Team Member (Sbarro)

Key Responsibilities: 1. Customer Service: Greet customers warmly and assist them in a friendly and professional manner. Take customer orders and suggest menu items or promotions as needed. Ensure customer satisfaction by addressing any concerns or complaints promptly and professionally. Process transactions accurately, including taking cash, credit, or debit payments. Provide prompt service to ensure that customers receive their food quickly and correctly. 2. Food Preparation & Quality: Assist in food preparation, following Sbarro’s recipes and quality standards. Ensure that food is prepared and served fresh, hot, and at the correct temperature. Follow proper portioning, cooking, and food safety practices. Help in the preparation of menu items such as pizza, pasta, salads, and other offerings. Maintain a clean and organized work station. 3. Cleaning & Sanitation: Maintain cleanliness and organization in the kitchen, dining area, and restrooms. Clean and sanitize workstations, kitchen equipment, and dining areas regularly. Adhere to all health and safety regulations, including food safety standards and cleanliness protocols. Ensure that the restaurant is welcoming and well-maintained at all times. 4. Teamwork & Support: Work collaboratively with team members to ensure efficient operations and customer satisfaction. Support team members during busy periods by assisting with tasks such as food prep, serving, or cleaning. Help train and assist new team members, showing them how to complete tasks according to company standards. Communicate effectively with colleagues and supervisors to ensure smooth operations. 5. Inventory & Stock Management: Assist in the replenishment of food and beverage supplies during the shift. Ensure that products are stocked properly and stored in compliance with food safety regulations. Help with the organization of inventory and reporting of stock levels to the manager. 6. Health & Safety Compliance: Ensure that the restaurant complies with all food safety and health regulations. Follow proper sanitation and safety procedures to minimize risk in the workplace. Monitor the cleanliness of the kitchen and dining areas and immediately address any issues. 7. Additional Responsibilities: Assist with opening and closing duties as needed, including restocking and cleaning. Participate in promotional activities and company events. Perform other duties as assigned by the restaurant manager, assistant manager, or shift lead. Qualifications: Experience: Previous experience in a customer service or food service environment is preferred but not required. No prior experience is necessary as training will be provided. Skills: Strong customer service skills with a friendly and positive attitude. Ability to work in a fast-paced, team-oriented environment. Good communication and interpersonal skills. Ability to handle cash and operate the register. Basic food handling and safety knowledge (training provided). Education: High school diploma or equivalent preferred but not required. Must be at least 16 years old (age requirement may vary depending on location). Physical Requirements: Ability to stand for long periods of time and move around the restaurant. Ability to lift up to 25 pounds and perform tasks requiring physical stamina. Ability to work in a hot kitchen environment and use kitchen equipment safely.