Customer Success, Implementation Manager

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet. Our mission focuses on two things — first, on being an internet service provider committed to simplicity, transparency, and delight, and second, on providing high-speed internet to underserved communities both locally, nationally and globally. We approach our mission with cutting-edge wireless technology, user experience designed to delight, and a diverse and intellectually curious company culture. Who we’re looking for: As a Customer Success Manager, you will help launch and grow Starry Internet service with our Property and Building partners. Our ideal candidate is a people person that enjoys being in the field and will be responsible for building relationships and increasing adoption of Starry Internet with multi-dwelling unit properties (MDUs). You will serve as the point-of-contact for property owners and management, onboard buildings, manage rollout timelines, and represent Starry in meetings, social functions, or in the community.  You will also be responsible for developing and maintaining lasting relationships with property managers that will be conducive to the ongoing growth of Starry services to residents within your portfolio of properties. Our real estate partners (property management, leasing, maintenance teams) need to be our channel partners to reach residents, our ultimate customers, and Customer Success plays a central role in maintaining these relationships. What you’ll do: Manage a portfolio of accounts to achieve long-term subscriber sales success Represent Starry to Property and Building partners and be the primary contact to grow the B2B/B2B2C relationship Bridge the Client Services relationship with Deployment and Marketing teams to drive timely construction and roll out of Starry Internet in new buildings Scale enrollment and participation of Starry’s marketing programs among assigned portfolio partners Generate new business using existing and potential customer networks Act as a dedicated resource for key accounts Maintain accurate service and customer activity records Build a community around Starry and the property by adding value to the building  Other duties and responsibilities as assigned Qualifications: 5 years experience in Sales, Customer Success or Account Management Demonstrated ability to synthesize information to see the big picture while effectively managing details Excellent listening and writing skills Excellent communication and interpersonal skills Proven ability to successfully work independently as well as collaborating across multiple functions in an organization to accomplish team goals Valid driver’s license, a clean driving record, and a reliable personal vehicle (mileage reimbursement available) Proximity to and willingness to commute to the assigned territory (primarily DTLA, Hollywood, San Fernando Valley) 4 days per week. 70%+ of working hours are spent in the field cultivating relationships BA/BS degree or equivalent practical experience Bonus points if.. You have experience working with multi-dwelling unit residential customers, property management or real estate industry You have a demonstrated ability to navigate the ambiguity inherent in the early stage development of products and services as well as a rapidly changing digital landscape You have a real passion for Starry’s business or the ISP industry Salary range of $75,000-$85,000 plus bonus. Final salary will be based on a variety of factors, including experience, education, and training. We work hard, so we take care of each other and try to enjoy ourselves along the way.  All full time Starry employees receive:   Generous employer contribution for you and your dependents on low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment   Happy Interneting! Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Full time Customer Service Representative/Scheduler for our Plumbing Company. Job duties involve taking incoming calls and making outbound calls to assist with clients' questions, retrieve information, coordinate and communicate to ensure the efficient and effective dispatch to schedule service appointments with computer software, resolve urgent matters, enter in and bill client invoices and warranty claims, promote our company with phone, text, and email marketing. Knowledge of office procedures, typing minimum of 35wpm, telephone etiquette. Typing test will be given. Bi-lingual a plus. Customer Service experience a plus but we are willing to train those who already have at least 2-3 years' experience in an office environment. Join our company who is committed to upleveling their employee's skills and professional growth with a team committed to excellence, success, and 100% customer satisfaction!

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.   If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.    No Healthcare Experience? We’ve Got You.  We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest.  The Role:  Call Center Manager | Sandy Springs, GA  As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.  What You’ll Be Doing:  Supervise and coach call center team to deliver top-tier patient service  Improve call center metrics while ensuring quality patient interactions  Monitor and analyze call center performance data to drive continuous improvement  Create and maintain standard operating procedures for patient communication  Lead training initiatives on healthcare regulations and company policies  Collaborate with clinical teams to ensure seamless patient care coordination  Manage schedules to ensure coverage across all time zones  Handle escalated patient concerns with empathy and resolution focus  Ensure HIPAA compliance and patient confidentiality in all interactions  What You Need:  7+ years of call center management experience, healthcare setting strongly preferred  Solid working knowledge of Workforce Management systems and practices  Excellence in developing and motivating customer service teams  Data-driven approach to performance management and process improvement  Track  record of improving customer satisfaction metrics and team performance  Crisis management experience and ability to handle sensitive situations  Experience with healthcare scheduling systems and EMR platforms a plus  Strong understanding of HIPAA regulations and healthcare compliance requirements  Why You’ll Love Working at Serenity:  Competitive pay based on experience  Luxe-level benefits: We cover 90% of medical, dental & vision   401(k) – because your future deserves self-care too   10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge   Employee Referral Program  Opportunity for advancement and professional development  Who We Are:   Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.   Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   

Hi, I'm a working professional living in Williamsburg and our office is in Greenpoint. I'm looking for project manager/assistant to support both personal and business related tasks. It will most likely be 70-80% business. The job will be in person and will evolve into a hybrid role where 1-2 days a week could be remote: I'm looking for someone who is a self starter and motivated. They are on time, organized, and take pride in their work. Below are some responsibilities. Responsibilities: - Shipping Samples from the office - Maintaining office inventory - Scheduling labor for production - Making sure office is organized and clean - Providing production support - Shipping and receiving pallets Qualifications: - Good communicator - Organized - Ability to use a computer including google suite - Reliable Please send a resume with your availability and compensation requirements and a brief paragraph on your availability, what area of the city you live, and why you're excited about this job. Put GRIFFIN in the subject line so I know you read the entire post.

Spartan Plumbing, LLC in Dayton, OH is looking to hire a Call By Call Manager to oversee our plumbing sales operations and service team. Are you an expert manager? Do you want to take your career to the next level? Would you like to join a company with a great team and exceptional working environment? If so, please read on! Responsibilities include participating in the overall strategy, managing people, and establishing policies. You should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring we are exceeding our client's expectations. Ultimately, you’ll help our company grow and thrive. Oversee day-to-day operations Design strategy and set goals for growth Drive Sales and Installation Productivity to meet daily targets Ensure Daily KPIs are achieved Set policies and processes Ensure employees work productively and develop professionally Oversee training of new employees Prepare regular reports for upper management Requirements Proven experience as an Operations Manager or similar executive role Knowledge of business process and functions (finance, HR, procurement, operations etc.) Strong analytical ability Excellent communication skills Outstanding organizational and leadership skills Problem-solving aptitude Benefits Job Type: Full-time Pay: $60,000.00 - $70,000 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Referral program Vision insurance ARE YOU READY TO JOIN OUR SERVICE TECHNICIAN TEAM?* If you feel that you would be right for this Call By Call Manager job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

🌟 –Customer Service Concierge – Luxury Residential – Flatiron District Will Train 🌟 📍 Full-Time | 💼 Career Growth | 💰 $22–$26.50/hr | 🏙️ Prime Manhattan Location Join the front desk team of a high-end residential property in the heart of Flatiron. We’re hiring a polished, service-driven individual to deliver white-glove hospitality to residents and guests in a landmark building. No experience? No problem — we’re willing to train the right candidate. Why You’ll Love This Role: ✔️ Work in a luxury environment with a professional, supportive team ✔️ Be the first impression in a prestigious setting ✔️ Enjoy weekly pay, benefits, and room to grow ✔️ Located near top restaurants, boutiques, and transit Key Responsibilities: ✔️Provide 5-star service at the front desk and via phone/email ✔️Assist residents and guests with requests, deliveries, and service coordination ✔️Maintain a refined, welcoming presence in the lobby ✔️Liaise with building management, maintenance, and vendors ✔️Ensure smooth daily operations and uphold property standards We’re Looking For: ✔️Experience in hospitality, customer service, or luxury residential is a plus — but not required ✔️Excellent communication skills and a professional demeanor ✔️Organized, calm under pressure, and detail-oriented ✔️Willingness to learn and grow in a fast-paced, upscale setting ✔️High school diploma or equivalent required Perks & Benefits: 💵 Competitive hourly pay ($22–$26.50/hr) 🗓️ Weekly pay schedule 🏥 Health benefits available 🌴 Paid holidays and PTO 🤝 Professional, respectful work culture 🚀 Career advancement opportunities To Apply: Reply with your resume and a brief introduction. We’re reviewing applications daily and will contact qualified candidates promptly.