FRONT DESK MANAGER - SSWING: NYC’S PREMIER GOLF FACILITY (Midtown)

About Us SSWING is a unique and innovative concept for golf improvement designed for urban golfers. Founded by a PGA professional and former tour player, our mission is simple: help every golfer leave better than they arrived. Using premier golf technology, expert coaching, and a distinctive member platform to track progress, we deliver an unmatched improvement-focused experience. Since opening in 2021, we’ve grown into a community built around golf, wellness, and the pursuit of improvement. The Role We are seeking a dynamic, engaging, and service-oriented individual to join our team as a Front Desk & Brand Ambassador. This is more than a front desk role—it’s an opportunity to help bring the SSWING golf improvement lifestyle to life through exceptional service, positive energy, and strong connections with our members. What You’ll Do - Serve as the first point of contact, delivering exceptional service and hospitality. - Embody and promote the Own Your SSWING lifestyle by engaging members and fostering a welcoming environment. - Support the golf professional and physical therapist with tasks, events, and member needs. - Maintain product knowledge across retail operations and branded merchandise. - Uphold the SSWING aesthetic, culture, and member experience. - Contribute ideas and initiative to enhance the member experience Qualifications - Customer service or hospitality experience required. - Dynamic, engaging personality with a passion for golf and improvement. - Ability to prioritize and multi-task in a fast-paced environment. - Willingness to initiate tasks and perform duties without direction. - Excellent communication skills and ability to work with a wide range of personalities. - Strong problem-solving skills and outstanding customer service mindset. - Positive, can-do attitude with professional phone and email etiquette. - Superior organizational skills with strong attention to detail. - Flexibility to work a non-traditional schedule — including weekends, holidays, early mornings, and late evenings. What We Offer - Complimentary membership at SSWING. - A fun, collaborative environment in a growing industry. - Culture of respect, teamwork, and continuous improvement. - Opportunities for professional growth as the brand expands.