Customer Success Representative

Who we are: Agworld, part of Semios, is one of the world’s leading Farm Management Information Systems (FMIS). Semios is an agricultural technology leader, dedicated to transforming how food is grown and sustained. Together, Semios and Agworld form one of the most comprehensive agricultural technology ecosystems in the industry—providing the tools, data, and connections that agriculture needs to thrive now and into the future. Agworld is created for growers, agronomists, ag retailers and many others involved in the business of farming, and enables them to collect data at every level of their operation and share this data with everyone that matters to them. Because they use Agworld, our customers are able to make better and more profitable decisions on a daily basis. Watch this short video if you’re curious to learn more about the impact we have on our clients’ operations. Agworld was recognized as one of the Thrive Top 50 AgTech Companies for three consecutive years (2018–2020), a prestigious global ranking that highlights excellence and innovation in agricultural technology. Together with Semios, we are agricultural technology leaders, dedicated to transforming how food is grown and sustained. We combine deep agronomic expertise, advanced analytics and digital innovation to help the agricultural industry make smarter, more profitable decisions—while safeguarding the future of farming. Who you are: You live & breathe agriculture and technology, and are passionate about making a real difference. You genuinely want to help growers and those around them, and are intricately aware of the challenges they face on a daily basis. Our team comprises individuals who love agriculture, nothing is more important than knowing your clients - regardless of your role within the company! Curious, collaborative, and impact-driven, you're eager to learn, innovate, and shape the future of digital agriculture alongside a team that shares your commitment to driving meaningful change. The Customer Success Representative (CSR) supports the success and retention of Agworld’s enterprise grower, farm manager and PCA customers by delivering a high level of product knowledge, proactive client engagement, and structured onboarding support. The CSR ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and regulatory outcomes, with a focus on the permanent and specialty crop market. This role contributes to customer strategy, drives product adoption, and serves as a subject matter expert on Agworld’s platform and service model. This is a customer-facing role that requires strong cross-functional collaboration, independent judgement, and initiative in support of scalable business practices. What you will do: Strategic Account & Relationship Management Manage a portfolio of enterprise grower, mid-level grower and agronomic accounts to drive platform adoption, increase engagement, and reduce churn. Serve as a subject matter expert on platform capabilities, with a focus on job workflows, digital crop planning, compliance submittals and client-facing service delivery. Develop tailored onboarding and engagement plans aligned to customer needs, including PCAs, enterprise growers, and their farm managers. Identify opportunities to improve client outcomes through product usage insights, additional training, and proactive solution design. Develop account-level success plans aligned with client business goals. Identify risks to customer success and retention, and implement mitigation strategies. Advise customers on workflow optimization and platform utilization. Collaborate with internal stakeholders to resolve complex customer needs or feature requests. Customer Insights & Continuous Improvement Analyze engagement and churn data to uncover trends and recommend improvements to processes. Document feature requests and tickets to create feedback loops between customers and the Product team. Maintain expertise on Agworld product features and serve as an internal resource for customer use cases. Assist in the development and refinement of customer resources, FAQs, and self-service tools. Training & Enablement Lead onboarding and training sessions for new and existing customers. Assist in the setup and configuration of user accounts, data inputs, and subscription tiers. Monitor customer engagement metrics and provide timely follow-up to address adoption risks or friction points. Maintain product expertise across core and advanced features; communicate system changes or updates to customers as needed. Requirements We want you to succeed, so you will need: 3–5 years of experience in a SaaS customer success, account management, or consulting role Demonstrated ability to support growers, agronomic consultants, or farm managers in leveraging technology to enhance service delivery Working knowledge of California’s compliance requirements and submittal process in agriculture Familiarity with U.S. agriculture industry practices, particularly in the West Coast permanent and specialty crop market Strong data literacy and ability to derive actionable insights from customer engagement metrics Excellent verbal and written communication skills Ability to work independently, exercise sound judgement, and collaborate cross-functionally Experience delivering training or onboarding sessions both virtually and in-person. Preferred: Bachelor's degree in Agriculture, Agronomy, Ag Business, or a related field Familiarity with agronomic operations, seasonal crop planning, and grower relationship workflows Prior experience with digital farm management systems (FMIS) Background with on-farm knowledge using digital workflows is a plus Salary range: $70,000 to $80,000 per year Please note that the base pay offered may vary based on factors including but not limited to knowledge, skills and experience, geographic location, as well as business and organizational needs. Work Environment:  This is a remote position performed in a home-office environment. Although not common, the position may require occasional travel to customer sites, company locations, or industry events. The employee must have a reliable internet connection and a workspace free from excessive noise or distractions. Employees are expected to maintain a home workspace that is free from distractions and conducive to productive work. Benefits Why this is the opportunity for you: Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects. Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment Recharge and Refresh: Benefit from a generous vacation policy, company paid holidays, and an annual year-end winter break to relax and rejuvenate. Give Back: Take advantage of dedicated volunteer days to support causes you care about. Work Flexibly: Enjoy hybrid working options for employees near our office (Fresno, CA), emphasizing work-life balance.   Prioritize Your Well-Being: Access comprehensive, customizable health plans designed to support your physical and mental health. Save for tomorrow: Take advantage and enroll in our company's 401(K) plan. Company paid holidays, paid vacation and sick leave At Semios, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. If you require accommodations during the interview process, please let us know. We believe that different perspectives and backgrounds are what make a company flourish and we welcome everyone. **This organization participates in E-verify.