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Appointment Setter / Retention Specialist

Negotiable Salary

Joyce Windows, Sunrooms & Baths

Cleveland, OH, USA

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In-Office Only – 100% Outbound Calls About the Opportunity Joyce Windows, Sunrooms & Baths is a well-established, family-owned home improvement company with a long history of helping homeowners upgrade their living spaces. We’re growing fast and looking for energetic, phone-savvy individuals to join our in-house call center team. This is a full-time, in-office position focused entirely on outbound calls to potential and past customers. You’ll play a critical role in helping homeowners schedule their free design consultations and in reviving leads that previously went cold. What You’ll Do Make outbound calls to warm and hot leads—no cold calling required Set in-home appointments for our sales team Reconnect with past customers and leads to spark renewed interest Overcome objections and build rapport quickly over the phone Enter call notes and appointment details into our CRM system Consistently hit daily and weekly goals for appointments and dials Who We’re Looking For Must have previous experience in outbound phone sales, telemarketing, or appointment setting Strong communicator with confidence, energy, and resilience Driven by results and able to handle rejection professionally Organized and dependable—someone who shows up on time and ready to work Comfortable working in a fast-paced, performance-driven environment Basic computer proficiency for CRM and scheduling systems What We Offer Hourly base pay plus commission on every confirmed appointment Performance bonuses for hitting or exceeding targets Paid training and daily coaching Opportunities for growth into lead or team supervisor roles Positive, competitive team environment Full-time schedule in a secure, climate-controlled office Health and dental insurance options available Schedule Full-time, Monday through Friday and weekend shifts Day and evening hours available All work is performed on-site at our Berea, OH location This Position is Perfect For You If: You love being on the phone and don’t shy away from outbound calling You’re money-motivated and thrive in a high-energy environment You’re excited about helping homeowners connect with a trusted remodeling company You want a stable position with real opportunity to grow Apply Now If you're a phone pro who’s ready to work hard, earn big, and grow with a top-tier company—we want to meet you. Send us your resume today and start a rewarding new chapter with Joyce Windows, Sunrooms & Baths.

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Location
Cleveland, OH, USA
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