$17/hour
4450 Gramercy Dr, Oakland Park, FL 33309, USA
FINANCE COMPANY CALL CENTER – COLLECTIONS / CREDIT-Bilingual (English and Spanish) a must We are currently seeking new team member for Full Time opportunity. In-bound / Out-bound Call Center position. Collections & Recovery Professionals with Customer Service phone skills. Ability to communicate effectively with customers, subordinates, management, and Sales personnel. Excellent interpersonal communication skills are essential. Responsibilities and Duties • Perform inbound/outbound collection calls • Utilize online database searches, skip tracing techniques, and available resources to locate delinquent debtors. • Maintain a consistent level of professionalism at all times with the debtor. • Negotiate payment terms • Thorough understanding of the Fair Debt Collection Practices Act is required. • Maintain working queue to establish audit standards • Excellent customer service skills and phone manner/etiquette • Possess excellent negotiation skills, including the tact required for securing payment, discussing customer’s finances, or negotiating appropriate resolutions. • Possess excellent interpersonal, written and oral communication skills • Possess ability to work in a team and multi-tasked environment • Good time management skills and ability to prioritize • Problem solving skills • Ability to be detail oriented Qualifications and Skills Bilingual (English and Spanish) a must PC-related skills • Working knowledge of using AS-400 Collections Program. • Excel Work Sheets • Oracle JD Edwards E1 Benefits