Browse
···
Log in / Register

Customer Service Manager

$125,000/year

Keller Executive Search

San Antonio, TX, USA

Favourites
Share

Description

This is a position within Keller Executive Search and not with one of its clients. As the Customer Service Manager in San Antonio, this senior role is accountable for shaping customer service strategy and delivering measurable outcomes across the business. The position partners closely with cross‑functional leaders, drives operational excellence, and scales processes to support growth. Key Responsibilities: Set a clear multi‑year strategy and translate it into quarterly plans with accountable metrics. Lead teams with a focus on coaching, psychological safety, and high performance. Elevate CSAT/NPS through service design, QA, and knowledge management. Build data‑driven operating rhythms, dashboards, and continuous‑improvement loops. Own budgets and vendor relationships; negotiate contracts that balance value, risk, and speed. Design compliant processes aligned to local regulations and internal policies. Partner with Sales, Marketing, and People Operations to execute company priorities. Represent the function to senior leadership; prepare crisp updates and decision memos. To learn more about Keller, please see: https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-san-antonio/ Requirements 7+ years in progressively senior roles within the relevant discipline; experience leading managers. Demonstrated success building scalable processes and delivering against OKRs. Strong analytical and financial acumen; fluency with data tools and business cases. Excellent stakeholder management and executive communication skills. Working knowledge of applicable local laws, standards, and industry best practices. Bachelor’s degree required; advanced degree or certifications are advantageous Benefits Competitive compensation: $ 125,000–152,000 USD Opportunities for professional growth and leadership development. Company culture: Flat management structure with direct access to decision‑makers; open communication environment. Full medical coverage. Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law. Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity. Data Protection and Privacy: Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls. Pay Equity: Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance. Health and Safety: Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards. Compliance with Law: All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location. 

Source:  workable View original post

Location
San Antonio, TX, USA
Show map

workable

You may also like

Workable
Clinical Trainer/ Staff Developer (RN/LVN)
About Sunnyside Nursing Post-Acute Care Centrally located in Torrance, California, Sunnyside Nursing and Post-Acute Care provides sub-acute nursing care, rehabilitation services, skilled nursing, and long-term care. Our compassionate staff offers individualized care plans for each resident to ensure personalized care is provided to all our patients with a goal to return home. Our team of qualified professionals provides compassionate care by: Maintaining high medical integrity Fostering a team spirit among staff Creating friendly, beautiful surroundings for our residents and their visitors We understand the importance of creating a comfortable and nurturing atmosphere, whether residents stay for short-term treatment or long-term care. The role of the Clinical Trainier/ Staff Developer oversees the facility's training for new and exhisting LVNs and RNs and promotes employee satisfaction and retention. This position reports to the Director of Staff Development. Job Description Assist Director of Staff Development in planning, developing, directing, evaluating, and coordinating educational and on-the-job training programs, in-services, and orientation. Provide leadership in formulating the goals and objectives of the in-service educational programs of the facility. Secure, develop and maintain records, reports, instructional manuals, reference materials, etc., pertinent to in-service educational programs. Maintain and update employee files with necessary certification documents, reports, class attendance, etc. Provide oversight to LVNs, RNs and CNAs for their training, development, and skill checks verification Promote and utilize training as a way to empower LVNs, RNs, and CNAs to cultivate employee satisfaction and achieve higher retention rates Other duties as directed by Director of Staff Development, Chief Clinical Officer, or Executive Director Requirements Minimum 5 years’ experience providing direct care to multiple residents Nursing degree from accredited college or graduation from approved LVN/LPN or RN program Current unencumbered license to practice as an LVN/LPN or RN in the state Experience with PointClickCare (PCC) Must be knowledgeable of nursing practices, procedures, terminology, laws, regulations, and guidelines that pertain to long-term care Strong leadership and communication skills Should be comfortable with teaching, speaking, presenting, supervising, and holding staff accountable Prior Staff Development experience preferred Must be authorized to work in the United States Must be flexible with work hours as needed Shift: Monday - Friday 8:30am - 5:00pm May require to work some weekends Benefits Why Work for Sunnyside Nursing & Post-Acute Care Compensation based on experience, qualification, and licensure ($93,600 - 114,400 annually) Opportunities for growth Paid sick leave/paid holidays Medical, dental, vision, and Supplemental Insurance 401K Loving and caring work environment We take great pride in meeting or exceeding CDC and CMS standards. On-site experts provide teaching, coaching, and support on infection prevention practices. In addition, we maintain an abundant supply of PPE, including N95 masks, for all who provide care and services to our patients and residents. Our multiple testing capabilities, including Point-of-Care (POC) testing, are available at every location and comply with CMS and local guidance If hired, we require that all employees be vaccinated, unless a medical or religious accommodation is needed. EQUAL OPPORTUNITY EMPLOYER We are an equal opportunity employer. We celebrate diversity & pride ourselves on creating an inclusive environment for all employees and residents.
Torrance, CA, USA
$93,600-114,400/year
Workable
Associate Clinical Social Worker (ASW) - California
About Us: Total Life is on a mission to support seniors and combat mental health issues by making quality, affordable emotional support services easily accessible. We are a behavioral health company solely committed to serving seniors by taking an evidence-based approach to mental health and aging. Total Life is empowering seniors to live more fulfilling lives because we know age is just a number. The Opportunity: Total Life is currently seeking a dynamic and enthusiastic Associate Clinical Social Work (ASW) Intern in the state of California who is looking to fill their clinical hours for licensure by providing virtual individual therapy under a supervisor. The successful candidate must have proven experience working with seniors suffering from anxiety, depression, grief and loss, loneliness, life transition, medication/pain management, and end-of-life planning. This is an exciting opportunity to be part of a thriving start-up with the opportunity for growth. Registered interns receive free supervision. This is a remote position. Your Role: Provide clinical and therapeutic services to individuals according to discipline standards and in accordance with policies and procedures. Completing individualized biopsychosocial assessments, treatment plans, and progress notes within 24-48 hours. Maintain confidentiality of electronic health records (EHR) that are in accordance with HIPAA guidelines and other federal and state regulations. Remain up to date with clinical knowledge and treatment modalities. Demonstrates understanding of sound ethical practice. Complete and maintain all required continuing education requirements for specific licensure and specializations. Be aware of community referral sources and refer when necessary. Follow all safety protocols as set out by National Association of Social Workers (NASW) Code of Ethics. Requirements Master’s degree from an accredited university or college in Social Work, Counseling, Psychology or in a related human services field. Must be license eligible in the state of California (Board of Social Work) or have an active Associate License within the state of California. Maintain and be in good standing with the California Board of Health and all appropriate professional board entities. Must possess and provide proof of professional liability insurance/malpractice insurance or will need to purchase a policy prior to hiring. Maintain current liability insurance of at least $1,000,000 claim limit/$3,000,000 aggregate. Ability to efficiently use web-based systems for quality review of records and work performed. Must be comfortable providing teletherapy. Excellent organizational and time management skills. Strong relational and communication skills. Demonstrated ability to collaborate well with colleagues, as well as those providing administrative support. Must be available to start with a minimum of 10 hours per week Experience providing therapeutic services to seniors (65+) preferred CAQH credentialing already set up is a plus Bilingual fluency (English/Spanish) is a plus Must be able to pass a criminal background check Benefits Compensation: $30-$37 per hour based on experience and credentials. Perks: Opportunities for growth Flexible schedule Schedule: Part-time positions available with opportunities for full-time Monday-Friday Even if you do not meet all of our criteria or have any questions please do not hesitate to apply. We would love to meet you! Please attach your resume outlining your professional experience.
California, USA
$30/hour
Workable
QA Analyst, KSM
Keeper Security is hiring a motivated and detail-oriented QA Analyst to join our Keeper Secrets Manager (KSM) team. This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and help us maintain and improve the quality of the product delivered to our customers. About Keeper Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com. About the Role As a QA Analyst on the KSM team, you will play a key role in validating the functionality, security, and performance of Keeper Secrets Manager, SDKs, and integration components. You will work closely with software engineers, product managers, and DevOps teams to execute manual and automated tests, report defects, and ensure KSM products meet the highest quality standards. This role is ideal for someone with strong attention to detail, an interest in cloud and DevOps technologies, and a passion for secure software. Responsibilities Execute functional, integration, regression, and UI testing for KSM web applications, SDKs, and integrations Test KSM workflows in cloud environments (AWS, GCP, Azure) and infrastructure-as-code (IaC) scenarios Collaborate with software engineers and product managers to understand requirements and define test cases Report, track, and communicate defects in Jira or other tracking systems, ensuring clear documentation Support automation testing initiatives by designing test scripts and leveraging existing frameworks Validate security controls and compliance measures within KSM workflows Contribute to improving QA processes, test coverage, and product reliability Requirements 2+ years of experience in QA, software testing, or a related role Familiarity with web applications, APIs, cloud platforms (AWS preferred), and DevOps workflows Experience with manual testing and basic understanding of automated testing principles Knowledge of bug tracking and test management tools (e.g., Jira) Strong attention to detail, analytical skills, and ability to document findings clearly Excellent communication and collaboration skills Due to the role’s involvement in GovCloud, all applicants must be a U.S. Person (citizen or lawful permanent resident) Preferred Qualifications Exposure to scripting or automation languages (Python, Bash, Go) Experience testing SDKs, developer tools, or integrations Familiarity with security and compliance standards (SOC 2, FedRAMP, ISO 27001) Experience with containerized environments (Docker, Kubernetes) Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Chicago, IL, USA
Negotiable Salary
Workable
Director, Revenue Operations & Analytics
ABOUT KATE FARMS Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition.  Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms.   POSITION OVERVIEW As Director, Revenue Operations, you will drive scalable growth through operational support, data-driven insights, and cross-functional collaboration. The role will report to the team leader and directly support sales leadership and other senior leaders across the company, working closely with stakeholders to drive business while building systems that scale with our ambitious growth targets.  You will work heavily in tools such as Excel, Power BI, and other licensed software tools, managing a workload that includes operational requirements to keep the business moving with ad hoc projects and special assignments to increase efficiency and unlock new revenue. WHAT YOU WILL DO Develop and implement revenue operations strategies to optimize revenue growth. Collaborate with sales and finance teams to analyze revenue performance and identify growth opportunities. Build and standardize processes and best practices for financial contract management, reporting, and accruals. Analyze and interpret contract performance and find pricing optimization opportunities to deliver reports for customer business planning, quarterly business reviews, and executive summaries.  Lead the effort to define the business requirements to evolve the maturity of the customer contract sales data to more efficiently administer contracts, report on performance, and use data insights to develop growth strategies. Build and maintain automated reports and dashboards using Power BI, Excel, and proprietary software. Supports diverse hiring and related initiatives to meet company goals. WE ARE LOOKING FOR SOMEONE WHO Bachelor’s degree in Business, Finance, or related field (MBA preferred). 8+ years of progressive experience in strategy, finance, sales, operations, or revenue leadership is required. Demonstrated leadership experience, including managing teams and driving complex strategic initiatives. Proven ability to develop and implement strategies, ideally within: o   Healthcare or adjacent industries o   Management consulting or a comparable strategy role o   Other relevant strategic leadership experience Strong proficiency in analytical methods and tools, including pricing strategies and models. Excellent analytical and problem-solving skills with the ability to think strategically, identify opportunities, and deliver measurable results. Familiarity with healthcare systems, particularly in the nutrition and medical fields, is preferred but not required. Experience supporting or participating in contract negotiation and management is an added benefit. Exposure to regulatory requirements related to pricing and contracting are an asset. Background in pricing optimization initiatives is a plus. Experience with Salesforce or other CRM platforms is preferred. Excellent leadership and communication skills. Dedicated to building high-performing teams while also supporting employees’ career growth in individual ways. Invites and uses the opinions and perspectives of others. Strong commitment to company mission and values. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Effectively handle lifting of various objects weighing up to 12 pounds. While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. Possess the ability to sit at a computer for extended periods of time.   WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with occasional trips to the corporate office or other meeting locations.  Requires 5% travel.   It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.  All job offers are contingent upon successful completion of background verification. $145,000 - $170,000 USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents.  Employees will also receive a generous  PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure),  two weeks of paid “Refresh” leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year.  Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more.      
Goleta, CA, USA
$145,000-170,000/year
Workable
Management Analyst-536203
The Bureau of Overseas Buildings Operations (OBO) directs the worldwide overseas building program for the Department of State. Working with other offices and bureaus, foreign affairs agencies, and Congress, OBO’s challenge is to set worldwide priorities for the design, construction, acquisition, maintenance, use, and sale of real properties and the use of sales proceeds.   The Department of State, Bureau of Overseas Buildings Operations, Directorate of Program Development, Coordination, and Support (DOS/OBO/PDCS) is responsible for the design, coordination, and management of OBO’s construction and renovation programs.   The Office of Project Development and Coordination (OBO/PDCS/PDC) provides project management and project management support for projects from inception through completion. The projects that will be supported by this requirement are in U.S. facilities worldwide. These projects include studies, reports, renovations, repairs, and new construction. Budget estimates for these projects range from approximately $100,000 to $1,000,000,000.   Job Duties: Assist the Division Chief to ensure that assigned tasks and office operations are effectively coordinated and scheduled. Coordinates process, procedure, tracking, submission, and completion of contract actions. Works with established information management tools to gather data and status on initial project planning in conjunction with PDC division chiefs and staff; and executes reports reflecting the status of execution versus pre-established targets, management windows of upcoming activities, and the impact of contractual and other changes on budgeted cost and scheduled completion dates. Assists in evaluating the impact of existing and proposed programs on available resources and drafts recommendations for alternative courses of action. Assists in the preparation and publication of studies, reports, analytics, and plans, including responsibility for collecting, organizing, analyzing, and incorporating data for a wide-range of documents (e.g., Project Authorization Documents, Scopes of Work, Course of Action Memoranda, Requests for Contract Actions, and Project Development Packages, etc.) Provides necessary assistance to the Division Chief for meetings and conferences to include scheduling, taking, and distributing meeting minutes and following up on assigned actions, etc. Communicates with Division management officials and co-workers in both informal conversations and formal presentations and delivers briefings and presentations concerning administrative, clerical, and other non-technical matters. Prepares drafts of program analysis reports on the status of Division goals and objectives attainment; assists in analysis of current operating programs within the Division to evaluate their actual and potential effectiveness in meeting objectives; and prepares briefing materials for the Division Chief and other key staff on the results of these analytical studies. Assists in evaluating the impact of existing and proposed programs on available resources and drafts recommendations for alternative courses of action. Develops drafts of concepts for the implementation of selected planning activities, including suggested scope of the activity, operational and programmatic costs, and likely duration; and assists the Division Chief in obtaining clearance of these concepts with operational and management-level personnel in OBO and the Department to ensure that the proposed scope, schedule, and budget will meet the perceived needs and are realistic in terms of resources. Gathers and collects program data or information following routine search procedures; conducts research in Office and Division files and other files and databases to locate data and background information, as requested; and assembles and summarizes data, background information, and other materials from publications and other sources. Assists management officials and staff with routine travel queries and stays abreast of new department travel policies and procedures. Assists the Division Chief in coordinating and monitoring the implementation of planning activities to ensure accomplishments of objectives; helps in the identification of unresolved issues that arise during implementation; and checks back periodically to see that the implementation is proceeding as planned. Types and edits letters, memoranda, cables, reports, and other material as directed, using office automation software and equipment; and drafts some correspondence under appropriate supervision. Supports and audits project, contract, and office documents. Updates delegated tasks to ensure progress to deadlines. Management of administrative details, and other duties as assigned. Requirements Must be a U.S. citizen. Skilled in the use of basic and advanced features of the Microsoft Office suite, including Access, Excel, PowerPoint, Word, and other applications such as SharePoint, as well as other automated systems used by the Office, and the ability to learn and apply new software variations as they affect Office operations. Ability to extract detailed information from various sources, accurately capture that information in the appropriate system or document and monitor status of information to prepare reports for management use. Ability to review office administration processes, problems, and issues and provide recommendations based on findings. Skilled in oral and written communication which enable the contractor to ensure facts, ideas, and instructions in a succinct and organized manner to advise and otherwise interact with other Office members on staff actions, reports, tasks, office correspondence and the use of automated office equipment, and with managers and others external to the Office with whom business is conducted or operational requirements are discussed. Possess a mastery of basic concepts, principles, and practices of a Management Analyst that enables the incumbent to understand the wide range of State Department office duties. Exercise appropriate management controls over entrusted assets and operations in accordance with applicable laws and regulations. A bachelor’s degree and six (6) years of experience.
Arlington County, Arlington, VA, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.