Call Center Representative

Ready to Make an Impact in Healthcare? Join Serenity.  Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.  No Healthcare Experience? No Problem.  We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest.  The Role:  Call Center Representative | Las Colinas, TX As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.  What You’ll Be Doing:  Gently guide hesitant patients to book their first appointment with care & empathy  Convert new leads into patients with confident, results-driven follow-up  Schedule, adjust, and cancel appointments with accuracy  Act as a liaison between established patients and their provider  Working with other healthcare professionals to ensure seamless patient care  Provide information about healthcare services, procedures, and policies  Handle patient concerns, complaints, and questions promptly and professionally  Follow protocols for managing patient inquiries and issues  Resolve patient issues, offer solutions, and escalate when needed  Verifying patient information, insurance details, and eligibility  Accurately enter and update patient info in the EMR system  Other duties as assigned  What You Need:  High School Diploma or GED  Proven experience in a high-volume customer service industry  Excellent verbal and written communication  Proficiency with MS Office applications a plus  Basic math skills  Why You’ll Love Working at Serenity:  Starting at $16.50/hour with growth opportunities to $19.50/hour within six months  Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)  Luxe-level benefits: We cover 90% of medical, dental & vision   401(k) – because your future deserves self-care too   10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge   Flexible Shift Hours  Who We Are:   Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.   Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.