Craigslist
IT Technician – Software & Field Support (Westchester, Rockland, NYC)
About Us
We’re a growing small business providing personalized IT support to clients across Rockland, Westchester, and New York City. Our mission is simple: solve problems thoroughly, patiently, and with dedication. We pride ourselves on being the trusted tech partner for individuals and small businesses alike.
Role Overview
We’re seeking a versatile and reliable IT Technician to provide software support across PC and Mac platforms. This role combines remote troubleshooting with onsite field visits, so a clean driver’s license and personal vehicle are essential.
Responsibilities
• Provide software support for both Windows and macOS environments
• Troubleshoot and resolve client issues using AI tools and research as needed
• Manage and respond to service requests via a work ticket system
• Support and configure Microsoft Office 365 products, including Outlook, Word, Excel, and Teams
• Assist with SharePoint and OneDrive setup, syncing, and permissions
• Perform basic network troubleshooting and repair, especially for small Wi-Fi setups
• Offer support for TV, streaming, and AV products when needed
• Deliver remote and onsite support across our service area
Requirements
• Experience supporting PC and Mac platforms
• Familiarity with Microsoft Office 365 suite and cloud services
• Working knowledge of SharePoint and OneDrive on M365
• Strong troubleshooting skills with the ability to research and resolve issues independently
• Basic networking skills, especially for small office/home Wi-Fi setups
• Ability to use and manage a work ticket system
• Clean driver’s license and reliable personal vehicle
• Excellent communication, patience, and attention to detail
• Commitment to solving client problems with care and professionalism
** Bonus Skills
• Experience with AV setups, streaming devices, and smart TVs
• Basic network wiring and crimping
• Prior field service or remote support experience

775 Boston Post Rd, Rye, NY 10580, USA
Negotiable Salary