Guest Services Attendant (Wildlanterns, Temporary) - Woodland Park Zoo (Seattle)

APPLY HERE: https://woodland.rec.pro.ukg.net/WOO1017WPZS/JobBoard/90c7449a-ad4d-4bb4-ab6b-8aa035445eb5/Opportunity/OpportunityDetail?opportunityId=133e6d05-76b7-4ea6-9f54-9bfa43345ccc SALARY & FLSA: $21.00 -$ 22.95 per hour; FLSA non-exempt $21.00 -$22.95 per hour is the pay range for this job classification. Every temporary Admissions employee is placed at the first step of the job classification's pay range, which is $21.00 per hour. Temporary staff are not eligible to earn more than the Step 1 payrate, which may be adjusted annually. OPENING DATE:  09/09/2025 CLOSING DATE: 10/31/2025 This position may close sooner if a sufficient number of qualified applications are received. JOB TYPE: Seasonal, Part-time  UNION: Not represented OPENINGS: 9 LOCATION: Onsite DEPARTMENT: Admissions & Guest Services This position will work an average of 13 hours per week and is anticipated to end January 18, 2026. The anticipated shifts are 3:30 pm - 9:00 pm and 5:00 pm - 8:00 pm, candidates with the ability to work a flexible schedule including weekends and holidays are strongly preferred. The is position directly supports on ground paid experiences like the Carousel, and VR. HOW DO YOU ZOO? More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo. WHO YOU ARE As our new Guest Services Attendant, we know you will be successful in this role because you are: You’re a welcoming and dependable guest experience pro: With strong communication and interpersonal skills, you create positive, memorable interactions for guests of all backgrounds, even in high-pressure or fast-paced situations. You’re organized and adaptable: Whether handling multiple tasks at once, managing cash transactions accurately, or adjusting to changing priorities, you approach each day with attention to detail and a calm, can-do attitude. You’re a flexible, team-oriented problem-solver: You thrive both independently and as part of a collaborative team, and you’re comfortable working a dynamic schedule that includes weekends, evenings, holidays, and special events. You bring passion and professionalism to everything you do: Your enthusiasm for the zoo and its mission shines through in your reliability, positive attitude, and dedication to providing outstanding customer service in a respectful, inclusive environment. YOUR PRIMARY RESPONSIBILITIES Perform day-to-day operations of on-grounds paid experience locations such as greeting and directing visitors, assisting guests with questions or complaints, promoting and selling zoo products and experiences, and maintaining an appropriate work area. Provide information to the public in person or on the phone, including but not limited to zoo hours, prices/fees, regulations, programs, exhibits, special events, classes, directions, lost and found items, and the zoo animals. Provide on-grounds customer service presence. Rectify visitor disputes, complaints, and issues or escalate to lead if appropriate. Interact with and assist visitors of all ages. Expedite visitor entry, establish queuing lines, and help with crowd control in a customer friendly manner. Operate cash registers or point of sales terminals including handling the exchange of payments, maintaining a cash drawer, and completing daily paperwork. Facilitate operations of on-grounds paid experiences such as carousel, public animal encounters, and travelling exhibits. Promote and sell zoo products and experiences. Set-up, organize, and arrange any necessary equipment or program items. Support zoo policies in a professional manner. Ensure a safe environment for visitors, staff and volunteers; monitors key areas and entrances and reports safety concerns to a supervisor in a timely fashion. Communicate on-site issues or ideas for improvements regarding customer service, personnel, policy or other related areas. May be asked to participate in continuous improvement exercises for the unit. Maintain all assigned workspaces by keeping them clean and organized. Perform breaks if necessary and assists other Admissions units with related projects PREFERRED QUALIFICATIONS Ability to speak a language in addition to English. QUALIFICATIONS One year certificate from an accredited college or technical school; or one to two years of guest/customer service experience; or an equivalent combination of education and experience. Have strong cash handling skills. Ability to work a seasonal, non‐standard/flexible schedule, which may include weekends, evenings, holidays, and during special events. Successful applicants must live and work in Washington State to perform this role. Applicants must be at least 18 years old. BENEFITS The Woodland Park Zoo offers temporary staff the following benefits: 4 complimentary Zoo tickets per year plus other discounts and perks  Accrue 1 hour of sick leave for every 30 hours worked 403(b) Retirement Plan   Free staff parking Employee Assistance Program (EAP)  SELECTION PROCESS Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.  This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org. Screening: Final candidates will be invited for virtual or in-person interviews. Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.