Collections Representative

ABOUT ATRIUM: What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. CLIENT OVERVIEW: Our client is a growing, dynamic organization seeking a detail-oriented Collections Representative to join their Finance team. This is an excellent opportunity for an individual who thrives in a structured environment, values accuracy, and enjoys balancing customer service with effective collections. SALARY/HOURLY RATE: $20/hr POSITION OVERVIEW: The Collections Representative will be responsible for managing customer accounts, ensuring timely payments, and resolving outstanding balances. The ideal candidate has excellent communication skills, a customer-first mindset, and the ability to maintain professionalism while addressing past-due accounts. This role is well-suited for someone who can build strong client relationships while ensuring company policies and payment terms are upheld. RESPONSIBILITIES OF THE COLLECTIONS REPRESENTATIVE: • Contact customers regarding past-due balances in a professional, customer service-oriented manner. • Monitor aging reports and follow up consistently to reduce outstanding receivables. • Record and update customer account information and payment arrangements. • Collaborate with internal departments to resolve billing disputes or discrepancies. • Process payments, adjustments, and account reconciliations as needed. • Generate account status reports for management review. • Assist with special projects and support month-end AR activities. REQUIRED EXPERIENCE/SKILLS FOR THE COLLECTIONS REPRESENTATIVE: • 1+ years of experience in collections, accounts receivable, or customer service. • Strong communication and negotiation skills. • Proficiency with Microsoft Excel and general office software. • High attention to detail and accuracy. • Ability to manage multiple priorities and meet deadlines. • Professional demeanor with the ability to maintain positive customer relationships. PREFERRED EXPERIENCE/SKILLS FOR THE COLLECTIONS REPRESENTATIVE: • Experience in a high-volume collections or AR environment. • Familiarity with ERP/accounting systems (SAP, NetSuite, Oracle, or similar). • Prior exposure to dispute resolution or customer account reconciliations. EDUCATION REQUIREMENTS: • High school diploma or equivalent is required. • Associate's degree in Accounting, Finance, or a related field is preferred. BENEFITS: • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy. As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation. EOE/M/F/D/V/SO