Operations Support Specialist - Bilingual English and Mandarin

Who Are We? UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada. What Do We Offer? At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story. Role Overview We are currently hiring multiple Operation Support Specialists to lead and manage our operations teams across multiple locations in North America. In this role, you will be responsible for overseeing operations in various regions, supervising data-related tasks, and optimizing standard operating procedures to ensure efficient and standardized operations. Our goal is to maintain high service standards, and as a result, you will be required to travel to support and guide local operations teams in cities throughout the United States. Requirements Primary Responsibilities: Provide operational support in logistics or related fields, ensuring smooth execution of daily activities. Analyze key metrics and operational trends to identify issues and recommend actionable improvements. Design and implement data tracking systems and templates to maintain data accuracy and consistency. Supervise teams and ensure compliance with standard operating procedures (SOPs) through effective leadership practices. Coordinate with cross-functional teams to drive operational enhancements and resolve interdepartmental challenges. Support the development and execution of standardized and automated processes to improve efficiency. Utilize automation tools and data systems to streamline workflows and optimize operational processes. Review and continuously improve SOPs by leveraging insights gained through data analysis. Organize and lead training sessions to roll out new SOPs, automation tools, and data systems, ensuring team alignment and adoption. Qualifications: 1-3 years of work experience in the warehouse and logistics industry. Bachelor's degree or higher education. Possession of a valid driver's license in the United States and willingness to travel up to 70-90% Ability to learn quickly and excellent problem-solving skills, with the ability to effectively handle unexpected situations. Strong planning, management, and coordination abilities. Excellent communication skills, both written and verbal. Proficiency in basic computer operations, including Microsoft Office software, and some data analysis skills. Benefits 401K, Dental, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program, H1B Sponsorship. $19-24/hour during the first three months, will increase after passing the probationary period.