Call Center Manager

Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention. As a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement and growth. Key Responsibilities: Client Interface: Build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction. Performance Analysis: Monitor call center metrics and performance to ensure service levels are met, and identify opportunities for enhancements. Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities. Proactive Engagement: Regularly communicate with clients through meetings and reports to provide updates and gather feedback. Strategic Planning: Create and implement action plans that drive client engagement and maximize account growth. Join us in delivering exceptional service and support to our clients while fostering a positive team environment! Requirements Qualifications for the Call Center Relationship Manager: Education: Bachelor’s degree in business administration, communications, or a related field. Experience: Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role. Knowledge: Familiarity with call center operations, metrics, and best practices. Communication Skills: Exceptional verbal and written communication skills to effectively interact with clients and internal teams. Analytical Ability: Strong analytical skills to evaluate performance data and client feedback. Problem-Solving: Proven ability to resolve conflicts and manage issues with professionalism and tact. Team Player: Ability to work collaboratively within a team-oriented environment. Technical Skills: Proficiency in CRM tools and Microsoft Office applications. Travel Requirements: Willingness to travel occasionally for client meetings, if needed. **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time** Benefits What We Offer: Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy. Retirement Savings: Secure your future with our 401k plan Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind. Time Off: Paid time off and major holidays to recharge and enjoy life. Disability Coverage: Short-term and long-term disability plans for added security. Professional Growth: Access to training and development to advance your career. Wellness Resources: Support for your overall well-being. Starting Salary: $70,000/annually **Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

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M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. Job Summary Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction. Hourly Rate: $33.66 - $47.12 per hour, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay for all hours worked in a workweek over 40. This position is eligible for an annual bonus at the discretion of management, based upon considerations that include the division’s and candidate’s overall performance. Duties and Responsibilities Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.  May complete work orders required to meet customer needs; provides problem solving on-site. Contacts and schedules appropriate subcontractors to perform work as required. Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. Directs and supervises subcontractors to improve efficiency and workflow. Maintains service vehicle inventories including appropriate materials and equipment. Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency. Assist in special projects as requested and perform additional duties as required. Requirements Minimum Education/Experience High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes. Skills Proficient in using computers and various software applications Written & verbal communication Customer Service Work Conditions Some exposure to undesirable environmental conditions with minimal health and safety risks.  May at times require use of appropriate equipment and precautions. Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies. Benefits M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more. We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #IND123

Cashier – ARCO Westminster (Westminster, CA) $25/hour We’re looking for a reliable Cashier to join our team at our ARCO Westminster gas station. Responsibilities: • Provide friendly, efficient customer service at the register • Handle cash, credit, and other transactions accurately • Maintain a clean, organized counter area • Assist with stocking shelves, coolers, and other daily tasks as needed Requirements: • Prior cashier or retail experience required (gas station/convenience store experience preferred) • Excellent customer-service and communication skills • Ability to work independently and handle a fast-paced environment • Must be 18+ and authorized to work in the U.S. Compensation: • $25/hour 📩 To apply: Please email your resume and availability to or apply in person at ARCO Westminster

Florida Window and Door is seeking a dynamic Call Center Director to lead our vibrant team of 70 professionals, including appointment setters, confirmers, and quality assurance staff. This role is crucial for maintaining and enhancing our culture of success and teamwork. As the 19th largest home improvement company in the nation, Florida Window and Door proudly serves the state of Florida with top-quality Impact Windows and Doors. We succeed because we care—about our team and our customers. We're looking for a confident and experienced leader to continue driving the success of our well-established team while guiding our operations to even greater efficiency. Requirements Develop and implement strategic plans to meet company goals in customer service and team performance. Oversee the daily operations of the call center, ensuring efficiency and effectiveness in all processes. Lead, mentor, and inspire a large team, promoting a culture of excellence and continuous improvement. Collaborate with other departments to align strategies and enhance trust and accuracy. Analyze performance metrics and make data-driven decisions to improve customer satisfaction and operational efficiency. Ensure effective use of technology and software tools within the call center to optimize workflow. What We Need: Proven experience as a Call Center Director or similar leadership role in customer service settings. Strong ability to lead and motivate a large team in a performance-based environment. Excellent communication and interpersonal skills, with a knack for critical thinking and problem-solving. Experience in strategic planning and execution. Proficiency in Google Sheets and Excel, with a generally high software IQ. Knowledge of dialer systems and strong skills in training and development. Willingness to relocate to Palm Beach, Florida, if not already residing in the area. Benefits Why Join Us? Competitive salary and benefits package: $85,000 base annual salary with the potential to earn up to $5,000 per month in bonuses, totaling a potential of $145,000 annually. Monday through Friday schedule with weekends as needed. Opportunity to lead a dedicated and skilled team in a reputable company. Vibrant company culture focused on success, teamwork, and continuous learning. Job Type: Full-time Pay: $85,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

HVAC Service Coordinator Location: South Bay, Southern California Employment Type: Full-Time Salary: $40,000 - $55,000 annually, based on experience Benefits: 401K, Medical, Dental, Vision Job Overview: Join a well-established, family-operated HVAC company with over 75 years of experience serving clients across California. We are looking for a motivated and personable individual to become an essential part of our team as an HVAC Service Coordinator. In this role, you’ll thrive in a fast-paced office environment, handling multiple tasks with ease. This position is perfect for someone eager to learn and grow within a company that values its employees and offers a path for career advancement. Key Responsibilities: • Schedule and dispatch service technicians across California via phone and email • Prepare and manage quotes for repairs, equipment replacements, and new Maintenance Contracts • Maintain accurate and current equipment lists for ongoing and new contracts • Order, track, and manage parts, equipment, and materials for various projects • Review and approve work orders for billing, ensuring all information is accurate • Handle customer billing inquiries, providing clear and effective communication • Process credit adjustments and manage returns of parts and equipment, both under warranty and non-warranty • Coordinate after-hours service calls, dispatching on-call technicians as needed • Log and process vendor returns and ensure credits are correctly received and recorded Qualifications: • Proficiency in the Microsoft Office suite is essential (Word, Excel, Outlook) • Strong computer skills and ability to quickly adapt to new software tools • Excellent oral and written communication skills • Fluency in English • Ability to work well under pressure and manage stressful situations efficiently Why Join Us? This is more than just a job; it’s a chance to build a career with a company that has a rich history and a bright future. In our fast-paced and ever-evolving environment, you’ll find opportunities to sharpen your skills, take on new challenges, and make a meaningful impact. If you are adaptable, thrive in dynamic situations, and are ready to contribute to a team that services all of California, we’d love to hear from you!