Field Administrator

Bluetape USA is Hiring a Field Administrator! Location: Dallas, TX Employment Type: Full-Time Salary Range: $65,000 – $80,000/year (based on experience) Schedule: Monday to Friday, No Weekend Work About the Role Bluetape USA is seeking a Field Administrator to act as the operational backbone of our Building Services team. In this role, you’ll be the central hub between customers, technicians, field managers, and vendors. If you’re highly organized, thrive in a fast-paced environment, and excel at problem-solving, scheduling, and customer communication, this is the opportunity for you. Key Responsibilities Respond to high volumes of customer communications (calls, texts, emails) within 15 minutes. Serve as the main point of contact for customers, technicians, vendors, and managers. Use scheduling software to dispatch and coordinate technicians across multiple projects. Accurately maintain customer records, job details, and invoicing data. Ensure follow-up and smooth service delivery through strong documentation practices. Adapt quickly to unexpected scheduling changes, customer issues, and technician availability. Support pricing and invoice accuracy. Requirements Must-Have Qualifications Excellent communication skills (written & verbal) with a professional, responsive approach. 1+ year of experience in customer service, support, or dispatching. Ability to handle high communication volumes and multi-task effectively. Strong scheduling, documentation, and organizational skills. Detail-oriented with accurate data entry and record-keeping abilities. Strong time management and problem-solving skills with minimal supervision. Familiarity with home services (plumbing, HVAC, electrical, etc.) for effective scheduling. Confidence using scheduling/dispatch software. Nice-to-Have Skills Prior experience in the home service industry. Knowledge of dispatch platforms (e.g., ServiceTitan). Basic accounting or invoicing knowledge. Experience with conflict resolution and customer de-escalation. Geographic familiarity with the Dallas area. Flexible availability outside standard work hours. Collaborative and adaptable with new software tools. Benefits Paid Time Off 401(k) Retirement Plan Health Care & Dental Insurance Travel Reimbursement No Weekend Work Growth Opportunities Bluetape USA is looking for driven professionals who thrive in fast-paced, detail-driven environments. If this sounds like you, apply today and help us deliver operational excellence to our customers!