Customer Service Lead

General Description: This position is primarily focused on completion of the hiring process, contracting, travel and logistics requirements for inbound crew members to O’Hara’s fleet of fishing vessels. These duties include, but are not limited to, coordinating, and implementing onboarding and crew rotation, completing required employment documentation and arranging travel and lodging. This position also maintains and provides onboarding metrics and data to vessel management. As a Crew Coordinator, there is constant interaction with all levels of corporate and vessel management. The ideal person for this job is passionate about O’Hara Corporation’s core values of Excellence, Integrity, Innovation and Passion. Essential Duties & Job Functions: Processes and onboards crew members for work onboard O’Hara’s catcher processor vessels. Track all vessel’s active crew list and rotation schedule. Provide weekly reports of upcoming rotations and inbound/outbound crew by trip. Track contract end dates, extensions, end of trip reports, and other key metrics. Provide weekly reports to vessel management. Work with third party vendors to arrange travel and lodging to accommodate crew movement. Work with individual crew members and purchasing department to set up gear orders made by the vessel. Work with management to continuously improve the hiring and onboarding process. Provide support and back-up to the O’Hara employment staff by assisting with customer service, completing paperwork, filing, data-entry, and coverage of phones, as needed. May interface with employee’s family members to answer questions or assist with communication. Able to strictly follow company policies and procedures. Excellent interpersonal skills. Able to interact and communicate positively and professionally in person, on the phone and in writing with individuals of all levels and diverse backgrounds. Able to maintain composure during busy times and challenging situations displaying a cheerful, can-do demeanor. Able to work independently to complete assigned tasks and to work well with other members to complete tasks assigned to the employment team. Able and willing to travel, work overtime and weekends as required. Travel may be required on an as needed basis. Use of a company issue cell phone and laptop after hours or while traveling is required. Other duties as assigned. Work Environment: This is a Seattle based position and is not eligible for remote work.  Interstate travel is required, as necessary. Flexibility regarding hours of work is required as needed to meet the demands of the job.  Night and weekend “on-call” rotations to respond to crew with travel issues and other urgent requests. Position may be exposed to inclement weather conditions at times while working outdoors.  The company provides appropriate PPE. While performing the duties of this job on the employee may be directly at the work site where the employee could be exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of overhead hazards. The noise in these work environments is usually moderate to very loud. Professional training, supervisory and human relations seminars, and any other continuous education may be required following hire. Requirements Mandatory Qualifications: Bachelor’s degree in business, human resources, psychology, organizational development or similar. Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint) skills. Excellent written and verbal skills. 3+ years of experience in an office environment. Ability to collaborate effectively in a team setting. Ability to multi-task and operate in a dynamic environment. Ability to read, write, speak and understand English. Must have a current Driver’s License. Preferred Qualifications: Previous data entry experience. Intermediate MS Office (Word, Excel, Outlook, PowerPoint) skills. HRIS and or applicant tracking system experience preferred. Knowledge of applicable regulations regarding employment practices. PHR, SHRM-CP certification. Physical Requirements: Physical and technical requirements that meet the standards of O’Hara Corporation   Infrequent lifting up to 25lbs Occasional walking and standing for periods exceeding one hour Frequent keyboard use and sitting at a desk Frequent bending, twisting and reaching  Benefits Compensation & Benefits Hourly Non-Exempt $25-$35 per hour Free on-site parking. If elected, medical, vision, and dental insurance is offered to employees and qualified dependents. If selected, 401K employee contributions begin after 60 days with employer match after one year. Contingencies: Any offer of employment will be contingent upon: Satisfactory results of background, reference checks, and validation of a current driver’s license. O’Hara Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.