Independent Contractor - Restaurant Janitorial Services - Hampton Roads

Stanbridge University is seeking an energetic and detail-oriented Assistant Director, Vocational Nursing (Evenings/Weekends) to help lead and grow our VN program. Working alongside the Program Director, this role drives curriculum delivery, supports faculty, ensures compliance, and champions student success. With a focus on our evening and weekend cohorts, you’ll provide the leadership and support needed to create an outstanding learning experience that matches the quality of our daytime program. Key Responsibilities: Oversee daily operations of the VN program, with emphasis on evening and weekend cohorts. Recruit, train, and evaluate faculty. Manage curriculum delivery, faculty schedules, instructional resources, and course planning. Maintain adherence to the approved curriculum and ensure consistent instructional quality. Utilize ATI resources and promote active learning strategies to drive student engagement. Support student success by monitoring performance and implementing support strategies. Provide timely feedback on students, faculty, and facilities during weekend clinicals. Ensure grading, evaluations, and required reports are completed and submitted on time. Ensure compliance with BVNPT regulations and accreditation standards. Coordinate clinical site assignments and maintain partner relationships. Collect and report program data for compliance and continuous improvement. Establish strong two-way communication between the university and clinical facilities to ensure student requirements (e.g., health records, qualifications, paperwork) are met and to maintain healthy partnerships that drive student success. Qualifications: Licensure: Current, active, and unencumbered Registered Nurse (RN) license in California. Education: Bachelor’s degree from a BVNPT-approved school required; Master’s degree in nursing, education, or administration preferred. Experience: Minimum of three (3) years as a Registered Nurse. At least one (1) year of teaching or clinical supervision in a state-approved nursing program (VN, RN, or psychiatric technician) within the last five years; or Three (3) years in nursing administration or education within the last five years. Professional Preparation: Coursework in administration, teaching, and curriculum development from an approved school. Skills: Strong organizational skills, effective communication, and a collaborative leadership style; ability to support program outcomes and student achievement. $110-$125,000/yr. Salary is dependent on experience and education. Conditions of Employment: A job-related assessment may be required during the interview process. Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted). Employment verification will be conducted to validate work experience per accreditation standards. Offers of employment are contingent upon the successful completion of a background check. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment: Standard office/classroom/lab or clinical setting. Duties are typically performed while sitting at a desk or computer workstation. May include time spent in skills labs or bedside environments as required by the program. Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines. Physical Demands: Regularly sits for extended periods. Physical ability to perform program- or department-related duties. Proficient in using electronic keyboards and office equipment. Effective verbal communication via phone and in person. Ability to read fine print, operate computers, and understand voices clearly. Able to lift, carry, and/or move objects weighing 10–25 pounds as needed. Employee Benefits: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Exciting university events Seasonal motivational health and wellness challenges Work/Life Balance initiatives Onsite wellness program / Staff Chiropractor Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Institutional Values: Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life. Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice. Community Engagement: Through initiatives such as Stanbridge outREACH, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness. Equal Opportunity Employer: Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.

Stanbridge University is seeking an energetic and detail-oriented Assistant Director, Vocational Nursing (Evenings/Weekends) to help lead and grow our VN program. Working alongside the Program Director, this role drives curriculum delivery, supports faculty, ensures compliance, and champions student success. With a focus on our evening and weekend cohorts, you’ll provide the leadership and support needed to create an outstanding learning experience that matches the quality of our daytime program. Key Responsibilities: Oversee daily operations of the VN program, with emphasis on evening and weekend cohorts. Recruit, train, and evaluate faculty. Manage curriculum delivery, faculty schedules, instructional resources, and course planning. Maintain adherence to the approved curriculum and ensure consistent instructional quality. Utilize ATI resources and promote active learning strategies to drive student engagement. Support student success by monitoring performance and implementing support strategies. Provide timely feedback on students, faculty, and facilities during weekend clinicals. Ensure grading, evaluations, and required reports are completed and submitted on time. Ensure compliance with BVNPT regulations and accreditation standards. Coordinate clinical site assignments and maintain partner relationships. Collect and report program data for compliance and continuous improvement. Establish strong two-way communication between the university and clinical facilities to ensure student requirements (e.g., health records, qualifications, paperwork) are met and to maintain healthy partnerships that drive student success. Qualifications: Licensure: Current, active, and unencumbered Registered Nurse (RN) license in California. Education: Bachelor’s degree from a BVNPT-approved school required; Master’s degree in nursing, education, or administration preferred. Experience: Minimum of three (3) years as a Registered Nurse. At least one (1) year of teaching or clinical supervision in a state-approved nursing program (VN, RN, or psychiatric technician) within the last five years; or Three (3) years in nursing administration or education within the last five years. Professional Preparation: Coursework in administration, teaching, and curriculum development from an approved school. Skills: Strong organizational skills, effective communication, and a collaborative leadership style; ability to support program outcomes and student achievement. $110-$125,000/yr. Salary is dependent on experience and education. Conditions of Employment: A job-related assessment may be required during the interview process. Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted). Employment verification will be conducted to validate work experience per accreditation standards. Offers of employment are contingent upon the successful completion of a background check. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work Environment: Standard office/classroom/lab or clinical setting. Duties are typically performed while sitting at a desk or computer workstation. May include time spent in skills labs or bedside environments as required by the program. Subject to frequent interruptions, noise from talking or office equipment, and demanding timelines. Physical Demands: Regularly sits for extended periods. Physical ability to perform program- or department-related duties. Proficient in using electronic keyboards and office equipment. Effective verbal communication via phone and in person. Ability to read fine print, operate computers, and understand voices clearly. Able to lift, carry, and/or move objects weighing 10–25 pounds as needed. Employee Benefits: Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Exciting university events Seasonal motivational health and wellness challenges Work/Life Balance initiatives Onsite wellness program / Staff Chiropractor Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Institutional Values: Diversity and Inclusion: Stanbridge University’s motto, “Strength through Diversity,” reflects our deep commitment to honoring the diverse backgrounds of our students, faculty, staff, and surrounding communities. We strive to build an inclusive learning environment and uphold anti-discrimination practices in all aspects of university life. Innovation and Technology: We embrace cutting-edge technology to enhance student learning through interactive, hands-on experiences, including virtual reality and simulation labs—ensuring students are prepared for the demands of modern healthcare practice. Community Engagement: Through initiatives such as Stanbridge outREACH, students are empowered to give back to local and global communities, cultivating compassion, civic responsibility, and social awareness. Equal Opportunity Employer: Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.

Master HVAC Technician - Marine Corp Base Camp Lejeune Competitive Wages and an INSURANCE ALLOWANCE! Top reasons to work at EMI Services, a subsidiary of TechFlow: Annual increases to wages and allowance Non-seasonal- steady work NO TRAVEL- all work located on Camp Lejeune and surrounding installations! Tuition Reimbursement The Master HVAC Technician installs, modifies and repairs refrigeration systems such as: hermetic, semi-hermetic, screw, scroll and centrifugal units to 1100 tons; air conditioning; VAV and ventilation; VRF systems; CRAC units; geo-thermal; reversible chillers; air and water-cooled chillers; process coolers; ice machines; evaporative cooling; air compressing and related control systems, including pneumatic, DDC, and building control systems equipment. This person performs advanced installation tasks involving assembly, testing, calibrating, and adjusting of temperature control and environmental control systems such as air conditioning plants, air environmental control systems, air distribution systems and complex dual equipment cooling installations, specialized refrigerated warehouses and facilities and dehumidification systems. Additionally, the Master HVAC Technician installs new or repaired components and performs complex modifications of systems and components in accordance with applicable electrical publications and directives, and will maintain and repair specialized equipment such as DOAS; MAU and Pool Pak systems. This mechanic may perform complex repair of systems component such as compressors, condensers, heat pumps, fluid and refrigerant gas lines, valves, meters, gages, thermostats, pumps, mechanical linkage, electrical components, switching and controlling devices including pneumatic controls, variable speed drives, digital controlled devices, hydronic heating, cooling and economizer systems Salary $58.40/ hr. plus $14.75 fringe benefits used towards insurance and 401k! See ALL the fantastic benefits you receive as an employee of EMI below!! Key Responsibilities Diagnose and repair various refrigerant systems to include; Variable Refrigerant Flow Systems, Chillers, Reversible Chillers, CRAC Units Cut and bend tubing to correct length and shape, using cutting and bending equipment and tools, cuts and threads pipe, using machine-threading or hand-threading equipment. Joins tubing or pipes to various refrigerating units by means of sleeves, couplings or unions, and solders joints, using torch, forming complete circuit for refrigerant, installs various refrigerant valves in circuit(s) Test joints and connections in refrigerant piping for leaks using leak detector, verifies leak free using vacuum pump and vacuum hold test Test and verify proper operation of components, connects motors, compressors, temperature controls, humidity controls and ventilation fans Replace defective breaker controls, thermostats, switches, fuses and electrical wiring to repair installed units Add/remove Freon to refrigerant systems to achieve proper subcooling and superheat Observe pressure and vacuum gauges and adjusts controls to insure proper operation Wrap pipes in insulation batting and secure them in place with cement or wire bands Install, repair and service air conditioners, ranging up to 1100 tons cooling capacity in warehouses, barracks and commercial buildings Prepare work orders and cost materials estimates Assist in training lower-level workers in mechanical repair techniques Performs other related duties as assigned Essential Skills Knowledge and proficiency of the standard practices, materials, tools, and equipment used in the troubleshooting, repair and maintenance of commercial and industrial grade HVAC equipment Required to perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: operating equipment used in the installation, repair and maintenance on HVAC equipment; planning and managing projects; preparing and maintaining accurate records; and handling hazardous materials Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: indoor air monitoring equipment and interpret resulting data; standards for design and construction; air conditioning and heating codes; hazards and safety precautions; and refrigerant handling and disposal Knowledge of safety issues in the use of tools, equipment, and supplies used in repair of HVAC equipment Be adaptable and flexible in work situations PRACTICE WORKPLACE SAFETY in the use of tools, equipment, and supplies used in repair of HVAC equipment Including proper use of personal protective equipment (PPE) Requirements High School Diploma, GED or equivalent amounts of technical training and experience 10+ years of ADVANCED experience in the advanced maintenance, repair, installation and operation of COMMERCIAL/INDUSTRIAL heating, ventilation, refrigeration and air conditioning systems. Experience must include inspection, disassembly, assembly, replacement and repair of heating, ventilation, refrigeration and/or air conditioning systems to include compressors, motors, burners, pumps, filters, ductwork, pipes, valves, refrigerants and their recovery systems and pressure vessels Experience in installing, calibrating, troubleshooting and replacement of control systems is required EPA Universal Refrigeration License Valid driver's license compliant with REAL ID Act or are you willing and able to obtain one Pass a pre-employment drug screening and background check Regular, dependable attendance OVERTIME- Available evenings & weekends US citizenship to obtain and maintain access to military installations Physical Requirements Must be able to lift up to 50lbs unassisted Use of hands, reaching with hands and arms, talking, and walking Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping Climbing ladders and entering confined spaces Work both indoors and outdoors in various temperatures (some extreme) and weather conditions * Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Click here to follow EMI Services on Facebook Benefits As a team member at EMI, you’ll enjoy: Generous benefits package consistent with Collective Bargaining Agreement Insurance Allowance Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Federal Holidays) Short Term and Long Term Disability Term Life Insurance Safety Allowance Uniforms Annual increase to wages and allowance Non-seasonal- always steady work! Referral program- Join our team then bring your friends What Sets EMI Apart EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients’ expectations. The Right Partner: EMI has grown by gaining our customers’ trust and our employees’ loyalty. We’ve successfully performed over 60 service contracts and we understand the unique challenges facing today’s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry. The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners. The Right Approach: EMI brings vast expertise and proven solutions to augment our clients’ operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution. #emiservices

Metro Infectious Disease Consultants is seeking a full-time Registered Nurse for supervision and administration of infusion therapy at the clinic located in Morton Grove, IL. Schedule: M- F This position is best suited for someone looking for: Work/life balance Competitive pay Casual environment Large practice with continued growth Specific Duties: Place Peripheral Lines(peripherally inserted central catheter) lines for new patients, teach infusion patients how to self-administer medications. Document same in Medical Record. Review and chart daily laboratory results, passing information on to physicians and/or patients as needed. Eprescribe prescriptions at doctor’s order and communicate to pharmacies. Receive and return patient and other’s telephone calls. Review EMR charts for next day’s appointments, ordering lab results, consult reports or notes as necessary and document all required fields are within EMR to be eligible for meaningful use. Responding to telephone calls, meeting patients in the office and scheduling patients to come to the office as needed. Participate in quality assurance and educational activities as requested. Uses clinical judgment in evaluation activities to meet patient care needs establishing priorities. Monitors the safety and effectiveness of the environment and equipment. Participates in activities to facilitate good interpersonal communications with facility. Supports professional practice by observing the following: Uses knowledge and practices in accordance with 1) Standards of Nursing Practice; 2) JCAHO, state and local laws; 3) MIDC policy. Other duties and tasks as assigned Requirements Graduation from an accredited school of nursing Current IL RN license At least (2) two years RN office practice experience, preferably in an infusion-related practice Infusion experience Chemo experience is preferred, but not required Proof of current vaccinations, including recommended boosters, commonly required for those working with immunocompromised patients, including measles, mumps, rubella, varicella, hepatitis A & B, influenza, and COVID-19. Requests for accommodations/exceptions will be considered on a case-by-case basis, consistent with applicable laws. Benefits 401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance $100,000-$120,000 ($30/hour + monthly bonus)

Senior Master HVAC Technician - Marine Corp Base Camp Lejeune Competitive Wages and an INSURANCE ALLOWANCE! Top reasons to work at EMI Services, a subsidiary of TechFlow: Annual increases to wages and allowance Non-seasonal- steady work NO TRAVEL- all work located on Camp Lejeune and surrounding installations! Tuition Reimbursement The Senior Master HVAC Technician installs, modifies and repairs refrigeration systems such as: hermetic, semi-hermetic, screw, scroll and centrifugal units to 1100 tons; air conditioning; VAV and ventilation; VRF systems; CRAC units; geo-thermal; reversible chillers; air and water-cooled chillers; process coolers; ice machines; evaporative cooling; air compressing and related control systems, including pneumatic, DDC, and building control systems equipment. This person performs advanced installation tasks involving assembly, testing, calibrating, and adjusting of temperature control and environmental control systems such as air conditioning plants, air environmental control systems, air distribution systems and complex dual equipment cooling installations, specialized refrigerated warehouses and facilities and dehumidification systems. Additionally, the Senior Master HVAC Technician installs new or repaired components and performs complex modifications of systems and components in accordance with applicable electrical publications and directives, and will maintain and repair specialized equipment such as DOAS; MAU and Pool Pak systems. This mechanic may perform complex repair of systems component such as compressors, condensers, heat pumps, fluid and refrigerant gas lines, valves, meters, gages, thermostats, pumps, mechanical linkage, electrical components, switching and controlling devices including pneumatic controls, variable speed drives, digital controlled devices, hydronic heating, cooling and economizer systems. *This position will supervise lower level technicians, general maintenance workers and maintenance trade helpers. Salary $62.91/ hr. plus $14.75 fringe benefits used towards insurance and 401k! See ALL the fantastic benefits you receive as an employee of EMI below!! Key Responsibilities Diagnose and repair various refrigerant systems to include; Variable Refrigerant Flow Systems, Chillers, Reversible Chillers, CRAC Units Cut and bend tubing to correct length and shape, using cutting and bending equipment and tools, cuts and threads pipe, using machine-threading or hand-threading equipment. Joins tubing or pipes to various refrigerating units by means of sleeves, couplings or unions, and solders joints, using torch, forming complete circuit for refrigerant, installs various refrigerant valves in circuit(s) Test joints and connections in refrigerant piping for leaks using leak detector, verifies leak free using vacuum pump and vacuum hold test Test and verify proper operation of components, connects motors, compressors, temperature controls, humidity controls and ventilation fans Replace defective breaker controls, thermostats, switches, fuses and electrical wiring to repair installed units Add/remove Freon to refrigerant systems to achieve proper subcooling and superheat Observe pressure and vacuum gauges and adjusts controls to insure proper operation Wrap pipes in insulation batting and secure them in place with cement or wire bands Install, repair and service air conditioners, ranging up to 1100 tons cooling capacity in warehouses, barracks and commercial buildings Prepare work orders and cost materials estimates Assist in training lower-level workers in mechanical repair techniques Supervise and lead lower-level workers Performs other related duties as assigned Essential Skills Knowledge and proficiency of the standard practices, materials, tools, and equipment used in the troubleshooting, repair and maintenance of commercial and industrial grade HVAC equipment Required to perform single, technical tasks with a need to occasionally upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: operating equipment used in the installation, repair and maintenance on HVAC equipment; planning and managing projects; preparing and maintaining accurate records; and handling hazardous materials Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: indoor air monitoring equipment and interpret resulting data; standards for design and construction; air conditioning and heating codes; hazards and safety precautions; and refrigerant handling and disposal Knowledge of safety issues in the use of tools, equipment, and supplies used in repair of HVAC equipment Be adaptable and flexible in work situations PRACTICE WORKPLACE SAFETY in the use of tools, equipment, and supplies used in repair of HVAC equipment Including proper use of personal protective equipment (PPE) Requirements High School Diploma, GED or equivalent amounts of technical training and experience 15+ years of ADVANCED experience in the advanced maintenance, repair, installation and operation of COMMERCIAL/INDUSTRIAL heating, ventilation, refrigeration and air conditioning systems. Experience must include inspection, disassembly, assembly, replacement and repair of heating, ventilation, refrigeration and/or air conditioning systems to include compressors, motors, burners, pumps, filters, ductwork, pipes, valves, refrigerants and their recovery systems and pressure vessels Experience in installing, calibrating, troubleshooting and replacement of control systems is required EPA Universal Refrigeration License Valid driver's license compliant with REAL ID Act or are you willing and able to obtain one Pass a pre-employment drug screening and background check Regular, dependable attendance OVERTIME- Available evenings & weekends US citizenship to obtain and maintain access to military installations Physical Requirements Must be able to lift up to 50lbs unassisted Use of hands, reaching with hands and arms, talking, and walking Prolonged periods of sitting, bending, squatting, standing, twisting, or stooping Climbing ladders and entering confined spaces Work both indoors and outdoors in various temperatures (some extreme) and weather conditions * Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Click here to follow EMI Services on Facebook Benefits As a team member at EMI, you’ll enjoy: Generous benefits package consistent with Collective Bargaining Agreement Insurance Allowance Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Federal Holidays) Short Term and Long Term Disability Term Life Insurance Safety Allowance Uniforms Annual increase to wages and allowance Non-seasonal- always steady work! Referral program- Join our team then bring your friends What Sets EMI Apart EMI is an industry-leading provider of DOD base operation support services, facilities maintenance, and logistics. Our goal is to contribute to the repair and maintenance of buildings and equipment. EMI consistently delivers cost-saving through best value innovations and quality service that exceeds our clients’ expectations. The Right Partner: EMI has grown by gaining our customers’ trust and our employees’ loyalty. We’ve successfully performed over 60 service contracts and we understand the unique challenges facing today’s military. We offer exceptional responsiveness and a strong commitment to customer satisfaction. We demonstrate this commitment by consistently earning some of the highest customer satisfaction ratings in the industry. The Right Team: The EMI team includes over 250 high-achieving professionals, administrative and trades personnel deployed in various locations throughout the United States. At times, we augment our in-house capabilities with proven and capable business partners. The Right Approach: EMI brings vast expertise and proven solutions to augment our clients’ operations. We provide a platform that delivers seamless mission support and exceptional customer service in a very cost-effective and repeatable solution. #emiservices

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.  We are proud to say that for four years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to diversify our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.  What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/ How YOU will make a Difference:  We're looking for a dedicated Customer Care Manager who is enthusiastic about leading our call center team and championing new systems to elevate our customer service. If you have hands-on experience managing customer care advocates, training, reviewing data and analytics, enjoy finding creative ways to improve customer experiences, and love inspiring others to do their best work, we’d love to meet you. What YOU will do:   Oversee the daily operations of the customer care call center, ensuring the accurate quoting of eligibility, benefits and claims status and ensure issues are resolved promptly and effectively. Lead by example and represent HMA’s ‘People First’ values. Implement and manage new systems and technologies to improve call center efficiency and customer satisfaction. Develop and monitor KPIs to measure the effectiveness of the customer care team and identify areas for improvement. Mentor and support customer care advocates to ensure they have the skills and knowledge needed to provide exceptional service. Collaborate with other departments to ensure a seamless customer experience and address any cross-functional issues. Manage resources to achieve departmental budget targets. Stay up-to-date with industry trends and best practices to continuously improve our customer care operations. Exhibit strategic agility and analysis to drive the customer care strategy forward. Manage complex challenges and drive critical decision-making processes. Maintain a future-oriented mindset to anticipate and prepare for industry changes. Lead through change, inspiring and building trust within the team. Requirements Knowledge, Experience, and Key Attributes needed for Success:   Bachelor’s degree preferred 10+ years providing superior customer service preferably in a call center environment 1-2 years of proven experience managing a group of 12+ diverse customer care advocates including performance management. In-depth knowledge of customer service principles and practices is required Experienced managing and monitoring customer call que Knowledge of policies involving managing non-exempt individual contributors Proven ability to collaborate with diverse business groups across the organization Uses data and analytics to make decisions and recommendations for refinement Highly organized and detail-orientated Previous experience working in a medical or healthcare field is preferred Benefits The base salary for this position in the greater Seattle area is $104,000-$115,000 and varies dependent on geography, skills, experience, education, and other job or market-related factors. Performance-based incentive bonus(es) is available.  Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law. In addition, HMA provides a generous total rewards package for full-time employees that includes: Seventeen (IC) days paid time off (individual contributors) Eleven paid holidays Two paid personal and one paid volunteer day Company-subsidized medical, dental, vision, and prescription insurance Company-paid disability, life, and AD&D insurances Voluntary insurances HSA and FSA pre-tax programs 401(k)-retirement plan with company match Annual $500 wellness incentive and a $600 wellness reimbursement Remote work and continuing education reimbursements Discount program Parental leave Up to $1,000 annual charitable giving match How we Support your Work, Life, and Wellness Goals At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party. We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)  HMA requires a background screen prior to employment. Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures. HMA is an Equal Opportunity Employer. For more information about HMA, visit www.accesshma.com.