Front Desk and Leasing Specialist

Under general supervision, the Front Desk and Leasing Specialist staff plays a key role in providing exceptional service and support at Boulder Housing Partners – Golden West Community, located at 1055 Adams Circle. This position is essential to fostering a welcoming, safe, and well-organized environment for residents, visitors, and staff.   The staff member will serve as the first point of contact at the front desk, ensuring a professional and courteous experience for all. Responsibilities include greeting residents and visitors, taking payments, entering work orders, answering phones, managing incoming messages, coordinating appointments, collecting and scanning them to the appropriate staff member. The staff member will also monitor safety and security, and report issues promptly to the appropriate personnel.   HIRING RANGE AND BENEFITS:  Hiring Range: $20 - $24/hour DOQ  Applications will be accepted through October 16, 2025. We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:  Medical, dental, vision health plans.  Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.  Paid life insurance.  Employee wellness program.  Long term disability  13 paid holidays per year plus vacation and sick leave.  Summer Fridays (if applicable)  Excellent work-life programs, such as flexible schedules, training opportunities, and more.  For more info please click here.  ESSENTIAL JOB FUNCTIONS:   Serve as the first point of contact by answering phones, managing daily appointments, and assisting residents with basic needs.   Post tenant notices, respond to inquiries, and direct visitors/applicants to appropriate staff or departments. Help customers navigate available housing options.   Maintain a professional and courteous relationship with residents and visitors, fostering a welcoming environment.   Collaborate with other Boulder Housing Partners (BHP) staff to ensure a safe and supportive environment for all residents.  Consistently enforce BHP policies and procedures, ensuring compliance and fairness.   Complete all required shift tasks and document pertinent information using verbal and written communication.   Enter data into systems such as Yardi, Survey Monkey, Excel, File Vision, Outlook, and Word as needed.   Assist with informing residents about activities as shared by Resident Services (RS).   Perform property management tasks, including collecting renewal paperwork, entering data into Yardi, and supporting leasing efforts as requested.   Take proper safety precautions, anticipate potential hazards, and act proactively to prevent accidents. Ensure the safety of self, others, and equipment.   Work collaboratively with the BHP team to address systemic issues, share feedback, and implement solutions to improve processes.   Maintain a high level of professionalism, integrity, and customer service, addressing questions and concerns with empathy and respect.   Participate in professional development and adhere to workplace policies, including attendance and attire standards.   Actively support and uphold BHP’s mission and values. Optimize resources, comply with all BHP policies, and contribute to creating an inclusive and respectful workplace.  Perform related tasks as assigned by management to meet organizational needs.   REQUIRED QUALIFICATIONS:    One year of exemplary customer service experience in a fast-paced, multi-tasking environment, with strong written and spoken communication skills. Demonstrated ability to work effectively with diverse populations, including seniors, individuals with disabilities, and people from various ethnic backgrounds. Proficiency in time management, organization, and a willingness to learn new software systems are essential. Must be adaptable, maintain a positive attitude while handling various tasks and schedules, and exhibit professionalism, integrity, and the ability to collaborate effectively with others. Boulder Housing Partners values employees who communicate courteously and responsively with the public and colleagues, are sensitive to diversity and inclusivity, provide efficient and effective service, act with integrity, and take accountability for their actions.    COMPETENCIES:   Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.   Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.   Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty.   Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.   Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.    Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.   Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.    Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation.  Able to navigate conflict and have difficult conversations with staff, peers, and residents.  Understands and practices the principles of active and effective listening.  Strives to constantly improve communication skills. High level of attention to detail and accuracy.   Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.    CHAIN OF SUPERVISION:   TITLE OF IMMEDIATE SUPERVISOR:  Senior Property Manager  TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION:  None    MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:   Personal vehicle, personal computer, telephone, photocopy machine, facsimile machine, and calculator.    WORKING CONDITIONS:  Physical Demands:  This position works in an office setting and is primarily sedentary, requiring the individual to sit for 8 or more hours per day. Work involves frequent use of hands and eyes for computer operation, data entry, and office equipment; vision to read, record, and interpret information; and verbal and auditory abilities to communicate with employees, vendors, and residents. The role may occasionally involve lifting and carrying materials up to 30 pounds, walking short distances, or standing for brief periods. Mental and cognitive demands include attention to detail, accuracy, problem-solving, meeting deadlines, and handling multiple priorities.  Work Environment:  Work is performed at a desk in a clean, comfortable, and generally quiet office environment, with frequent computer use and regular interaction with staff and community partners. Occasional interruptions and deadlines are part of the work.  The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.  BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.