Patient Educator

Tired of burnout from high-volume customer service — but still love helping people? At Serenity Healthcare, we’ll help you channel your service experience into a more meaningful role where you make a real difference every day.  As a Patient Educator, you’ll guide individuals through life-changing mental health treatments like TMS (Transcranial Magnetic Stimulation). If you're an empathetic communicator who thrives on making people feel heard, understood, and cared for — you’re exactly who we’re looking for. No healthcare background? No problem. We’ll train you — you bring the heart.    Why This is Perfect for You  You’ve spent years in customer service, hospitality, or retail  You’re ready to get out of the grind and into a career that matters  You want to use your people skills to do more than just solve complaints — you want to change lives    What You’ll Be Doing  Teach patients about TMS therapy and their mental health care options  Listen with empathy and document mental health symptoms and medication history  Support patients emotionally while guiding them through their treatment plan  Collaborate with clinicians to ensure patients feel supported, not shuffled  Who We Are  Serenity Healthcare delivers cutting-edge mental health care using FDA-cleared TMS technology — helping patients find relief when nothing else has worked. Backed by science, driven by compassion, and powered by incredible people like you.    Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.    Requirements You’re a Strong Fit If You Have:  2+ years in a customer-facing role (think support, hospitality, sales, etc.)  Strong people skills — you build trust naturally and listen without judgment  Comfort with multitasking in a fast-paced, high-emotion environment  Clear and professional verbal and written communication  A knack for organization and handling details with care  Education Requirements  High school diploma or equivalent required  Additional certifications in customer service, healthcare, or mental health a bonus  Benefits What You’ll Get  Work that’s emotionally rewarding and deeply impactful  A 3-day workweek (three 13-hour shifts — four days off!)  Real growth opportunities as Serenity expands  Competitive pay  Excellent benefits: We cover 90% of your medical, dental, and vision premiums  401(k) retirement plan  10 PTO days (15 after one year) + 10 paid holidays