Branch Manager - The Woodlands

We’re seeking a dynamic and strategic leader to manage our Woodlands branch. As Branch Manager, you’ll lead a team of 4–8 employees, driving performance, member satisfaction, and operational excellence. You’ll champion a member-first culture, foster professional growth, and serve as a visible ambassador in the community to expand our market presence. Key Responsibilities 👥 Leadership & Team Development Lead, coach, and develop a high-performing team focused on accountability and continuous improvement Facilitate weekly meetings and daily huddles to align goals and strengthen communication Oversee staffing, performance reviews, and professional development initiatives Identify and mentor high-potential employees to build leadership capacity 💼 Member Experience & Sales Culture Promote a member-centric, service-driven environment with a strong financial guidance mindset Set clear performance expectations and coach staff to exceed service and production goals Resolve escalated member concerns promptly and professionally ⚙️ Operations & Compliance Manage daily branch operations including lending, teller services, and member support Ensure full compliance with federal/state regulations and internal policies Maintain audit readiness, cash control, and operational efficiency Leverage branch technologies to enhance service delivery 📈 Strategic Growth & Community Engagement Align branch performance with organizational goals to drive membership growth Represent the credit union in community outreach and member events Build relationships with Select Employer Groups (SEGs) and local organizations 🏢 Facility Oversight Ensure a clean, safe, and professional branch environment Coordinate facility maintenance and address issues proactively Requirements Proven leadership experience in financial services or retail banking Strong coaching, communication, and performance management skills Deep understanding of branch operations, compliance, and member service Ability to engage with the community and promote brand visibility Bachelor’s degree preferred or equivalent experience Benefits Benefits Salary range from $70,000 to $99,000 and performance incentives - Based on experience Comprehensive health, dental, and vision insurance Retirement plan with employer match Paid time off and holidays Professional development opportunities Supportive, member-focused culture