Cloud Support Engineer

WHO WE ARE DeepTech Inc. is a trusted NYC-based MSP with 20+ years of delivering smart, personal, and proactive IT support. We’re a tight-knit team that values expertise, collaboration, and client success. Our environment is fast-paced, fun, and focused on real impact. WHAT YOU'LL DO As a Project Manager, you will be responsible for managing the end-to-end delivery of IT projects for our clients. You will work closely with both internal teams and clients to ensure that projects are delivered on time, within budget, and meet the quality standards expected by the client. You will be responsible for planning, coordinating, and overseeing the implementation of technology solutions such as network infrastructure, cloud solutions, cybersecurity, and more. Project Planning, Coordination and Implementation: • Develop detailed project plans, including scope, timeline, resources, and budget. • Coordinate with internal teams (technical, sales, support) and clients to ensure project objectives are clear and achievable. • Define project milestones and monitor progress against them. • Assist team in completing the work as necessary to complete the project on time. Client Communication: • Serve as the main point of contact for clients throughout the project lifecycle. • Communicate project progress, risks, and changes to both clients and internal teams. • Lead regular weekly meetings with project team. • Schedule and lead regular check in meetings with clients to review deliverables, address concerns, and provide updates. Risk Management: • Identify potential risks to project success and develop mitigation plans. • Proactively resolve issues that may arise during project execution. Team Leadership & Resource Management: • Lead project team, ensuring that all resources are available and allocated appropriately. • Manage and mentor team members, ensuring high performance and collaboration. Quality Control & Reporting: • Ensure that projects are delivered with the expected quality and adhere to best practices in IT delivery. • Conduct post-project reviews to capture lessons learned and improve future processes. SKILLS & REQUIREMENTS Education: • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Experience: • 3+ years of experience managing IT projects, preferably in a Managed Service Provider environment. • Strong understanding of IT infrastructure, cloud services, cybersecurity, and networking. • Proven experience working with various project management methodologies • Experience with ConnectWise Manage is preferred but not required Certifications: • PMP (Project Management Professional) or Prince2 certification is a plus. • ITIL certification is beneficial. Skills: • Strong organizational and time management skills. • Excellent communication and interpersonal skills. • Ability to manage multiple projects simultaneously. • Proficient in project management software • Strong problem-solving and decision-making abilities. WHAT WE OFFER + Compensation & Perks + Cell phone reimbursement + Commuter benefits + Medical, dental, vision, life, and AD&D insurance + 9 paid holidays, PTO, and sick time + Employee referral bonus and EAP access + Career Development * Clear annual training goals * Structured 3-week onboarding * Opportunity to work with Mac, PC, networking, and use all the fun tools * Friendly and supportive team culture * Midtown office with great energy * Monthly employee appreciation, and the occasional office pup * Breakfast team meetings and a culture that values your voice READY TO APPLY? Email your resume to us with the subject line: IT Project Manager – YOUR FULL NAME WITH a pdf copy of your resume attached. Only candidates who follow this instruction will be considered. DeepTech Inc. is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds and identities to apply.

🌍 Redefining how people live. At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living. Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mobile generation. Blueground was built to change that. With 40,000+ homes across the globe, available for stays from a few days to a year or more, we’re just getting started. We’re on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.  Our culture is grounded in five principles: Guests First – Every decision starts with their experience. Move Fast – We value speed, momentum, and action. Dive In – The magic is always in the details, and we go deep. Embrace Change – Change isn’t a disruption; it’s how we grow. Keep It Honest – Transparency accelerates progress—and strengthens relationships. If you’re ready to do the best work of your life and help reshape how the world lives, we’d love to meet you. The Role We are seeking a results-driven Vendor & Sub-Contractor Operations Manager to join our US Operations team out of either Chicago or New York City. This critical role will oversee the sourcing, onboarding, and management of third-party vendors and service providers that support our nationwide portfolio. From optimizing service quality and cost structures to ensuring seamless guest experiences, you’ll play a strategic role in scaling our operations across multiple U.S. markets. This is a unique opportunity to sit at the intersection of hospitality, operations, and strategic partnerships—helping build the backbone of a world-class concierge and vendor ecosystem. This role is US based and must be located in either Chicago or New York City. What You Will Focus On Outsourced Vendor Services: Coordinate and manage US third party service partners Vendor Sourcing & Onboarding: Identify, assess, and onboard reliable, cost-effective third-party service providers across multiple US cities Contract & Negotiations: Lead negotiations, define contractual terms, and establish Service Level Agreements (SLAs) that ensure both quality and accountability. Performance Management: Monitor vendor performance to ensure service excellence, cost efficiency, and timeliness; conduct reviews, provide feedback, and drive continuous improvement. Compliance & Auditing: Oversee compliance with company standards, verify pricing accuracy, and validate invoices through structured audits. Cross-Functional Collaboration: Work closely with Operations, Customer Support, and Quality Assurance to align vendor and concierge services with business objectives. Data & Reporting: Maintain vendor dashboards, performance trackers, and documentation to support transparency and informed decision-making. Vendor Categories May Include Local and national concierge/third party service providers Maintenance and repair contractors Field-based third party services (e.g. inspectional, specialized delivery, key delivery placement, etc.) Requirements 3+ years of experience in vendor management, sub-contractor services, or operations, ideally in a multi-city or hospitality setting Proven track record in managing service-based vendors and negotiating contracts in the U.S. market Strong understanding of service operations, hospitality standards, and guest experience management Advanced Excel/data analysis skills; familiarity with procurement or vendor management systems a plus Proven experience in developing and managing KPIs to track vendor and service performance, with a strong background in remote service oversight or centralized vendor management to ensure consistency, efficiency, and accountability across multiple locations. Excellent communication, organizational, and stakeholder management skills High attention to detail with a proactive, solution-oriented mindset Comfortable working in a fast-paced, multi-market environment and occasionally traveling to oversee key vendors and partnerships Chicago or New York City based (required) Benefits Competitive salary and annual performance bonus ($75,000 - $100,000 w/up to 15% Annual Bonus) Laptop stipend Flexible PTO Cigna Healthcare (Medical, Dental, Vision)  401k retirement plan Paid maternity/parental leave benefits for new parents Compensation Disclaimer The posted salary range reflects the potential compensation for this role across multiple locations. The final offer will be determined based on a variety of factors, including the candidate’s experience, skills, and location. Differences in cost of living between cities may also be considered when determining the offer within the salary band. Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!At Blueground we are proud to have Diversity and Inclusion at the center of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion. For more information on Blueground, visit us at www.theblueground.com. To keep up with Blueground news, follow us on LinkedIn, Instagram and Tik Tok! Benefits

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