Customer Service Representative

Technical Service Representative 1 (Products – Sports Optics) Starting Base Range of $18.00 to $20.50 Per Hour (DOE) Monday-Friday – Hybrid Schedule 7:00 AM to 3:30 PM (for training) then Moving to 8:00 AM to 4:30 PM For over 100 years, we’ve manufactured high-quality products right here in the USA. We still operate out of our Oregon-based factory to this day, producing innovative, battle-proven optics for the world's most relentless hunters, shooters, law enforcement officers, and military personnel. Regardless of the product, whether it's a red dot or a riflescope, we design and manufacture it with one goal in mind—to ensure it performs for life.   At Leupold and Stevens we’re American to the Core and passionate about what we do.  Product excellence and uncompromising quality are our top priorities. We’ve built a collaborative, high performance culture where team players with innovative ideas and a sense of urgency thrive.   Our benefits package is amazing: affordable health and dental insurance a strong commitment to training and professional development including an internal skills development program for all manufacturing team members a generous tuition reimbursement program company contributions up to 8% of base pay into a 401K retirement account profit sharing and great product discounts (to name a few) What You’ll Be Doing as a Technical Service Representative (Products): Uses technical knowledge to support marketing and sales efforts. Answers product questions, investigates and diagnoses problems and recommends solutions. Provides liaison services between Company and distributors, dealer and end-users. Provides internal and external customers with information on Leupold product specifications, features, and applications.  Acts as a technical expert for customers and internal departments. Answers specific questions on product installation, operation, configuration, customization and usage.  Recommends products to end users based on intended applications. Identifies opportunities to promote/sell Custom Shop products and services. Performs diagnostic assistance either in person or via other information mediums to ensure proper usage of purchased products. Explains customizations and suggests modifications for end-user applications. Fulfills Leupold product orders, collects payments, and coordinates refunds. Troubleshoots and applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to senior level personnel. Evaluates practical applications of new and existing products. Assists in creating and maintaining product and customer databases. Coordinates warranty replacement activity. Researches warranty issues, determines warranty replacement requirements, fills and ensures proper delivery of warranty orders. Skills and Experience You’ll Need as a Technical Service Representative (Products): High school diploma or equivalent and 1-2 years in a Customer Service related field.  An equivalent combination of education and experience may be considered. Working knowledge of hunting practices, shooting sports, ballistics, sports optics, and rifle scope applications. Ability to coordinate multiple processes to support customer needs and requirements. Strong interpersonal, customer service and troubleshooting skills. Strong computer skills and experience with Microsoft Office Suite applications including Word, Excel, and PowerPoint.   Work Environment for a Technical Service Representative (Products): Work takes place in an office setting with frequent exposure to a manufacturing environment. Occasionally may be required to lift/move up to 15 pounds. For details on positions and to apply, go to: www.leupold.com/careers Leupold & Stevens, Inc. 14400 NW Greenbrier Parkway Beaverton, Oregon 97006   * A core business objective at Leupold & Stevens is to maintain a workplace in which each employee can achieve their full potential.  The company was founded on the principle of giving customers and our team members ‘A Square Deal’; to us, this means advocating for the employment opportunities and advancements of all individuals regardless of race, color, sex, national origin, age, religion, physical or mental disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We resolutely believe all aspects and privileges of employment should be determined by skills and behaviors, not personal identities. * With our commitment to make our application process and workplace accessible for individuals with disabilities, we will provide reasonable accommodations, upon request, for an individual applicant to participate in the job application process.  To request an accommodation to the application process, please send an email to HRDept@Leupold.com or call (503) 646-9171 and a Leupold & Stevens representative will contact you. * Leupold & Stevens, Inc. is a drug free workplace.  All final candidates must successfully pass a pre-employment drug screen and background check. * Leupold & Stevens, Inc. complies with all applicable FAR & DFAR regulations. * We hire U.S. citizens and persons lawfully authorized to work in the U.S. All new employees must complete an INS Employment Eligibility Verification Form (I-9). Positions may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Leupold & Stevens, Inc.’s ability to apply for and obtain an export control license on your behalf.

Players Edge Services is hiring full-time positions! As an employee, you will sit at a table game such as California style Blackjack or Three Card Poker to ensure the rules are followed and work as a doublecheck on the dealer to handle wins and losses. Are you new to the casino environment? No worries! New hires will receive paid training. Have experience in the industry? $1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply. Pay Range: $22 - 26 p/hr • Night Shift Differential: $2 Requirements: • Must be at least 21 years of age. • Scheduling flexibility is a must. • Customer service experience preferred. • Successful background check. • Strong mental math skills. Visit our website at https://www.playersedgeservices.com/careers/ See full job details at the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=249372&clientkey=3B1549F9ACEE33EB624E4049D7CC1DE3

**Part Time** ** $18 - $20 per hour ** McKinney TX Ewing Outdoor Supply looking for a Part Time Warehouse Associate to provide excellent customer service at our McKinney TX branch, with delivery responsibilities. The correct new teammate will have a passion for customer service and safety, a clean driving history and the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority. This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be required of you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow. Prior green industry and landscape experience is preferred, but not required, we can teach you. If your are bilingual English/Spanish, that would be preferred, but not a requirement. We will always look for the right team fit. As a green industry leader for over 100 years, family owned Ewing Outdoor Supply prides itself on working hard for our customers, growing our employees and having fun while doing it. If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family. **Preferred consideration for** Bilingual (English/Spanish) Responsibilities Go the extra mile to engage customers Greet and direct customers Provide accurate information (e.g. product features, pricing and after-sales services) Answer customers’ questions about specific products/services Conduct price and feature comparisons to facilitate purchasing Cross-sell products Ensure racks are fully stocked Manage returns of merchandise Coordinate with your team to provide excellent customer service (especially during peak times) Inform customers about discounts and special offers Provide customer feedback to the Store Manager Stay up-to-date with new products/services Deliver a wide variety of items to different addresses and through different routes Follow routes and time schedule Load, unload, prepare, inspect and operate a delivery vehicle Ask for feedback on provided services and resolve clients’ complaints Inform customers about new products and services Follow DOT regulations and safety standards Requirements Prior Outdoor Supply Industry Experience Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head. Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Basic math skills Be able to lift 50-70 pounds Excellent communication skills, capable of building trusting relationships Ability to perform in fast-paced environments Valid driver’s license Excellent organizational and time management skills Good driving record with no traffic violations Bonus Points for the Following* Bilingual (Spanish & English) Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate) Proven work experience as a Customer Service Associate, Sales Associate, or similar role. Knowledge of inventory stocking procedures Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources Profit Sharing We have the 4 C’s that make your job a career! Career Development- To invest in your personal and professional growth, we offer a variety of training resources. Compensation- We offer competitive market wages, great benefits, PTO & bonus potential! Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do! Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!

Players Edge Services is hiring full-time positions! As an employee, you will sit at a table game such as California style Blackjack or Three Card Poker to ensure the rules are followed and work as a doublecheck on the dealer to handle wins and losses. Are you new to the casino environment? No worries! New hires will receive paid training. Have experience in the industry? $1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply. Pay Range: $22 - 31 p/hr • Night Shift Differential: $2 Requirements: • Must be at least 21 years of age. • Scheduling flexibility is a must. • Customer service experience preferred. • Successful background check. • Strong mental math skills. Visit our website at https://www.playersedgeservices.com/careers/ See full job details at the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=249335&clientkey=3B1549F9ACEE33EB624E4049D7CC1DE3

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: Answer incoming calls and respond to customer’s requests Ability to work in a fast paced environment. Book appointments for members with a high degree of data accuracy Maintain excellent written and verbal communication skills on a consistent basis Identify and escalate issues to supervisors Responsible for adapting to fast changing guidelines with customers Informs clients by explaining procedures; answering questions; providing information Maintains and improves quality results by adhering to standards and guidelines Requirements General Requirements: High school graduate or G.E.D. Minimum of one year experience in an inbound/outbound call center or retail environment is preferred Excellent oral and written communication skills Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously Ability to type at least 25 words per minute is preferred Experience in providing exceptional customer service and maintaining established quality requirements Must be able to pass a background check Performance Requirements (**MUST READ**): Average Talk Time: Less than 4 minutes per call while resolving customer issues. Call Conversion Ratio: Require a 60%+ lead to call ratio. Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner. Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences. QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly. Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment. Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations. Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch. Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed. Benefits Opportunity to continue working from home in our post-pandemic workplace Retention bonus at both the 6 month and 1 year mark Eligible for Medical, Dental, and Vision after 60 days of continuous employment $15,000 Life Insurance (Company Paid) 401K plan eligibility after 1 year of service w/company match of up to 4% Paid Time Off - Earn 10 days per year after 90-day probationary period Monthly Incentive Bonus Plan (up to $300) Weekly/monthly gift card drawings/contests for meeting goals Career learning and development programs Casual dress code Salary: $14.50/hour Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

Players Edge Services is hiring full-time positions! As an employee, you will sit at a table game such as California style Blackjack or Three Card Poker to ensure the rules are followed and work as a doublecheck on the dealer to handle wins and losses. Are you new to the casino environment? No worries! New hires will receive paid training. Have experience in the industry? $1000 Hiring Bonus for any new hire that has a valid Third-Party Proposition Player Services License Badge (TPPPS Worker License). Restrictions apply. Pay Range: $22 - 31 p/hr • Night Shift Differential: $2 Requirements: • Must be at least 21 years of age. • Scheduling flexibility is a must. • Customer service experience preferred. • Successful background check. • Strong mental math skills. Visit our website at https://www.playersedgeservices.com/careers/ See full job details at the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=249348&clientkey=3B1549F9ACEE33EB624E4049D7CC1DE3