Solutions Architect - IT Systems & Platform Integration - Remote

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Join us in building great software—our team is looking for ambitious individuals eager to advance their development career in a collaborative setting. We are a software-focused tech company offering high-quality developer training. Want to become a full-stack developer using real frameworks and tools? This structured remote program is flexible, self-paced, and includes nearly 900 hours of project-based learning that prepares you for technical challenges in software development. The program includes: 🖥️ Tech & Programming Core Concepts • Learn how the internet, computers, and browsers work • Study logic, algorithms, and Python scripting • Build understanding of data structures and basic security 💻 UI & Web Development • Design websites with HTML, CSS, JavaScript, and Bootstrap • Create dynamic elements using jQuery and React.js • Implement responsive design for modern web apps 🗄️ Server & Database Integration • Use SQL and SQL Server for data storage and access • Work with Django and C#/.NET to build back-end systems • Master full CRUD functionality and database design 🧑‍💻 Programming Tools & Languages • Gain experience with key development languages and workflows • Use Visual Studio, Git, and GitHub for real-world project control • Learn best practices for solo and team-based coding 🧪 Capstone Development • Build and deploy two real projects (Python and C# based) • Apply Agile methods and work through debugging challenges • Produce portfolio-quality code and systems 🧰 Career Development Skills • Prepare for tech interviews and whiteboarding • Create job-ready résumés and cover letters • Plan your path into the software development industry No background needed. Remote learners encouraged. Apply now: https://techschooldev.online/

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Established in 1983, WilkinGuttenplan is a leading mid-sized accounting and advisory firm in New Jersey and New York City. The Firm serves a multitude of industries, including closely held and middle-market businesses and their owners, high-net worth individuals, real estate, healthcare, international commerce, sports and entertainment, professional practices, technology, non-profit, condominiums and cooperatives, and many more. Areas of expertise include tax, auditing, compilations, reviews, financial statement preparation, business valuations and trust & estate solutions. WilkinGuttenplan is an independent member of the BDO Alliance USA. At WilkinGuttenplan, we strive to ensure we foster an inclusive and flexible environment for all our employees while also assisting them in achieving their unique career goals through our coaching program. WilkinGuttenplan is seeking a motivated and proactive Full-Stack Developer Intern to join our team, focusing on building interactive dashboards using D3.js and React, with data sourced from GraphQL APIs. This internship offers hands-on experience in data visualization, front-end development, and analytics, while providing exposure to cutting-edge AI tools, mentorship from experienced developers, and the opportunity to build a strong portfolio of impactful dashboard projects. You'll work in a collaborative, innovative environment with flexible work arrangements (virtual or hybrid, depending on location) and the chance to contribute to real-world projects that make an impact. Responsibilities: Develop and maintain interactive dashboards using D3.js and React to deliver engaging, data-driven visualizations. Retrieve and integrate data from GraphQL APIs to populate dashboards and ensure seamless data flow. Support the development of data analytics workflows, including cleaning, manipulation, and transformation of datasets to ensure quality and usability. Apply analytical tools and methodologies to uncover trends, patterns, and actionable insights. Collaborate with cross-functional teams to refine data acquisition, storage, and governance practices. Utilize AI tools (e.g., code assistants, data analysis tools) to accelerate development and optimize workflows. Write clean, maintainable, and well-documented code while troubleshooting and debugging issues as needed. Contribute ideas in team meetings and actively support various ad hoc projects. Stay informed on emerging technologies and best practices in data analytics and visualization. Requirements Current enrollment in a Bachelor’s program in Computer Science, Information Technology, or a related field. Proficiency in Python, JavaScript and SQL, with familiarity in data visualization libraries (e.g., Matplotlib, Seaborn). Strong skills in D3.js and React for building interactive visualizations and user interfaces. Experience working with GraphQL APIs to retrieve and manipulate data. Ability to leverage AI tools for coding efficiency, debugging, and project optimization. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills for collaboration with technical and non-technical team members. Ability to manage multiple priorities and execute tasks independently. Preferred Qualifications: Previous internship or practical experience in data analytics or software development. Familiarity with dashboard frameworks and exploratory data analysis. Understanding of basic statistical principles. Experience with Git, containerization tools (e.g., Docker), or CI/CD pipelines. Exposure to other front-end technologies (HTML5, CSS3, JavaScript) or BI tools (e.g., Power BI). Knowledge of GraphQL development (schema design, resolver implementation). Benefits Why us? We offer a unique culture that emphasizes and values work/life balance including remote work flexibility! Our collaborative work environment is strongly committed to your professional growth and success. Our comprehensive Buddy Program is tailored to help you seamlessly integrate into the public accounting realm, providing invaluable guidance and serving as your go-to resource throughout your journey. We have a track record of ranking in the Best Place to Work NJ for the past twenty years and have won several other awards including #1 in Vault’s Top 3 Internships, Best Firms for Young Accountants, Best Accounting Firms To Work For, and many more! This internship is compensated at an hourly rate of $27.00 per hour. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.   We believe in equal opportunity: Wilkin & Guttenplan P.C. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status, or any other characteristic protected by federal, state or local law.

We train and promote from within Excellent low-cost health benefits Retirement plan with employer-paid contributions Paid vacation and 10 holidays At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. We are seeking an experienced IBM i Application Development Manager to direct our IT team based at our main office in Anderson, California. This position is not remote and requires living in the surrounding areas. The successful applicant requires current authorization to work in the United States as Sierra Pacific does not provide a Visa sponsorship. Sierra Pacific is a family-oriented company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We seek qualified IT professionals to become a valued members of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company. About the Position Manage, motivate, and effectively supervise a team of Application Developers on the IBM i (Power Systems) platform Effectively discern user and business needs, translate those needs to actionable requirements, and communicate realistic expectations Engage with team members and end users to solicit collaboration, facilitate productivity, and clarify program intent Identify and schedule work to meet company priorities and goals Partner with other IT department managers to coordinate project activities and promote a team environment Utilize business and technology experience to solve problems and innovate diverse software solutions Provide technical support, mentorship, training, and cross-training for team members Collaborate, maintain heightened awareness, and ensure commitment to support of all security and compliance requirements and cyber response plans Effectively communicate with both technical and non-technical audiences of various levels within the Company Participate in staffing decisions Test, troubleshoot, and program as needed Qualifications Bachelor’s Degree in Software Engineering, Application Development, or related Computer Science program 3 years’ project lead or management/supervisory experience 5 years’ experience with RPG IV / ILE RPG in a business environment Demonstrated leadership, motivation, and interpersonal skills to foster positive relationships Experience in manufacturing and wood products is highly preferred Demonstrated sense of urgency and commitment to achieve efficient and accurate results Independently motivated, detail-oriented, and able to maintain focus on long-term projects Proven problem-solving and time-management skills Committed to the highest levels of integrity and ability to maintain confidentiality Why Join Our Team? Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better. We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance. How to Apply If you are qualified and would like to join our team, please send a cover letter referencing this position and a resume to: Sierra Pacific Industries Human Resources PO Box 496011 Redding, CA 96049 (866) 378-8001 or apply online and view all our career opportunities at: spi.careers Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. The general wage range for this position at Sierra Pacific Industries is from $135,000 to $195,000 per year, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education. About Our Company Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team. We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come. Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants. We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.