability and life insurance within 30 days (Full-Time roles) PTO (Full-Time roles) Free and discounted services (both Full- and Part-Time roles) 401k retirement plan with vested employer match (both Full- and Part-Time roles) Bonus opportunities (both Full- and Part-Time roles) Career advancement opportunities (both Full- and Part-Time roles)

Scottsdale, AZ, USA

$18-20