Operations Manager

Operations Manager Location: Spokane, WA Reports To: CEO & Operations Consultants Type: Full-Time, On-Site - Hybrid Compensation: $25-35/hr DOE  About Slate Flosser Slate Flosser is a fast-growing oral care company bringing innovative products to market, including our flagship rechargeable electric flosser. We’re entering a pivotal growth stage with new retail partnerships (Target, Costco, Amazon), and we need operational leadership to ensure our warehouse, freight, and reporting run smoothly as we scale. Role Overview The Operations Manager is responsible for owning Slate’s day-to-day operations — from warehouse execution to freight coordination, inventory accuracy, and compliance. This role will supervise the warehouse team, act as the primary point of contact for carriers and brokers, and deliver reporting that provides leadership with clear visibility into the business. By building SOPs, managing KPIs, and holding the team accountable, the Operations Manager will free leadership to focus on growth while ensuring Slate’s operational backbone is strong enough to scale. Key Responsibilities Warehouse & Inventory Management Supervise daily warehouse operations: receiving, putaway, picking, packing, shipping and warehouse organization. Implement and enforce SOPs for SKU classification (Sellable, Demo, Disposal, Returns). Manage virtual locations in Finale (staging, quarantine, returns) to streamline product flow. Conduct cycle counts and track shrink, ensuring ≥ 99.5% inventory accuracy. Logistics & Freight Act as point of contact for freight brokers and carriers; book shipments, resolve delays, and track landed costs. Coordinate inbound containers from Asia, including customs clearance and drayage. Ensure compliance with HAZMAT, FDA, and import/export regulations. Maintain freight documentation and track per-unit landed cost to support financial reporting. Reporting & Visibility Deliver End-of-Day (EOD) or weekly operations reports covering: Orders shipped & on-time % Inventory adjustments and shrink events Freight movements and delays Exceptions requiring leadership input Maintain operational dashboards in Finale for real-time visibility into orders, inventory, and shrink trends. Leadership & Accountability Supervise and coach warehouse staff (currently 2–3 associates). Create clear accountability with KPIs for accuracy, productivity, and timeliness. Run weekly ops meetings to review performance and identify bottlenecks. Delegate project ownership (EDI, compliance, process improvements) to team members where appropriate. KPIs for Success Inventory Accuracy ≥ 99.5%. Shrink % of COGS ≤ 0.5-7%. On-Time Shipment % ≥ 99%. Retail Compliance Rate ≥ 99%. Freight Booking Lead Time ≤ 48 hours. Forecast Accuracy ≥ 85%. Retail Compliance Rate (EDI/Routing Guides): ≥ 99% Team Productivity: Orders shipped per labor hour improves over baseline Why Join Slate? Be the operational backbone of a company at a pivotal growth moment. Hands-on responsibility and leadership opportunities — you’ll own both the floor and logistics strategy. Entrepreneurial environment where your work directly impacts profitability and scalability. Competitive pay, growth opportunities, and the chance to grow with a consumer brand entering national retail. Requirements Qualifications 2+ years in operations, logistics, or supply chain management (consumer goods preferred). Experience supervising small warehouse teams and implementing process discipline. Strong knowledge of freight booking, carrier coordination, and import/export basics. Familiarity with WMS/ERP systems (Finale experience a plus). Hands-on leader who can balance floor work with reporting and analysis. Bonus: Experience with FDA-regulated or HAZMAT-classified products (e.g., lithium-ion batteries). Benefits Benefits Competitive pay starts at $25-35 hr DOE with the ability to move up quickly. Holiday Pay (6Days) New Years Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Vacation/PTO for Full-Time Hourly Employees 7 Days 1st year 10 days 2nd year