Browse
···
Log in / Register

Director, Customer Success

$171,000-209,000/year

XperiencOps Inc

Pleasanton, CA, USA

Favourites
Share

Description

About XOPS XOPS delivers autonomous IT, finally. We rescue talented IT professionals from the drudgery of human middleware, the manual coordination between systems that drains resources and morale, by unifying IT, HR, and Finance systems into a self-healing single source of truth and deploying software robots that do real work. XOPS is the only active system of intelligence. Our living knowledge graph maintains complete lifecycle intelligence across every employee, device, and system, enhancing existing IT investments. This enables a legion of XOPS robots to implement policies autonomously 24/7, elevating IT professionals. Join us in building a world where enterprises achieve fully autonomous IT operations so IT professionals can focus on strategic direction and innovation. About the Role We are looking for a Director, Customer Success who has built CS foundations in early-stage startup environments or similar settings. You’ll be a hands-on owner of our most strategic enterprise relationships and will lay the groundwork for scaling the CS function, from playbooks and processes to reporting and feedback loops. This is a player-coach role: in the near term, you’ll own key accounts and work closely with cross-functional teams to deliver business outcomes. Over the next 12 months, the goal is to promote this role into Head of Customer Success, where you’ll formally lead the team and scale our approach as we grow. This role is ideal for someone who is ready to step into strategic leadership, while remaining tactical and execution-oriented in the short term. Customer Onboarding & Implementation Lead enterprise onboarding efforts, ensuring successful deployment and customer alignment Partner with Solutions Engineering and implementation partners for seamless rollouts Build scalable frameworks and repeatable onboarding processes for future CS hires Adoption, Engagement & Value Delivery Drive product adoption and time-to-value with customers through enablement and proactive engagement Own executive business reviews (QBRs), success metrics, and ROI tracking Monitor usage trends and proactively resolve blockers to retention or value realization Growth & Expansion Identify opportunities for expansion and upsell in collaboration with Sales Develop business cases and partner with customers to expand usage across teams and departments Track Net Revenue Retention (NRR), account health, and portfolio growth Foundation Building Create and refine key CS processes, including playbooks for onboarding, engagement, and renewals Establish customer health metrics, feedback loops, and escalation paths Influence product roadmap and cross-functional decisions as the customer advocate Future Leadership & Team Building Lay the foundation for a high-performing CS team Mentor junior team members or onboarding hires (as needed) Prepare to formally grow into a Head of Customer Success role within 12 months, based on business needs and performance Requirements 10+ years in Customer Success, Account Management, or Enterprise Delivery in SaaS or enterprise tech Demonstrated experience building or scaling CS functions at a startup or fast-growth company Proven success onboarding and expanding enterprise customers at scale Executive presence and ability to manage CIO/VP-level relationships Analytical mindset with comfort using data to drive strategy and decision-making Strong familiarity with tools like Gainsight, Salesforce, Rocketlane, Totango, etc. Excellent collaboration skills; thrives in a fast-paced, resource-constrained startup environment Has lead and grown a customer success team NOTE: Travel: expected range of 15-25% as needed Benefits Why Join XOPS? Make Your Mark: Build and lead the future of Customer Success at a high-growth SaaS company Career Growth: Clear path to Head of CS based on performance Customer-First Culture: Trusted relationships and rapid feedback loops define our work Powerful Product: Help enterprise IT teams automate and optimize with our platform Collaborative Team: Smart, humble teammates who value high impact over ego What We Offer Meaningful equity participation in a high-growth, early-stage startup Comprehensive healthcare, dental, and vision coverage 401(k) retirement plan Opportunity to work directly with CEO and executive team in shaping company strategy The chance to be part of a revolutionary transformation in enterprise IT operations For this role, the salary range is $171,000 - $209,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

Source:  workable View original post

Location
Pleasanton, CA, USA
Show map

workable

You may also like

Workable
Account Executive - Central
Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.  Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.  We're growing our sales team and we're looking to bring on an entrepreneurial and experienced Account Executive to drive revenue and hunt new business for Calabrio, with a focus on strategic enterprise sales. You will be at the forefront of our efforts to expand our growing business. Challenge yourself by selling the intrinsic value of software solutions to prospects and customers. The primary responsibility will be to manage and close a pipeline of opportunities, while working closely with other Calabrio resources and presales teams. **Please note while the position is 100% remote, the Account Executive must reside in or near a central state to effectively support clients and opportunities in the region.** What You’ll Be Doing (Key Responsibilities): Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities Qualify and manage leads through the full sales cycle Develop and maintain strong relationships with key decision makers Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs Effectively gather intelligence on markets, prospects, and competition using various resources Meet or exceed quota expectations We're Looking For: Outstanding negotiation skills Excellent communication and presentation skills, particularly via e-mail and by phone Experience in prospecting, and leveraging tools like Outreach, Sales Navigator, and ZoomInfo Light travel to industry conferences and meetings with key prospects Demonstrated success using a consultative approach with key business and technical executives, especially technical CXOs, and VPs Consistent history of overachievement, with demonstrated success of multi-year quota achievement An accountable team player with a tenacious drive to win Requirements 7+ years’ experience selling complex B2B software product(s) A college or university degree; technical disciplines or backgrounds are preferred Experienced in using Salesforce CRM to manage sales cycle Ability to travel up to 50% Benefits You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio: Global team recognized for their passion and innovation Innovative product culture and project exposure Training and development from industry-leading experts Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $125,000. Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work! Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success. We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing recruiting3@calabrio.com. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. Ready for Exponential Career Opportunities? Apply now
Texas, USA
$125,000/year
Craigslist
***Remote Sales/Work from Home - FT/PT*** (Wichita Falls)
Remote Sales / Work From Home – FT/PT (Denver) Symmetry Financial Group Compensation: $60K–$125K+ First Year (Uncapped Commissions + Bonuses) Employment Type: Full-Time or Part-Time (Your Choice) Job Title: Life Insurance Agent / Broker (with Agency Ownership Option) Telecommuting: 100% Remote ❓ Ask Yourself... Do you need to provide for your family or create more income for the life you want? Are you ready for freedom and flexibility with your time? Tired of building someone else’s future instead of your own? 👉 If you answered YES, keep reading. Why This Career? Today could be the day you take control of your future. Financial services is one of the most stable and lucrative industries in the world—and we’ll train you step by step. We’re looking for Independent Life Insurance Agents who are coachable, motivated, and ready to succeed. Work from anywhere (part-time or full-time) Set your own schedule Build your own agency (optional) Unlimited income potential No experience required—we train you 💰 Earnings Potential Part-Time (15–20 hrs/wk): $2,500–$5,000+ per month Full-Time (35–45 hrs/wk): $7,000–$12,000+++ per month (Your results depend on effort, following the system, and customer demand. No guarantees are made—see disclaimer below.) ⚡ What We Offer ❌ No cold calling, no bothering friends/family ❌ No MLM, dues, or hidden fees ❌ No quotas, no micromanaging, no sleazy tactics ✔️ Hands-on training & mentorship ✔️ Leads provided—people who requested life insurance help ✔️ Commissions paid daily direct from carriers ✔️ Raises every 2 months ✔️ Health insurance options ✔️ Bonuses, recognition, and luxury travel incentives ✔️ Opportunity to earn equity and build your own agency 🚀 Success Stories From Our Team Stay-at-home mom of 4 – earned thousands + $1,400 bonus in her first month Former dental hygienist – replaced a $90k salary her first year, working from home Bartender/musician – now travels and earns $10k+ monthly Retail manager – built his own business, makes $8k–$12k per month Remodeling GM – on track to own his agency, earning $5k–$15k monthly ⚠️ This Is NOT for You If... You want a guaranteed hourly/salaried W-2 job You’re looking for a “get rich quick” scheme You’re unwilling to invest a few hundred in your insurance license You lack discipline or integrity ✅ This MIGHT Be for You If... You want more than an average life You’re coachable and self-disciplined You value integrity and helping others You already hold (or are willing to get) your insurance license You see money as a tool for freedom and legacy—not just the end goal 📝 How to Apply Take the first step today—apply at: 👉 https://www.lifewealth360.com/ We look forward to helping you start your journey toward freedom and a better life! DISCLAIMER: No agent’s success, earnings, or production results should be viewed as typical, average, or expected. Your level of success will depend on your effort, ability to follow training, and market demand.
3902 Gayle Ave, Wichita Falls, TX 76308, USA
$60,000-125,000/year
Workable
External Sales Representative - Los Angeles (Spanish Bilingual)
Join the Gravity Payments team! A career at Gravity Payments is an opportunity to be part of a collaborative team where creative leadership, passion for progress, and accountability are paramount. Our team members focus and commit to helping our clients and community because we deeply care about others. Key Responsibilities Sales: Proactively identify and contact potential customers by visiting local businesses in person. Be responsible for the entire sales cycle, from scheduling meetings and presenting solutions to closing deals and fostering long-term relationships. Consistently exceed sales targets through relationship building and strategic outreach. Expand our network of local merchants, driving team growth and success. Strengthen customer retention, generate referrals, and create new revenue opportunities through proactive outreach. Requirements Account Management: Implement proactive strategies to strengthen relationships, identify retention opportunities, and drive referrals. Manage a portfolio of customer accounts, ensuring ongoing satisfaction through regular reviews, contract renewals, and rate assessments. Present and implement new financial services to maximize value for existing customers. Facilitate account maintenance virtually and over the phone as needed. Collaborate with other departments to quickly resolve customer challenges and maintain uninterrupted service. Participate in weekly strategy meetings to share progress, address challenges, and refine sales tactics, while engaging in continuous learning through role-playing exercises to enhance sales skills and effectiveness. Key Competencies Exceptional Communication and Interpersonal Skills: Ability to actively listen, build rapport, and clearly articulate ideas. Includes effective written and verbal communication with a focus on engaging diverse communities. Bilingual Proficiency: Fluency in both Spanish and English, written and spoken. Customer-Centric Problem-Solving Mindset: A genuine desire to understand and solve customer problems. This means prioritizing their needs and building long-term relationships based on trust, not just closing a sale. Must be able to think critically and offer valuable solutions that go beyond a simple transaction. Proactive and Adaptable Mindset: A self-starter who explores new growth avenues and is willing to adapt to challenges. Must be persistent and resilient in a dynamic environment, always seeking to improve processes and outcomes for the customer. Strong Organizational and Collaboration Skills: Ability to effectively manage multiple tasks, prioritize workload, and maintain efficiency while working closely with colleagues. Must be someone who contributes to the team’s shared success and enjoys collaborating on projects. Professional Development: Demonstrated interest in continuous learning and professional growth. We seek someone motivated by the opportunity to develop new skills and take on greater responsibilities over time. Team-Oriented Motivation: Demonstrated motivation to contribute to the overall team’s success and help colleagues succeed. Must be driven by group achievements and positive feedback, not just individual metrics. Desired Skills: More than 2 years of experience in a customer-facing role such as outside sales, customer support, project management, or account management. We value experience in building and nurturing relationships. Experience using a CRM platform such as Salesforce or similar tools. Technical Requirements: Must have access to a wired internet connection with a minimum download speed of 25 mbps and upload speed of 20 mbps. Must be located in and able to work from Los Angeles, CA. Must have personal vehicle/transportation. Benefits Benefits Compensation: Competitive salary with profit sharing. A base salary with no commissions and a unique opportunity to earn a share of the company's success. Comprehensive Benefits: Medical, dental, and vision coverage. Financial Security: 401(k) retirement plan and voluntary life insurance. Well-being: Time off when you need it, supporting personal and professional sustainability. Open PTO available after one year. Professional Growth: Training, mentorship, and development opportunities. Support and Stability: Short- and long-term disability coverage and wellness resources. The salary for this position is $80,000 - $90,000. We may be open to negotiating outside this range if the desired salary aligns with both candidate and company needs. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a job applicant from California, please consult the privacy notice for further details.
Los Angeles, CA, USA
$80,000-90,000/year
Workable
External Sales Representative-Miami (Spanish Bilingual)
Join the Gravity Payments team! A career at Gravity Payments is an opportunity to be part of a collaborative team where creative leadership, passion for progress, and accountability are paramount. Our team members focus and commit to helping our customers and community because we deeply care about others. Key Responsibilities Sales: Proactively identify and contact potential clients by visiting local businesses in person. Be responsible for the entire sales cycle, from scheduling meetings and presenting solutions to closing deals and fostering long-term relationships. Consistently exceed sales targets through relationship-building and strategic outreach. Expand our network of local merchants, driving team growth and success. Strengthen customer retention, generate referrals, and create new revenue opportunities through proactive outreach. Requirements Account Management: Implement proactive strategies to strengthen relationships, identify retention opportunities, and drive referrals. Manage a portfolio of customer accounts, ensuring ongoing satisfaction through periodic reviews, contract renewals, and rate assessments. Present and implement new financial services to maximize value for existing customers. Facilitate account maintenance virtually and over the phone as needed. Collaborate with other departments to quickly resolve customer challenges and maintain uninterrupted service. Participate in weekly strategy meetings to share progress, address challenges, and refine sales tactics, while engaging in continuous learning through role-playing exercises to improve sales skills and effectiveness. Key Competencies Exceptional Communication and Interpersonal Skills: Ability to actively listen, build rapport, and articulate ideas clearly. This includes effective written and verbal communication, with a focus on interacting with diverse communities. Bilingual Proficiency: Fluency in both Spanish and English, written and spoken. Customer-Centric Problem-Solving Mindset: A genuine desire to understand and solve customer problems. This means prioritizing their needs and building long-term relationships based on trust, not just closing a sale. Must be able to think critically and offer valuable solutions that go beyond a simple transaction. Proactive and Adaptable Mindset: A self-starter who explores new growth avenues and is willing to adapt to challenges. Must be persistent and resilient in a dynamic environment, always seeking to improve processes and outcomes for the customer. Strong Organizational and Collaborative Skills: The ability to effectively manage multiple tasks, prioritize workload, and maintain efficiency while working closely with colleagues. Should be someone who contributes to shared team success and enjoys collaborating on projects. Professional Development: Demonstrated interest in continuous learning and professional growth. We seek someone motivated by the opportunity to develop new skills and take on greater responsibilities over time. Team-Oriented Motivation: Demonstrated motivation to contribute to overall team success and help colleagues succeed. Should be someone driven by group achievements and positive feedback, not just individual metrics. Desired Qualifications: More than 2 years of experience in a customer-facing role such as external sales, customer support, project management, or account management. Experience in building and nurturing relationships is highly valued. Experience using a CRM platform such as Salesforce or similar tools. Technical Requirements: Must have access to a wired internet connection with a minimum download speed of 25 mbps and upload speed of 20 mbps. Must be located in and able to work from Miami, Florida. Must have personal vehicle/transportation. Benefits Benefits Compensation: Competitive salary with profit sharing. A base salary with no commissions and a unique opportunity to earn a share of the company’s success. Comprehensive Benefits: Medical, dental, and vision coverage. Financial Security: 401(k) retirement plan and voluntary life insurance. Wellbeing: Time off when you need it, supporting personal and professional sustainability. Open PTO available after one year. Professional Growth: Training, mentorship, and development opportunities. Support and Stability: Short- and long-term disability coverage and wellness resources. The salary for this position is $80,000 - $90,000. We may be open to negotiating outside this range if the desired salary aligns with both candidate and company needs. Gravity Payments is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity/expression, age, disability status, protected veteran status, or any other characteristic protected by law. Gravity Payments collects and processes personal data in accordance with applicable data protection laws. If you are a job applicant from California, please refer to the privacy notice for further details.
Miami, FL, USA
$80,000-90,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.