Inside Sales Representative (Remote in PA)

Position: Inside Sales Rep Salary: $80,000+ (base + salary) Work Environment: Remote, 1x a week in-office preferred Why Pezon Properties (Trust Comes First) We are primarily long-term property owners and neighbors —not flippers or wholesalers generally. We buy, improve, and hold homes in the same communities we serve. That makes trust the foundation of every conversation. Your job is to quickly build rapport, understand the seller’s situation, explain our transparent process, and help them recognize why working with a dedicated local owner is the best path forward. Brief Overview The Inside Sales Representative (ISR) is the primary human connection for inbound and outbound seller leads. You will reframe perceptions, reduce uncertainty, and guide sellers with empathy and clarity — while driving qualified appointments for our Acquisition Specialists. This role blends customer advocacy, consultative sales, and disciplined follow-up. Key Responsibilities 1) Empathy & Customer Advocacy • Quickly build trust by introducing who we are: long-term owners invested locally; we are not flippers or wholesalers. • Practice active listening to uncover motivations, constraints, timelines, and decision-makers; reflect back what you heard. • Acknowledge emotions and stressors; de-escalate and create a sense of safety and control for the seller. • Document nuanced context in the CRM so the next teammate picks up the relationship seamlessly. 2) Process Education & Clarity • Teach-back the end-to-end selling process (evaluation → offer → closing → timeline coordination); verify understanding by asking the seller to paraphrase. • Set expectations on what happens next, who’s involved, and key milestones; remove mystery and surprises. • Contrast how our approach differs from wholesalers/flippers (no bait-and-switch, transparent evaluation, community investment). 3) Differentiation & Value Proposition • Articulate why selling to a committed long-term owner benefits the seller and neighborhood (certainty, reputation, care for tenants, property improvements). • Share relevant proof points: we own nearby properties, handle repairs responsibly, and close as agreed. • Position us against alternatives with honest, consultative comparisons (list vs. wholesale vs. us). 4) Sales Execution & Pipeline Management • Qualify leads rigorously (cold/warm/hot) using needs, timeline, property condition, repairs, AVM, and decision dynamics. • Set qualified appointments for Acquisition Specialists; ensure seamless handoff with complete notes and context. • Maintain disciplined follow-up cadences (calls, texts, voicemail drops) to move opportunities through the funnel. • Maintain accurate, real-time CRM records of all interactions, sentiment, and next actions. 5) Community Stewardship • Track outreach activity and results in the CRM to measure pipeline health and relationship growth. • Proactively hunt for deals through agent and owner networks, balancing this with farming inbound leads from direct mail and the website. • Set up introductory calls with real estate professionals to “sell us” as the best solution for their clients and listings. • Cold call agents and owners to introduce Pezon Properties and position us as the most reliable and community-minded buyer for their off-market opportunities. • Build relationships with local realtors, brokers, investors, and property owners on behalf of the company owner. 6) Relationship Building & Market Outreach • Advocate for solutions that protect the seller’s dignity and the community’s long-term health. • Explain how our ownership model elevates neighborhood quality and stability — we are neighbors first, investors second. Requirements Qualifications, Traits & Requirements • Proven track record in consultative sales or customer-facing roles where empathy and education drive outcomes. • Exceptional phone presence: active listening, objection handling, reframing, and story-driven explanation. • High EQ: able to read tone, regulate emotion, and adapt communication to different personalities. • Organized, reliable, and self-managed; strong follow-through and CRM discipline. • Coachability and growth mindset; embraces feedback and continuous improvement (1% better daily). • Tech-savvy with CRM, SMS, and productivity tools (Google Workspace, LeftMain, etc.). Values Fit (What Thriving Looks Like Here) • Belief & Customer-Focused: Mission-driven, neighborly, and relationship-centered. • Extreme Ownership & Responsibility: Own outcomes; no excuses, tight follow-through. • OPE & Grit: Raise the bar; persist through setbacks; learn fast from coaching. • Hustle & Hungry/Competitive: Urgency, extra effort, and scorekeeping that leads to wins. • Humble & Courage: Direct, respectful conversations; willing to speak up and try bold ideas. Time Commitment 40 hours weekly. Evening/weekend responsiveness is required to best serve customers.  Benefits Compensation Salary: $36,000 (base) + Commission  (Year 1 earnings should be at least $80k+ if all metrics are achieved)  If you are interested in moving forward with this position, please apply and complete the following job fit assessment: https://TeamArchitects.asmt.io/XTGRWKRRA/InsideSalesRepresentativeJob-Assessment