Field Service Representative (Arroyo Grande, CA)

SUPERVISION Works under the general supervision of the SAT Manager. POSITION OVERVIEW We are seeking a highly motivated and technically skilled Field Service Representative (FSR) to support Site acceptance testing (SAT) and Commissioning work on our wastewater treatment systems. The ideal candidate brings a solid foundation in electrical and mechanical troubleshooting, clear communication skills, and the ability to work independently in the field under varying conditions. TYPICAL DUTIES PERFORMED Typical duties may include, but are not limited to, the following. Tasks may vary based on project needs. Technical Skills • Strong ability to read and interpret electrical schematics for high and low voltage (480VAC down to 24VDC) control systems. • Hands-on troubleshooting and diagnostics of 4-20MA instrumentation, motor control, actuators, and electrical panels. • Comfort working safely in live high- and low-voltage environments. • Familiarity with PLC controls and ability to communicate effectively with programmers to troubleshoot system faults. • Understanding of VFDs, pressure transducers, float switches, and level sensors. • Ability to perform I/O testing, system startup, loop checks, and verify sensor operation in the field. SAT & Commissioning Work • On-site system commissioning including operational checks and functional testing of mechanical and electrical components. • Completion of SAT and commissioning documentation, punch list generation, and follow-through on issue resolution. • Communicate clearly with clients and contractors during installation and commissioning phases. • Ability to document and escalate safety concerns. • Be available to our Lifecycle department after plant commissioning is completed to help troubleshoot issues if needed. • Provide site hands-on training to the operators. • Collect and manage field data, photos, and notes for project closeout documentation. • Maintain accurate travel logs, Daily Site Journals, expense reports, and timesheets. • Provide feedback to improve engineering, manufacturing, or FAT processes based on recurring issues. • Perform other related duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience Associate’s degree (A.A.) or equivalent from two-year college or technical school, or five years related experience and/or training or equivalent combination of education and experience. Communication Skills • Ability to read and understand technical documentation and instructions. • Comfortable interacting professionally with clients, contractors, and internal teams. • Clear written communication skills for reporting, email correspondence, and documentation. Computer Skills • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). • Experience using cloud storage platforms (e.g., SharePoint, OneDrive). • Basic understanding of HMI or SCADA systems is a plus. Certifications and Licenses • Valid driver’s license with a clean driving record. • Electrical certification or wastewater license is a plus but not required. Other Qualifications • Must be willing to work overtime, weekends, and holidays when required. • Must be willing to travel +80% of the time throughout the continental United States. All cost associated with business travel including airfare, hotels, and meals are covered by the employer. • Must be willing to remain onsite for the duration of each project, or at least two (2) consecutive weeks, whichever is shorter. • Typical work week is 40-50 hours including travel time. • Must have the knowledge and use of general office equipment including telephone system, copier, scanner and other pertinent office related equipment. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job for the entire shift. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to lift 50 lbs. • Must be able to sit, walk, stand, stoop, kneel, crouch, use hands to finger, climb, balance, talk, hear, crawl, drive and wear required Personal Protective Equipment (PPE) for extended periods of time. • Must be able to climb stairs and ladders. • Must be able to pull and push equipment resulting in 100 lbs of force. NOTICE OF WORK ENVIRONMENT & OCCUPATIONAL HAZARDS The wastewater industry can be hazardous due to exposure to biological and chemical hazards, as well as physical dangers, including but not limited to, confined spaces, slips, falls, wet and/or humid conditions, high and/or low altitude, moving mechanical parts, high and/or precarious places, fumes and/or airborne particles, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, vibration, sewage, epoxy coatings, solvents, and excessive noise levels. Employees may come in contact with wastewater which contains human waste. Wastewater contains various bacteria, viruses, and parasites that can cause diseases in humans and animals. Workers can be exposed through contact with wastewater, aerosols containing pathogens, or contaminated equipment. Wastewater treatment processes also involve the use of various chemicals, some of which can be toxic or corrosive. It is imperative that employees wear proper Personal Protective Equipment (PPE) and follow safety protocols. While not mandatory, it is also highly recommended that employees stay current with vaccinations, including Hepatitis A, Hepatitis B, Tetanus, and Diphtheria.