Operations Manager (Truckee, Ca)

Job Description: At High Altitude Truckee we are dedicated to our mission of creating healthier and happier lives through fitness, climbing, and all-around wellness for our mountain community. We are passionate about our community and are seeking an operations manager to join our managing team to commit to being the best part of each other’s day for our members, guests, and team. The Operations Manager is responsible for helping lead and oversee the department and day to day operations. We are offering competitive pay to encourage employees to be with us for the long haul. We are seeking someone who is career oriented, invested in the success of the gym and employees and their personal development. Responsibilities include, but are not limited to the following: training, employee scheduling, troubleshooting and problem solving, customer service and retention, managing sales, enforcing policies and procedures, overseeing risk management practices, managing safety in the climbing gym, managing day to day operations of the front desk staff and coaching staff, managing sales/inquiries/roster of youth climbing club, events and private climbing lessons. The gym manager will be expected to collaborate with Owners and department managers. This position will require varied hours of a minimum of 40 hours per week, Tuesday-Saturday. Must be available weeknights and weekends, capable of working flexible hours and available on holidays . 1. Essential Functions: – Train, Manage, and Lead Employees – Manage daily staffing and mentor staff – Implement systems, policies and procedures directly related to operations – Plan and conduct ongoing training and development programs for staff – Prepare written materials to educate and train staff and to assist with patron orientation – Communicate regularly with management and staff about important issues, program needs and evolving policies and procedures – Delegate work to appropriate employees. 2. Administration – Oversee membership issues, member profiles, membership sales – Prepare reports regarding patron and equipment usage patterns – Interface professionally and positively with vendors regarding scheduled preventative maintenance and needed repairs. – Maintain accurate service records – Customer service and retention – Inventory: Ordering and Inventory Management 3. Instruction and Outreach – Provide Fitness Center orientations for patrons at regular intervals and varied times throughout the year, with emphasis on new members – Manage Youth Climbing Club: memberships, enrollments, staffing, coordinating. – Manage Climbing Events: memberships, enrollments, staffing, coordinating. 4. Technical: – Oversee routine equipment maintenance and cleaning and train others to assist – Manage inspection of equipment for preventive servicing and repairs – Inspect cleanliness of facility and report problems – Maintain accurate service records 5. Other – Perform other duties as assigned or needed Qualifications: – bachelor’s degree preferred but not required. – 3+ years operating experience leading a fast paced, high performing fitness and/or rock climbing facility with demonstrated leadership and management experience. – Strong computer skills required with MS Office software and basic website capabilities, budgeting, forecasting, and data- driven decision making. – Certification by American Red Cross in Adult CPR and First Aid required required for hire – Must be a self-starter and demonstrate initiative when unsupervised – Strong oral and written communication skills required – Must be capable of working collegially with a diverse group of staff, members and visitors on a daily basis. – Strong Climbing Experience required. Additional Preferred Qualifications: 2 years minimum experience managing: hiring, training, scheduling, evaluating and supervising staff. Prior customer service and/or front desk management experience and interest in fitness. Compensation Compensation will be based on experience. Salary compensation could range from $69k – $80k per year depending on experience. Full time exempt position with PTO, company sponsored healthcare plan, ski pass benefits, industry/gym benefits and perks. Hours may include working events, weekends, after hours or project completion. High Altitude Truckee is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.