Shared Living Service & Support Supervisor

ABOUT VISTA CARE Vista Care is a leading service and support organization that is proud to provide specialized, supportive services to a diverse population. We specialize in offering comprehensive care and support services for individuals with disabilities, empowering them to lead fulfilling and independent lives. JOB SUMMARY Under the direction of Vista Care's Shared Living Area Director, the Shared Living Service & Support Supervisor is responsible for the administration and support of day-to-day operations of Vista Care's Shared Living Providers (Independent Contractors). This position ensures the development of meaningful and impactful program supports based on both the individual's needs as well as the Shared Living Provider's needs. Work is typically performed with the people supported in an administrative office, remotely, in Shared Living settings, and in the community. JOB TYPE: Full-time RESPONSIBILITIES: Behavior should be professional and consistent with Vista Care's culture, mission, values, philosophy, and policies and procedures. Expectations include, but are not limited to:  Being a positive role model for individuals, coworkers, Shared Living Providers, and management. Represent the company in a professional manner.  Comply with company policies and procedures, including, but not limited to the: Corrective Action Guidelines, Attendance, Workplace Safety, Employee Appearance and Hygiene, Abuse/Neglect/Exploitation, Rights and Grievances for Individuals in Services, Equal Employment Opportunity, and Harassment and Discrimination Policies.  Treating coworkers, Shared Living Providers, management, and people supported with dignity and respect, including honest and respectful communication. Does not engage in activities other than official business during work hours. Contributing to a harmonious working environment, and maintaining good working relationships with co-workers, management, people supported, Shared Living Providers, outside agencies, and others with whom the Shared Living Service & Support Supervisor may come in contact with.  Responsible for Shared Living Provider services & supports, which includes, but is not limited to:  Maintain positive communication with family members, guardians, staff, and regulatory agencies about policies, issues, and/or concerns.  Maintain positive and frequent communication with Shared Living Providers about issues and/or concerns.  Ensure Shared Living Providers are current on all training requirements as defined by local, state, and federal laws, rules, and regulations and Vista Care's best practices. Participate in incident management, including but not limited to review of all General Event Reports (GER) or Incident Reports, making appropriate and required notifications, and providing oversight and follow-up to all incidents.  Prepare and submit applicable reports and documentation related to individuals supported by Shared Living. Maintain ongoing and positive communication with participants, coworkers, Shared Living Providers, guardians, parents, and case managers about policies, issues and/or concerns.  Attend transition meetings for people supported transferring from another placement. Actively participate in the person-centered planning process (e.g. attend meetings, providing input, coordinating the development of plans, completing assessments, and providing feedback).  Complete Temporary Plan of Care, as applicable, in partnership with the case manager when an individual is transitioning to a Shared Living setting:  Ensure that the person-centered plan is being implemented as written and communicate with the case manager when the plan needs to be changed or updated. Review of Shared Living Provider's documentation to ensure completion and accuracy (e.g. progress notes, goals and objectives, daily notes, emergency drills, MARs, etc.). Assist Shared Living Providers in coordinating medical appointments, including attending important or necessary appointments as needed.  Coordinate and provide oversight of participants to be healthy and safe in their pursuit of a meaningful desired lifestyle. Promote dignity of risk for participants by supporting participants to have an appropriate balance between what's important "to" them and what is important "for" them.  Conduct face-to-face visits per regulatory guidelines and/or per Vista Care's internal best practices or procedures, with individuals and Shared Living Providers in Shared Living settings, and complete and file required site documentation for each visit in record.  Monitor and ensure Shared Living Providers' compliance with all healthcare appointments for persons served.  Conduct Quality Assurance audits of Shared Living settings and records of people served to ensure all local, state, and federal laws, rules, and regulations and Vista Care's best practices, policies and procedures are followed.  Provide appropriate ongoing feedback, both formal and informal to Shared Living Providers.  Ensure Shared Living Providers are meeting required local, state, and federal laws, rules, and regulations as well as contractual obligations.  Participate in the evaluation process of vetting all Shared Living Providers. Involve participants to the greatest extent possible in directing their services and supports.  Assist Shared Living Providers in finding respite when needed.  Fulfill on-call duties as assigned. When unable to fulfill on-call responsibilities, take  proactive measures to ensure on-call functions and coverage is maintained.  Be available and responsive to Shared Living Providers at all times and in emergency and crisis situations.  Perform other duties as assigned by Vista Care leadership. Requirements Qualifications and Experience:  Prior experience in providing training and a general knowledge of learning theory  High level of competency using computers, multiple computer programs, and computer databases or software  High level of self-motivation and time management.  Ability to meet the expectation that Vista Care's electronic calendar is utilized to reflect all scheduled appointments and/or meetings  Satisfactory background check results, in compliance with all state and regulatory requirements.  Must have a valid driver's license, proof of insurance, and insurable driving record that meets Vista Care's current driving requirements.  Must have good interpersonal skills and consistently demonstrate effective decision-making abilities  Personal vehicle and personal liability insurance must always remain current and within policy limits as determined by Vista Care. Documentation of routine maintenance of a personal vehicle must be maintained and presented to Vista Care upon request.  Education:  Bachelor's Degree in Human Services or related field is preferred; three (3) years of comparable experience may be considered in lieu of the Bachelor's Degree preference.  Minimum of three (3) years working in human services, preferably with adults or children with developmental disabilities, with one (1) year of management experience preferred. Working Conditions/Physical Requirements:  Physical requirements: Requires repetitive manual and finger dexterity and eye hand coordination Ability to use all office equipment;  Ability to lift/carry up to 50 pounds using appropriate body mechanics.  Must be able to remain awake and alert for the duration of each shift, bend, stoop, push, pull, reach, twist, sit, and walk for periods of time.  Must be able to utilize proper body mechanics while assisting with the transfer of individuals weighing up to 250 pounds utilizing manual or mechanical lifting devices and/or two-person transfers.  Visual, hearing, and communication requirements: Requires corrected vision and hearing to normal range, with or without reasonable accommodation.  Must be able to communicate verbally and in writing with coworkers, Independent Contractors, other professionals, and people supported. Primarily office settings or remote with some of the time spent in Shared Living settings or the community with varying degrees of background noise or surrounding noise levels.  The possibility of exposure to blood borne pathogens exists if universal precautions are not followed.  May require working under stressful conditions at times and handling emergencies. There will be pressure at times to meet scheduled appointments and deadlines and manage crisis situations.  This position will interact with individuals who are intellectually and/or developmentally disabled and may be frail or confused and have the potential for verbal or physical aggression Benefits Paid training Insurance (medical, vision, dental, health, HSA, life) 401k & matching Retirement plan Paid time off Weekly pay A supportive work environment that will foster your growth! PAY:  $48,000-$52,000 depending on experience (hourly role) Vista Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #IND100