External Sales Representative - Los Angeles (Spanish Bilingual)

Join the Gravity Payments team! A career at Gravity Payments is an opportunity to be part of a collaborative team where creative leadership, passion for progress, and accountability are paramount. Our team members focus and commit to helping our clients and community because we deeply care about others. Key Responsibilities Sales: Proactively identify and contact potential customers by visiting local businesses in person. Be responsible for the entire sales cycle, from scheduling meetings and presenting solutions to closing deals and fostering long-term relationships. Consistently exceed sales targets through relationship building and strategic outreach. Expand our network of local merchants, driving team growth and success. Strengthen customer retention, generate referrals, and create new revenue opportunities through proactive outreach. Requirements Account Management: Implement proactive strategies to strengthen relationships, identify retention opportunities, and drive referrals. Manage a portfolio of customer accounts, ensuring ongoing satisfaction through regular reviews, contract renewals, and rate assessments. Present and implement new financial services to maximize value for existing customers. Facilitate account maintenance virtually and over the phone as needed. Collaborate with other departments to quickly resolve customer challenges and maintain uninterrupted service. Participate in weekly strategy meetings to share progress, address challenges, and refine sales tactics, while engaging in continuous learning through role-playing exercises to enhance sales skills and effectiveness. Key Competencies Exceptional Communication and Interpersonal Skills: Ability to actively listen, build rapport, and clearly articulate ideas. Includes effective written and verbal communication with a focus on engaging diverse communities. Bilingual Proficiency: Fluency in both Spanish and English, written and spoken. Customer-Centric Problem-Solving Mindset: A genuine desire to understand and solve customer problems. This means prioritizing their needs and building long-term relationships based on trust, not just closing a sale. Must be able to think critically and offer valuable solutions that go beyond a simple transaction. Proactive and Adaptable Mindset: A self-starter who explores new growth avenues and is willing to adapt to challenges. Must be persistent and resilient in a dynamic environment, always seeking to improve processes and outcomes for the customer. Strong Organizational and Collaboration Skills: Ability to effectively manage multiple tasks, prioritize workload, and maintain efficiency while working closely with colleagues. Must be someone who contributes to the team’s shared success and enjoys collaborating on projects. Professional Development: Demonstrated interest in continuous learning and professional growth. We seek someone motivated by the opportunity to develop new skills and take on greater responsibilities over time. Team-Oriented Motivation: Demonstrated motivation to contribute to the overall team’s success and help colleagues succeed. Must be driven by group achievements and positive feedback, not just individual metrics. Desired Skills: More than 2 years of experience in a customer-facing role such as outside sales, customer support, project management, or account management. We value experience in building and nurturing relationships. Experience using a CRM platform such as Salesforce or similar tools. Technical Requirements: Must have access to a wired internet connection with a minimum download speed of 25 mbps and upload speed of 20 mbps. Must be located in and able to work from Los Angeles, CA. Must have personal vehicle/transportation. Benefits Benefits Compensation: Competitive salary with profit sharing. A base salary with no commissions and a unique opportunity to earn a share of the company's success. Comprehensive Benefits: Medical, dental, and vision coverage. Financial Security: 401(k) retirement plan and voluntary life insurance. Well-being: Time off when you need it, supporting personal and professional sustainability. Open PTO available after one year. Professional Growth: Training, mentorship, and development opportunities. Support and Stability: Short- and long-term disability coverage and wellness resources. The salary for this position is $80,000 - $90,000. We may be open to negotiating outside this range if the desired salary aligns with both candidate and company needs. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a job applicant from California, please consult the privacy notice for further details.